- Report: #794350
Report - Rebuttal - Arbitrate
Complaint Review: Fleetmatics
FleetmaticsWellesley Hills, Maine United States of America
Fleetmatics Blows off customer service and charges thousands for services they stop providing Wellesley Hills, Maine
*Consumer Comment: Company Shill
*UPDATE EX-employee responds: Fitting Quote
*UPDATE EX-employee responds: Kudos to you for Speaking OUT!
*Author of original report: ...more to the story...
*UPDATE Employee: Managers encourage criminal activity
*Consumer Comment: wowww.......
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One of our requests was to remove our account from auto-pay and send monthly invoice so we could pay by check. We wanted to discontinue using the credit card that was being billed. That request was ignored along with the rest of our issues. Eventually, we closed the credit card anyways. We decided that would surely get some attention. Instead of calling to check on the payments or answering our numerous requests to send invoices, Fleetmatics sent us to collections AND turned off the internet access.
We have been dealing with this for well over a year and still have no resolution for any of the issues. We will be forced to pay the entire contract despite the fact that the service is not available to us and has not been for months.
This report was posted on Ripoff Report on 11/02/2011 08:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/Fleetmatics/Wellesley-Hills-Maine-02481/Fleetmatics-Blows-off-customer-service-and-charges-thousands-for-services-they-stop-provi-794350. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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