- Report: #269821
Report - Rebuttal - Arbitrate
Complaint Review: Fitnessrepairparts.com
Fitnessrepairparts.com433 E. Wabash St. O'Fallon, Missouri U.S.A.
Fitnessrepairparts.com Warning! Return of Defective part shipping cost NOT reimbursed!!! Ripoff O'Fallon Internet Missouri
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Several attempts were made to make contact with the "RMA Department" but I was not called back until I filed a Disputed Charge with my credit card company, and then notified fitnessrepairparts.com of this on my final voicemail.
I received an RMA, but when I inquired about shipping costs for returning the defective part, I was told that I would be responsible for the return costs. I find this unconscionable - it is no fault of my own that this part was defective. Moreover, I feel that had this part been inspected properly prior to shipment to my residence - this would not have been an issue.
I mentioned that I felt this was not the correct way to treat a customer, and that return of a defective part should be at the company's expense. The response was that I could "request" reimbursement from the "RMA Department" and they "MAY" reimburse my costs. I am uncomfortable with this arrangement, and I am not inclined to send this item back unless the shipping cost is covered.
When doing business with this company be forewarned!
This report was posted on Ripoff Report on 08/23/2007 04:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/Fitnessrepairpartscom/OFallon-Missouri-63366/Fitnessrepairpartscom-Warning-Return-of-Defective-part-shipping-cost-NOT-reimbursed-R-269821. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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