- Report: #846575
Report - Rebuttal - Arbitrate
Complaint Review: Five Brothers
Five BrothersWaren, Michigan waren, Michigan United States of America
Five Brothers Very unprofessional and unknowledgeable small company waren, Michigan
*General Comment: Industry Standard
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I dont mean to bite the hand that feeds, but these guys are ridiculous sometimes. I've heard things like "we make mistakes too, we are not perfect" or "dont worry about the order being in kickback status, 50% of our orders do that". They expect there to be a problem with your work, if you look at it this way, if the photo inspector's dont find something "wrong" with your photos, then it appears they are not doing their job, so you get re-opened orders all the time just asking to explain a photo, or take a different angle picture etc.
As far as other companies in this industry goes, Five Brothers has its advantages. Such as they generally pay a little more for initial orders/wints and they do generally pay without taking more than 1 month turn around.
Their uploading system is horrible and is hands down the worst in the industry. They have a ridiculous system of checking bubbles with little room to write explanations, a simple problem they should fix. Safeguard and FAS blow these guys out of the water when it comes to knowledge of industry, tech support, and volume.
This report was posted on Ripoff Report on 02/29/2012 01:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Five-Brothers/waren-Michigan-/Five-Brothers-Very-unprofessional-and-unknowledgeable-small-company-waren-Michigan-846575. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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