- Report: #782483
Report - Rebuttal - Arbitrate
Complaint Review: Floor and Decor Outlet
Floor and Decor Outlet7350 West 52nd Street, Arvada, CO Arvada, Colorado United States of America
Floor and Decor Outlet Floor and Decor Outlet of Arvada, CO Denies warranty for unrelated reasons Arvada, Colorado
*Author of original report: We Settled Today! Woo Hoo!
*Consumer Comment: Good luck.
*Author of original report: Manufacturer vs. Retailer
*Consumer Comment: Manufacturer's warranty?
Several months passed until a US rep in Georgia emailed me a way to glue down the laminate layer. I continued pursuing satisfaction and eventually made contact with anew store manager who sent me company-generated info about filing a warranty claim. I was required to seek out and hire a certified wood flooring inspector (cost- $400, about 10% of the original purchase cost!) and told me I would be reimbursed. The inspector measured, tested, photographed and wrote a report saying the floor does not meet manufacturing specifications of the wood flooring institute and needs to be removed and replaced.
The claim was denied twice for unrelated issues and not on the merits of the inspector's report. They also made a rather unfortunate claim about not knowing the inspector's standing, despite the fact that I included his bio and certification info with the report.
Now I am left with a floor that continues to delaminate, separate and otherwise look squite awful- and needs to be replaced.
I filed a complaint withe my local BBB, have requested local TV consumer reporters to follow up the case and started a small claims case against this company.
This report was posted on Ripoff Report on 09/28/2011 01:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Floor-and-Decor-Outlet/Arvada-Colorado-80002/Floor-and-Decor-Outlet-Floor-and-Decor-Outlet-of-Arvada-CO-Denies-warranty-for-unrelated-782483. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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