Fleetmatics Blows off customer service and charges thousands for services they stop providing Wellesley Hills, Maine

LMAO @ "Wowwwwwww"...How much do we wager this is someone who works for Fleetmatic? If you sign up with a company that does NOT provide service, such as tracking, reporting or even basic cellphone/internet service, the contract should be null and void. Here's a case where Fleetmatic is trying to usurp money from clients by forcing them into agreements they should not be obligated to keep.

Fleetmatic uses a bank to finance/lease their devices. That's a tricky way for them to excuse themselves from obligatory responsibility in regard to service and reliability. They can say "tough luck if you don't like how we do business" because the BANK is the one that has you on your knees via a contract/lease.

There's a simply way out of this mess. You go directly to the bank and prove Fleetmatic is not doing what they intend to do. The other way out of this mess is if your company requires ELOGS/Hours of Service, tell the banking institution Fleetmatic's tracking does not offer this solution, rendering their service meaningless. Hours of Service is required for vehicles by the DOT. Fleetmatics, again, does not provide this service. This is a sure fire way out of their contract.

"When morals decline and good men do nothing, evil flourishes." --J. Edgar

Search Fleetmatics on Rip Off Report.... There is a DEFINITE TREND... This INTERNATIONAL company does not adhere to any code of ethics or respect the the rights of citizens...  They need to be held accountable...  This is just the tip of the iceburg...  imagine what is beneath the surface ...NO ONE should be ridiculed for SPEAKING UP & SPEAKING OUT!!!!! 

In response to the anonymous author from the posting on February 20 .... you have certainly rushed to judgement without having all the information! One of the many issues we were trying to resolve with Fleetmatics was our inability to access the service we were paying for. Our intent was never to get something without paying for it - on the contrary - we expected to get what we paid for - and we were not. Furthermore, without copies of the correspondence between our company and Fleetmatics, it is an unfair and inaccurate assumption that we were not professional in our attempts at resolution.  Considering your lack of information on the details, your conclusion is erroneous and unjustified.

I was constantly told by my manager that dishonesty is an art and thats how you make money at Fleetmatics
He said lie to these idiots no matter what we have to get their credit card numbers.
They are criminals.

honestly?  I'd really like to know what you're smoking, because you must be getting the good stuff.

what do you think would happen if you do not pay?  if you're not getting the invoices you ask for, then keep calling until you get them.  no company will ever not get an invoice out to you.

If you don't pay, a company will shut off your service.  For example, an electric company, or maybe even a cable company.  If you don't comply they'll shut you off.  Perhaps cable is more important to you than fulfilling a legal contract.

I don't expect you to understand legality.  Perhaps your second grade education has only taught you that money is a good thing.  Let me teach you something really quick, paying your bills is a good thing too.  Maybe you should think about that before you sign something you cannot afford.  

I have exp in A/R.  You have to pay a service up to a current invoice (for those not familiar with business terms, that means an unpaid invoice that has been generated in the past 30 days, or whatever net terms that the company states) to get service turned back on.  The more invoices you don't pay, the more you'll have to pay to get back turned on.  Basically, if you don't pay for 3 months, you're done.  They'll write you off quicker than a slacker in high school.  

Perhaps your company should have a bit more professional and attempt to perhaps have a lawyer contact Fleetmatics' customer service, if you have such "customer issues" which I'm guessing is just having truck's gps not working for a week.  Using such an immature technique as, "i'm not going to pay, wahhhh," just proves how much of an infant your company must be. 

I suggest you take a big look in the mirror, stop complaining, and think a little bit.  That's asking too much, I know.