- Report: #98014
Report - Rebuttal - Arbitrate
Complaint Review: Fleet Credit Card
Fleet Credit CardPO Box 17185 Wilmington, Delaware U.S.A.
Fleet Credit Card Closing Accounts and being rude to customers Wilmington Delaware
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Then they tell me they will get back with me and that my card is "pending". They were the ones who solicited me, stating that I was "pre-approved" for this platinum card!!! I had forgot the name of my car loan previously because I had obtained another car with another loan company which they did not have on file. I found the information and called them back with the car loan name I prevously held, only to be told that it was pending review and they could not put that information in.
So later this evening, not even 1 hour later, after reading these reports, I called them back realizing I had not received a statement from them. This one guy (darius or something like that) tells me "you've called twice already on this account" to which I replied "yes, but I have not received a statement yet". He was very rude, and told me "well your account is closed and a letter is being sent out" I told him "they said it was under review and a decision would take 72 hrs because my account was new". He started to get even more rude, at which time I said "all I want to know is when they are sending my statement out", to which he said "your account is closed, you will get a letter explaining why" then hung up on me!!!!
Why on earth would they entice you with a "pre-approved" card, you get it and use it, and in less than a month they decide to close you for using your card without even getting a SINGLE PAYMENT sent to them, much less even a statement!!!!!
I have never had problems with credit cards before, and why would they drill me with all these questions, then lie and automatically close the account!!!! I also had an authorized user on this account, and I know that was not a problem!!!
This report was posted on Ripoff Report on 07/07/2004 06:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Fleet-Credit-Card/Wilmington-Delaware-19850-7185/Fleet-Credit-Card-Closing-Accounts-and-being-rude-to-customers-Wilmington-Delaware-98014. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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