- Report: #1011121
Report - Rebuttal - Arbitrate
Complaint Review: Fix it 4 Less
Fix it 4 LessInternet United States of America
Fix it 4 Less - Scott Rohter is the most unprofessional repairman I have met. Machine is worse than when he started and left blood stains all over! Internet
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We needed our washer fixed and Scott said he was available weekends and nights, which is perfect for us as my boyfriend and I both work. As with all the other stories I now see posted, Scott made an appointment for 7:00pm 8:00 pm but he did not show up or call until 9:50 pm when we were already in bed. As we were desperate to have our washer fixed we let him come in and look at the situation. He examined the situation and said he thinks he knows what the problem is and would come back the next day to fix it. We paid him the service fee that he requested and made and appointment for the next day around 7:00 8:00 pm again. [continued below]....
The next night comes around and again Scott does not show up until 9:00 pm. I asked if he needed anything and he just said some towels so I gave him 5 large towels in case he needed it. I left the scene but after a while my boyfriend went downstairs to supervise the situation. Scott had cut himself on an internal part of the washing machine, so we offered him Band-Aids. I finally went back to see what was happening and I see that Scott is trying to hold this heavy machine up with his leg while asking my boyfriend to put his head underneath it to look for something. Immediately I thought that was weird as he is supposed to be a professional and if that piece of equipment had fallen my boyfriends head he would have been seriously injured. I continued to witness his unprofessional ways of attempting to fix the washer by pushing and shoving it around. He also continued to cut his hands on the internal parts while trying to repair the machine, and getting blood all over our laundry room. When we gave him a Band-Aid or paper towel to wipe up his blood he would just toss it into our unlined laundry bin and would often miss so his bloody tissues would just be laying on the ground. He made a comment about the blood and I said to him thats fine but can you please clean up your blood before you leave? He quickly snapped at me and said that he was not a cleaner and that I should be glad that he stayed to try and fix our washer even though he was injured and that he shouldnt have. I responded by saying telling him he shouldve stopped when he was injured and that it is unhygienic to leave his blood everywhere. Scott continued to refuse to clean his blood up and he tested the washer again and it was still not working. He did not charge us and walked away.
Throughout this entire time my boyfriend and I felt extremely uncomfortable with him around as he was acting extremely abnormal and we didnt know what to do especially when he had injured himself as he continued to attempt to fix the washer. There are bloodstains all over our laundry room as well as the internal and external parts of our washer and the sink and his bloody paper towels on the floor and our laundry bin. He even used the towels we gave him to wipe his blood on. I am not sure what to do now since there is blood inside the parts Scott attempted to fix so I dont know if I can get someone else to fix it in this condition and may have to purchase a new washer even though my current one is only 2 + years old.
I have never felt so disappointed in a service someone has offered (or not offered in this case). Even though he did not charge us the second time he came I still feel ripped off as we paid him the first night. After this incident and reading other reports, it seems as though Scotts ability to fix appliances is subpar. This experience was really upsetting as well because I generally like hiring smaller contractors and giving local businesses a chance, but it is people like Scott who ruins it for everyone else as now I feel like there is no agency I can complain to about his behavior and lack of professionalism. I am not asking for a refund or compensation for his terrible service, I am writing this as I wish that no one would ever have to endure the services he provides.
This report was posted on Ripoff Report on 02/08/2013 05:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/Fix-it-4-Less/internet/Fix-it-4-Less-Scott-Rohter-is-the-most-unprofessional-repairman-I-have-met-Machine-is-1011121. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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