- Report: #756000
Report - Rebuttal - Arbitrate
Complaint Review: Florida Kid Care
Florida Kid CareMiami, Florida United States of America
Florida Kid Care Healthy Kids c/s reps not helpful, was misinformed and lied to by supervisors Miami, Florida
I was surpirsed since I pay every month in advance. Contacted Kid Care and was told "someone made a mistake", they sisnt know who, what, when, where or why but said they would credit me one months premium. BUT I needed to get my sons medication. They said they needed to get approval from their corporate office to send urgent enrollment info over to AmeriGroup. There was no one I could speak to, no one I could e-mail. I couldn only keep calling back to confirm with customer service. I was told 3 times that they faxed over the info to the enrollment dept at AmeriGroup but AmeriGroup hadnt received it. I even went as far as to conference both c/s depts on the line.
Two days, over 5 hours on the phone and a child who is still sick and in pain later, I was finally told by AmeriGroup that they recevied the necessary paparwork and I will (hopefully) be able to get my sons Rx in a few hours.
Everyone I spoke to from c/s to "senior" c/s reps, to supervisors seemed like they just told me what I wanted to hear to get me off the phone. Who knows how many times they make a person "inelligible" for a montha nd pocket the premium. Had my son not gotten sick, I wouldve never known he was not covered, although I made my payment.
This report was posted on Ripoff Report on 07/21/2011 08:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/Florida-Kid-Care/Miami-Florida-/Florida-Kid-Care-Healthy-Kids-cs-reps-not-helpful-was-misinformed-and-lied-to-by-supervi-756000. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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