- Report: #1042452
Report - Rebuttal - Arbitrate
Complaint Review: FlexAbleHose
FlexAbleHoseInternet United States of America
FlexAbleHose Flex able hose, Internet
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When I called the 800 number the first thing they asked for was my CC number and then a billing/shipping address. The also wanted an email. I gave it all up. Finally they asked me what hose I wanted.
The TV has 25, 50 75 and 100 feet. Plus you get a second hose free. I wanted the 100 foot. When it was time to pick the hose length the 100 foot was not offered. Then I was in auto attendant hell. I hope that I got my order canceled.
I then called back and kept pressing 0 in the hopes of getting a person and after several attempts a live person came on the phone. She said that they do not have 100 feet hoses. I asked how they can put that on the TV but she said that the 100 foot was not an option. She gave me another number to call. 973-287-5150 and that lady, Lisa #6 said that they are out of stock. I asked how they can get all my CC and address information and then not tell me that they are out of stock. It is now the middle of April, but they will not have this in until some time in May.
About 20 minutes later I received a call from someone in CA offering a 25% discount. But not on the 100 foot. He said that I could get two 50 footers and combine them. I said fine, but I expected the buy one get one free so that would mean four 50 footers. He said that he could not do that. I explained what had happened but he would not do anything for me.
Stay away from these people. I am calling the NYS Consumer Complaint line and filing a complaint.
This report was posted on Ripoff Report on 04/11/2013 09:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/FlexAbleHose/internet/FlexAbleHose-Flex-able-hose-Internet-1042452. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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