- Report: #833751
Report - Rebuttal - Arbitrate
Complaint Review: Flagship Merchant Services
Flagship Merchant ServicesPO Box 3429 PO Box 3429, California United States of America
Flagship Merchant Services Holding my funds, undisclosed charges PO Box 3429, California
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I was supposed to have a high ticket of 1k, but apparently to get my approved quickly Will Teleau just wrote it up for $500. So when I processed my first trasaction of $700 I got a call 2 days later asking me to complete a limit increase which I faxed over 5 minutes later.
Mid week, still no funds so I call and speak to Rose in Risk Management thats supposedly handling it, she claims I was asked to fax in the invoice for the transaction, I was NOT asked that and she bascially called me a liar. So I faxed that over to her within 5 minutes and she said she would be right on it.
The next week, still no funds. I call on Wed and she claims she just looked at it Tues and then wanted to go over the name on the invoice. At this point I am mad, as its now 1/31...She says its her problem because she is overworked... REALLY?! I think its MY problem because its MY money they are holding! Its no 2/3 and still NO money!! No calls back from messages left for supervisors, my account manager, or anyone. Absolutely horrible service.
To top it off, last night I had additional charges from Auth.net hit my accounts, which is something that was not disclosed or anything I authorized that would be charging me in addition to the $27 a month they are already charging.
This report was posted on Ripoff Report on 02/04/2012 12:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/Flagship-Merchant-Services/PO-Box-3429-California-91359/Flagship-Merchant-Services-Holding-my-funds-undisclosed-charges-PO-Box-3429-California-833751. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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