• Report: #3060

Complaint Review: Fleet Bank

  • Submitted: Sat, August 26, 2000
  • Updated: Sat, August 26, 2000

  • Reported By:East Hampton CT
Fleet Bank
Nationwide U.S.A.
  • Phone: 1800-841-4000
  • Web:
  • Category: Banks

Poor Customer Service at Fleet Bank

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I've been unhappy with Fleet for a long time; my Bank Bosotn account was sold to Fleet so I didn't actually make the concious decision to go to Fleet. I have a student self service checking account with check card so I can make purchases at stores that accept Visa, etc.

When I went abroad this summer, I used my card to make ATM withrawals in Scotland. When I returned and looked up my balance on their Homelink site, I found an $18 fee. I had no clue what the fee was for so I called customer service. The customer service representative bumbled around on the other end for several minutes, before finally telling me that it was an "activity fee." I asked him what that meant, and he said that I had written over the specified number of free checks in the past month. I don't even have a check book, I explained, to which he responded that ATM withdrawals and debit purchases count towards "writing checks"!!! This sounded outrageous to me, but I'd about made up my mind at that point to cancel my account anyway so I just hung up.

About an hour later my statement for the previous month came in the mail; the $18 fee was my $3 monthly fee, plus $5 for each of 3 ATM transactions I'd made in Scotland (International ATM Network Fee, it said in the book). So while the $5 is exorbitant in my opinion, it was spelled out in the terms and conditions I'd received, however, their customer service reps are completely incompetent and will go so far as to completely outright lie to customers when they don't know the answer!

There's no reason he sholdn't have been able to call up my statement and see what the fee was for! I am closing my account, and I would advise others to do the same!

This report was posted on Ripoff Report on 08/26/2000 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Fleet-Bank/nationwide/Poor-Customer-Service-at-Fleet-Bank-3060. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Fleet Bank

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?