- Report: #269821
Report - Rebuttal - Arbitrate
Complaint Review: Fitnessrepairparts.com
Fitnessrepairparts.com433 E. Wabash St. O'Fallon, Missouri U.S.A.
Fitnessrepairparts.com Warning! Return of Defective part shipping cost NOT reimbursed!!! Ripoff O'Fallon Internet Missouri
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
Several attempts were made to make contact with the "RMA Department" but I was not called back until I filed a Disputed Charge with my credit card company, and then notified fitnessrepairparts.com of this on my final voicemail.
I received an RMA, but when I inquired about shipping costs for returning the defective part, I was told that I would be responsible for the return costs. I find this unconscionable - it is no fault of my own that this part was defective. Moreover, I feel that had this part been inspected properly prior to shipment to my residence - this would not have been an issue.
I mentioned that I felt this was not the correct way to treat a customer, and that return of a defective part should be at the company's expense. The response was that I could "request" reimbursement from the "RMA Department" and they "MAY" reimburse my costs. I am uncomfortable with this arrangement, and I am not inclined to send this item back unless the shipping cost is covered.
When doing business with this company be forewarned!
This report was posted on Ripoff Report on 08/23/2007 04:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/Fitnessrepairpartscom/OFallon-Missouri-63366/Fitnessrepairpartscom-Warning-Return-of-Defective-part-shipping-cost-NOT-reimbursed-R-269821. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.