• Report: #794350

Complaint Review: Fleetmatics

  • Submitted: Wed, November 02, 2011
  • Updated: Tue, March 13, 2012

  • Reported By: Anonymous — Dayton Ohio United States of America
Fleetmatics
Wellesley Hills, Maine United States of America

Fleetmatics Blows off customer service and charges thousands for services they stop providing Wellesley Hills, Maine

*Consumer Comment: Company Shill

*UPDATE EX-employee responds: Fitting Quote

*UPDATE EX-employee responds: Kudos to you for Speaking OUT!

*Author of original report: ...more to the story...

*UPDATE Employee: Managers encourage criminal activity

*Consumer Comment: wowww.......

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Our company subscribed to Fleetmatics vehicle tracking system almost two years ago with a three year contract. The first few months were fine - there were no issues and circumstances were status quo. As soon as we had an instance where we needed some customer service resolution, the account went downhill fast. There are several issues that we attempted to address with Fleetmatics and we were ignored on all items. We couldn't get an answer to numerous phone call and email requests.

One of our requests was to remove our account from auto-pay and send monthly invoice so we could pay by check. We wanted to discontinue using the credit card that was being billed. That request was ignored along with the rest of our issues. Eventually, we closed the credit card anyways. We decided that would surely get some attention. Instead of calling to check on the payments or answering our numerous requests to send invoices, Fleetmatics sent us to collections AND turned off the internet access.

We have been dealing with this for well over a year and still have no resolution for any of the issues. We will be forced to pay the entire contract despite the fact that the service is not available to us and has not been for months.

This report was posted on Ripoff Report on 11/02/2011 08:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/Fleetmatics/Wellesley-Hills-Maine-02481/Fleetmatics-Blows-off-customer-service-and-charges-thousands-for-services-they-stop-provi-794350. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Company Shill

AUTHOR: Jimmy - (United States of America)

LMAO @ "Wowwwwwww"...How much do we wager this is someone who works for Fleetmatic? If you sign up with a company that does NOT provide service, such as tracking, reporting or even basic cellphone/internet service, the contract should be null and void. Here's a case where Fleetmatic is trying to usurp money from clients by forcing them into agreements they should not be obligated to keep.

Fleetmatic uses a bank to finance/lease their devices. That's a tricky way for them to excuse themselves from obligatory responsibility in regard to service and reliability. They can say "tough luck if you don't like how we do business" because the BANK is the one that has you on your knees via a contract/lease.

There's a simply way out of this mess. You go directly to the bank and prove Fleetmatic is not doing what they intend to do. The other way out of this mess is if your company requires ELOGS/Hours of Service, tell the banking institution Fleetmatic's tracking does not offer this solution, rendering their service meaningless. Hours of Service is required for vehicles by the DOT. Fleetmatics, again, does not provide this service. This is a sure fire way out of their contract.
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#2 UPDATE EX-employee responds

Fitting Quote

AUTHOR: Hell_In_High_Heels - (United States of America)

"When morals decline and good men do nothing, evil flourishes." --J. Edgar
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#3 UPDATE EX-employee responds

Kudos to you for Speaking OUT!

AUTHOR: Hell_In_High_Heels - (United States of America)

Search Fleetmatics on Rip Off Report.... There is a DEFINITE TREND... This INTERNATIONAL company does not adhere to any code of ethics or respect the the rights of citizens...  They need to be held accountable...  This is just the tip of the iceburg...  imagine what is beneath the surface ...NO ONE should be ridiculed for SPEAKING UP & SPEAKING OUT!!!!! 
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#4 Author of original report

...more to the story...

AUTHOR: Anonymous - (United States of America)

In response to the anonymous author from the posting on February 20 .... you have certainly rushed to judgement without having all the information! One of the many issues we were trying to resolve with Fleetmatics was our inability to access the service we were paying for. Our intent was never to get something without paying for it - on the contrary - we expected to get what we paid for - and we were not. Furthermore, without copies of the correspondence between our company and Fleetmatics, it is an unfair and inaccurate assumption that we were not professional in our attempts at resolution.  Considering your lack of information on the details, your conclusion is erroneous and unjustified.
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#5 UPDATE Employee

Managers encourage criminal activity

AUTHOR: VladK - (United States of America)

I was constantly told by my manager that dishonesty is an art and thats how you make money at Fleetmatics
He said lie to these idiots no matter what we have to get their credit card numbers.
They are criminals.
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#6 Consumer Comment

wowww.......

AUTHOR: anonymous - (United States of America)

honestly?  I'd really like to know what you're smoking, because you must be getting the good stuff.

what do you think would happen if you do not pay?  if you're not getting the invoices you ask for, then keep calling until you get them.  no company will ever not get an invoice out to you.

If you don't pay, a company will shut off your service.  For example, an electric company, or maybe even a cable company.  If you don't comply they'll shut you off.  Perhaps cable is more important to you than fulfilling a legal contract.

I don't expect you to understand legality.  Perhaps your second grade education has only taught you that money is a good thing.  Let me teach you something really quick, paying your bills is a good thing too.  Maybe you should think about that before you sign something you cannot afford.  

I have exp in A/R.  You have to pay a service up to a current invoice (for those not familiar with business terms, that means an unpaid invoice that has been generated in the past 30 days, or whatever net terms that the company states) to get service turned back on.  The more invoices you don't pay, the more you'll have to pay to get back turned on.  Basically, if you don't pay for 3 months, you're done.  They'll write you off quicker than a slacker in high school.  

Perhaps your company should have a bit more professional and attempt to perhaps have a lawyer contact Fleetmatics' customer service, if you have such "customer issues" which I'm guessing is just having truck's gps not working for a week.  Using such an immature technique as, "i'm not going to pay, wahhhh," just proves how much of an infant your company must be. 

I suggest you take a big look in the mirror, stop complaining, and think a little bit.  That's asking too much, I know.
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