- Report: #201198
Report - Rebuttal - Arbitrate
Complaint Review: Floor And Decor
Floor And Decor1200 Ernest Barret Pkwy Kennesaw, Georgia U.S.A.
Floor And Decor DECEPTIVE ADVERTISING LOW GRADE PRODUCT Kennesaw Georgia
*UPDATE Employee: HMMM
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This is not the problem. The problems bagan when my wife dropped an ice cube and it dented the floor. Then we started noticing anything dropped caused dents in this floor. We notified the store manager, Samantha Remick, of this problem. They sent a rep from the maufacturer to inspect it. The manufacturer is ECO Timber. His name was Joe Burke and he filed a false report to Floor and Decor. His report was accepted by Floor and Decor upper management, Lisa Erath, as being true. This manager even stated we were not truthful about the items that would cause dents in this, so called, hard flooring. No one has tried coming out and doing a drop test. Even a small spoon will dent this floor.
Here is Floor and Decor ad.
Selecting Bamboo Flooring
Looking to bring that warm, natural look into your home? Well bamboo is an attractive economical hard surface flooring choice that is ecologically friendly, and can provide your home with a wonderful designer look and feel. Bamboo flooring is made of laminated strips of solid bamboo to create a hard surface flooring that is harder than red oak. With a variety of colors and finishes to choose from, you're sure to find the perfect bamboo flooring to beautify any room in your house.
Here is the manufacturer ad.
Janka hardness test results: 1,100-1,300 lbs./sq.in. (similar to Red Oak)
Not at all harder than,much less 30% harder than, red oak. Similar to as stated by the manufacturer.
Floor and Decor know they are wrong and have offered 50% off material to redo my floor. Big deal. Why should I pay anything to replace a product I was convinced to buy based on a lie? What about labor? What about having to move out while this is done? They only offered this when I contacted the BBB about this problem.
BUYER BEWARE: Check it for yourself. Do not take their word for anything. WE FULLY INTEND TO CONTINUE THIS FIGHT IN COURT IF NECESSARY. IF YOU HAVE HAD A PROBLEM WITH THEM. PLEASE CONTACT US.
This report was posted on Ripoff Report on 07/15/2006 08:09 AM and is a permanent record located here: http://www.ripoffreport.com/r/Floor-And-Decor/Kennesaw-Georgia-30144/Floor-And-Decor-DECEPTIVE-ADVERTISING-LOW-GRADE-PRODUCT-Kennesaw-Georgia-201198. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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