- Report: #886928
Report - Rebuttal - Arbitrate
Complaint Review: Fleetville Group
Fleetville GroupP.O. Box 151 Annapolos, Maryland United States of America
Fleetville Group Theriaults Auction Beware - This company is dangerous to both buyers and sellers Annapolos, Maryland
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Prior to an auction I contacted Theriaults for more information about an item. I asked specific questions about condition. I purchased the item based on their answers to my direct questions. When I received the item it was not as described, in spite of my questioning. I tried to contact them but they would not respond, so I returned the item.
After returning the item, I tried repeatedly to contact them by email and telephone, but they would not respond. I filed a complaint with the better Business Bureau, but their BBB profile states that Theriaults is unwilling to work with the BBB. Although I made an offer of mediation or binding arbitration through the BBB, they did not respond.
Eventually, they sent a letter refusing my refund, because I returned the doll without prior authorization...but this is a bit of a catch 22...I continually asked to return the item, but they would not respond.
This report was posted on Ripoff Report on 05/23/2012 09:45 AM and is a permanent record located here: http://www.ripoffreport.com/r/Fleetville-Group/Annapolos-Maryland-/Fleetville-Group-Theriaults-Auction-Beware-This-company-is-dangerous-to-both-buyers-and-886928. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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