• Report: #934828

Complaint Review: Fitness Connection

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Thu, August 30, 2012
  • Updated: Tue, September 04, 2012

  • Reported By: Ed C. — Houston Texas USA
Fitness Connection
12032 East Freeway Houston, Texas United States of America

Fitness Connection undermining money taking strategies Houston, Texas

*Author of original report: Reply to Fitness Connection

*UPDATE Employee: Member Service Department

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I purchased 3 contracts with fitness connection, they state you can cancel at any time. The place is super packed like fish in a sardine can from 4:30pm to 6:30pm. When you join their reps just tell you about all the savings you will get and extra classes. They never state a maintenance fee annually or that you need a certified letter to cancel. My children were going to school so I needed to cancel their memberships and my bank account was low.

Fitness connection took a annual maintenance fee, but returned it, but since my account had insufficient funds my account bounced. I called them. Beverly Wiggins, and Maria her side kick are so rude. They were never their when I joined! All they do is point to the contract. Which they will not show me a copy of. They never canceled my contract even though I sent two letters requesting them to cancel it.

They claim either, I never sent the cancellation request or the postal service screwed up. [continued below]....
..... But in my email and phone call I requested them to cancel my accounts. They knew I wanted to cancel. Yet they kept my auto withdraw still bouncing my account. Fitness Connection uses every deceitful trick in thier book to take the customers money. They always point to a contract that their representatives NEVER cover thoroughly when you join. To them the customer is only a pay day! I would not ever waist my time with them.........

This report was posted on Ripoff Report on 08/30/2012 11:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/Fitness-Connection/Houston-Texas-77029/Fitness-Connection-undermining-money-taking-strategies-Houston-Texas-934828. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Fitness Connection

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Reply to Fitness Connection

AUTHOR: Ed C. - (USA)

If this were true I would not have filed two bbb complaints. Yes you guys know all the tricks! But know this, I was a faithful customer with 3 accounts! 1 me and two my children. I came in three times and at no time did any rep explain a annual maintenance fee which was deducted within 1-2 months you call this annual right? And the way you require me to cancel is bad business.
Respond to this report!
What's this?

#2 UPDATE Employee

Member Service Department

AUTHOR: Fitness Connection - (United States of America)

We are very sorry to hear that Mr. "Ed C" feels his experience with Fitness Connection was anything less than professional and friendly.  We unfortunately are not able to look in to his concerns without knowing his full name and membership account number. 

Our member service department will be more than happy to assist him in reviewing his agreement, the cancellation procedures & any notices that may or may not have been received/processed; as well as mailing a copy of his agreement(s) should he have lost/misplaced the copies provided at the time he purchased the membership(s). 

Please contact our office Monday-Thursday 7:00 AM - 9:00 PM, Friday 7:00 AM - 7:00 PM or Saturday 8:00 AM - 5:00 PM for assistance at 281-931-6609 (CST).



Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory