- Report: #1151475
Report - Rebuttal - Arbitrate
Complaint Review: Fleet Express Auto Transport
Fleet Express Auto TransportP.O. BOX 570974 Miami, Florida USA
Fleet Express Auto Transport Gary LugerRich KellyBarry Wilson Theft Without Attempting to Disguise It Miami Florida
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On/about 12 MAY 2014, I contacted Rich Kelly about moving my vehicle to Virginia fromTexas. He assured me the the vehicle would be picked up on 22 May. I signed the contract emailed to me and provided my credit card info for a $175 deposit.
From 20-21 May I attempted to contact Rich to verify pick up time/date. He sent me a text message late in the day on 21 May stating that the driver would be there by 3:30 on 22 May. On 22 May the driver did not show and there was no response to my calls or emails
On 23 May I informed Rich through email and text that I would contact my credit card company and let them know that I was misled and stolen from. Barry Wilson called me shortly after with a story of their driver was beaten by an irrate customer and was hospitalized and that the transport vehicle that was sent to pick up my vehicle was impounded. He guarnanteed me that I would hear from him by the 24th or 25th with a pick up date and that Rich would adjust the rate for shipping my vehicle. No one returned my calls and texts until 27 May.
On 27 May Rich sent me a text telling me to contact the driver directly. I responded that it was his job to coordinate and to call me and that I had still not been told what the reduced rate would be as was guaranteed by Barry. By this point i was very upset and began referring to him as the 'thief' and 'coward' that hides behind text messages and voice mails.
I spoke to the driver on the evening of 27 May. He said he would pick up the vehicle by 11:00 on 28 May. The driver later texted me that Rich had told him that I cancelled the pick up. This was a lie. The driver, Kip, told me that if I paid him the agreed upon rate at deliver, he would still pick up my car.
Needless to say, it's 29 May, my family has relocated and I still have a vehicle in Texas. Further, a friend took the day off to support me in getting the vehicle to the transport driver.
Barry told me on 28 May not to call him back. I am Rich's client not his. I beg to differ. He called me, made promises, therefore he accepted responsibility.
My vehicle has not been picked up. And since I wrote a negative review of the company, the operating officer Gary Lugar refuses to repay my deposit. Gary Lugar also lied to the transportreviews.com admin that I was never a customer. My review was removed and lately reposted when I demonstrated that I was in fact a customer.
On 1 June, Barry contacted me to say stop trying to get the refund. He said,"You don't have a leg to stand on. You're a loser!"
Hopefully my contact with them is done, but I will not cease attempting to get my money.
This report was posted on Ripoff Report on 06/02/2014 11:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/Fleet-Express-Auto-Transport/Miami-Florida-33257/Fleet-Express-Auto-Transport-Gary-LugerRich-KellyBarry-Wilson-Theft-Without-Attempting-to-1151475. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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