- Report: #1116353
Report - Rebuttal - Arbitrate
Complaint Review: Florida Herps
Florida Herps, Florida USA
Florida Herps Sick Reptiles and Dishonest People Florida
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Florida Herps is an awful company.
I bought a Mountain Horned Dragon from this company for my 8 year old son for Christmas. As a biologist and long time herp owner, my son and I researched the proper care to make sure we had everything just right for our new addition. We got the proper cage, lighting, humidity, substrate, calcium, etc. You name it we did it! To my dismay, the lizard arrived sick, sluggish, dark in coloration, and refusing to eat. As he came in just a few days before Christmas, I hoped after a couple days he would feel better. The day after Christmas I called Florida Herps. No one answered, however I was contacted by text. After texting back and forth, bottom line was, he would probably get better in time.
Unfortunately, after two weeks of babying him, force feeding him, giving him baths, adjusting temperatures, anything I could think of...he passed away. Now, I did not call the company. I did not ask for a refund. I didn't do anything, because I just wanted to move on and buy a new healthy lizard for my son in a couple weeks from a local pet store.
Florida Herps sent me an email asking me to review their product. I submitted a review 1/16/2014 giving the product a 1 out of 5 stars. I stated something similar to what I have said above. They completely re-wrote my post in a very sarcastic manner, giving the review a 5 star rating, blaming me as the culprit for the dragons dimise. Then desgniated me as the author and gave all of my personal information, name, cellnumber, and address.
I contacted Forida Herps the moment I saw the ridiculous post demanding my information be removed from their website! Of course, no one answered their phones (big suprise). So I emailed them. They responded with a "F*** you W****!" Quite professional don't you think?
I also had texted them, these are some of the responses I received: "You have a great day and enjoy the dead lizard. Dumba**.", and "is that how you raise your son...you should b e ashamed of your self".
This company is apauling. I was worried about ordering a reptile online. But then reasoned with myself that that is where the pet stores order their animals, so just cut out the middle man. And, afterall, they had all 5 star ratings! Imagine that!
This company claims that the reason that the lizard dies is because it was too cold to ship the lizard. Well their website states that animals should not be shipped when the temperature is below 40 degrees. The weather in our area was not below 40 degrees. If there is a chance that an animal will get too cold and die at temperatures above 40 degrees, well then, that should be stated. Surely I did not spend money on an animal for my son for Christmas so it would die a couple weeks later! So disappointed. Anyway, to make matters worse, to have to deal with a company that shows such little care for their animals, for their customer, and lack any bit of professionalism...made a bad situation...just plain awful.
Please don't buy anything from this company. Spend your money with a company that has better morals and better customer service.
This report was posted on Ripoff Report on 01/17/2014 12:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Florida-Herps/Florida/Florida-Herps-Sick-Reptiles-and-Dishonest-People-Florida-1116353. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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