• Report: #782483

Complaint Review: Floor and Decor Outlet

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Wed, September 28, 2011
  • Updated: Wed, November 16, 2011

  • Reported By: Mark — Aurora Colorado U.S.A.
Floor and Decor Outlet
7350 West 52nd Street, Arvada, CO Arvada, Colorado United States of America

Floor and Decor Outlet Floor and Decor Outlet of Arvada, CO Denies warranty for unrelated reasons Arvada, Colorado

*Author of original report: We Settled Today! Woo Hoo!

*Consumer Comment: Good luck.

*Author of original report: Manufacturer vs. Retailer

*Consumer Comment: Manufacturer's warranty?

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I purchased engineered wood flooring in April 2007, completed the installation using their materials, supplies,install kits, etc. The excess materials were returned in May of 2009. Within a year I started seeing the top layer of flooring lifting up off the base in several places all around the house. After contacting the store, I was given some websites and emails to attempt contact wiht a foreign manufacturer about warranty satisfaction.

Several months passed until a US rep in Georgia emailed me a way to glue down the laminate layer. I continued pursuing satisfaction and eventually made contact with anew store manager who sent me company-generated info about filing a warranty claim. I was required to seek out and hire a certified wood flooring inspector (cost- $400, about 10% of the original purchase cost!) and told me I would be reimbursed. The inspector measured, tested, photographed and wrote a report saying the floor does not meet manufacturing specifications of the wood flooring institute and needs to be removed and replaced.

The claim was denied twice for unrelated issues and not on the merits of the inspector's report. They also made a rather unfortunate claim about not knowing the inspector's standing, despite the fact that I included his bio and certification info with the report.

Now I am left with a floor that continues to delaminate, separate and otherwise look squite awful- and needs to be replaced.

I filed a complaint withe my local BBB, have requested local TV consumer reporters to follow up the case and started a small claims case against this company.

This report was posted on Ripoff Report on 09/28/2011 01:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Floor-and-Decor-Outlet/Arvada-Colorado-80002/Floor-and-Decor-Outlet-Floor-and-Decor-Outlet-of-Arvada-CO-Denies-warranty-for-unrelated-782483. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Floor and Decor Outlet

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
2Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

We Settled Today! Woo Hoo!

AUTHOR: mwalkerco@gmail.com - (U.S.A.)

As promised, here is an update on the Small Claims case for which I appeared today: Floor and Decor Outlets
doesn't suck nearly as much as they used to! I can say that because in Small Claims Court today, the two Denver-area managers appeared, and the magistrate sent us into a conference room to see if we could come to an agreement. And we did!

F&D agreed to credit me for the costs to date, including the floor purchase- in the form of store credit toward replacing the bad flooring- that's all I ever wanted from the start of this in 2009!

Also, the managers agreed to help me find a suitable hardwood solution to replace the engineered flooring in my house that is failing.

While I am saddened that it took a court filing to get here, they were very nice in the discussion today, called their headquarters and agreed to take care of the problem.

My suggestion: before you buy, ask a lot of questions. The sales person may not know the answers, or what to ask YOU, but if you stay vigilant and get all the info you can, you will be able to make a floor purchase that will live up to the 25- or 50- year warranty claims. And if you aren't finding what you want- try several other providers.

And be sure to check the BBB in your town as well. Apparently there was a mix-up in contact info for these stores- and that's why they haven't been responding to BBB complaints. I urged them to take care of that right away! No one want to shop at a store with less-than-A-ratings!

Good luck to you all in the hunt for awesome flooring in your homes! Thanks for following this blog!
Respond to this report!
What's this?

#2 Consumer Comment

Good luck.

AUTHOR: Flynrider - (USA)

  Although retailers will often help you file a claim, that doesn't mean they assume responsibility for a manufacturer's warranty.   If you've got a written warranty from F & D for this floor I could see your point. You'd probably succeed in small claims as well.

   My bet is that the warranty actually comes from the manufacturer.  If they are really out of business, you may be out of luck.    I know of no retailer that would assume a manufacturerer's warranty, especially one that went belly up. 



Respond to this report!
What's this?

#3 Author of original report

Manufacturer vs. Retailer

AUTHOR: mwalkerco@gmail.com - (U.S.A.)

I was told by the store that the manufacturer was responsible. The manufacturer's rep said to talk to the store. The store's corporate office initiated my claim internally- so that's where I am fighting!

By the way, the name brand of the flooring is GREENKETT and their website appears to no longer exist:
http://www.greenkettusa.com/

Manufactured by IG group-Maderas Iglesias out of Spain.
Respond to this report!
What's this?

#4 Consumer Comment

Manufacturer's warranty?

AUTHOR: Flynrider - (USA)

  Why did you name the retailer and leave out the manufacturer.    I don't think the retailer is responsible for a manufacturer's warranty, especially years after the sale.   What am I missing?
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory