- Report: #1100795
Report - Rebuttal - Arbitrate
Complaint Review: Fixnow
Fixnow Omnitech AVOID THIS RIPOFF COMPANY Internet
*Author of original report: Fixnow Omnitech AVOID THIS RIPOFF COMPANY Internet
*UPDATE Employee: This complaint is missing key facts.
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Beware of this company! I had a problem with my computer and clicked on a result from a Google search. It seemed like free help for Microsoft issues. Man was I wrong!
After chatting online with someone from FixNow, they referred me to a technicain, who came online as "Tech 41", and I noticed the website URL switched to an omnitech site. This person asked me to download an App so he/she could take remote control of my computer and try to find and fix the problem. since I had experience reliquishing control to qualifed techs before, I did it.
After a while of watching as he was controlling my computer, he supposedly ran some PC optimizer program and it showed all kins of problems in the results. He then chatted that he had found many serious problems with infected files on my computer, and many corrupted registry entries. Then when I asked if it would cost for him to fix them, he said it would be $249.99! At that point I got hesitant and said I couldn't afford that. Then the super agressive sales pitch came. This person kept pushing that if I did not have him fix the problems, my whole computer would get infected and be ruined. I kept resisting and then eventually he came back with a $99.99 cost for fixing. At that point I just said I didn't want to do it, and would he please return control of my computer back to me. He kept persisting, until I finally closed the App and the session.
After I got off with this 'technician', I ran a registry cleaner program, and it found some issues but nothing serious, and then I ran a full computer scan with my AVG protection software. It found and fixed one threat that was not serious. I rebotted and the problem was still there. I finally got on the answers.microsoft.com site and asked for help from that site. I got an answer soon that fixed my problem, and my computer is running just fine now.
If you ever enter the Fixnow site and get handed off to a technician from Omnitech, DO NOT let them take over your machine. Run away as fast as you can. I did not ever give them a credit card number, but if I see a charge from them, I will complain loud and long.
This report was posted on Ripoff Report on 11/19/2013 08:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Fixnow/internet/Fixnow-Omnitech-AVOID-THIS-RIPOFF-COMPANY-Internet-1100795. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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