- Report: #824695
Report - Rebuttal - Arbitrate
Complaint Review: Florida Men's Clinic, Dr. Kevin Hornsby, Florida Mens Medical Clinic commitment to patient satisfaction money back guarantee erectile dysfunction help, regardless of age or medical history
Florida Men's Clinic, Dr. Kevin Hornsby, Florida Mens Medical Clinic commitment to patient satisfaction money back guarantee erectile dysfunction help, regardless of age or medical history101 NE 3rd Ave - Fort Lauderdale, FL 33301 Internet United States of America
Florida Mens Clinic Verified REVIEW: Florida Men's Medical Clinic commitment to total patient satisfaction erectile dysfunction, regardless of age or medical history, Florida Mens Clinic unparalleled guarantee: "If you don't respond to our medication right in our office on the first visit, there is no charge!" Jacksonville, Fort Lauderdale Florida
*UPDATE: Florida Men's Medical Clinic pledges their commitment to Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Florida Men's Medical Clinic Ripoff Report Verified as a safe business service.
*Consumer Comment: DEVICE
EDitors UPDATE: Positive rating and recognition has been given to Florida Men's Medical Clinic for its commitment to excellence in customer service.
Ripoff Reports discussions with Florida Men's Medical Clinic have uncovered an ongoing commitment by the company to total patient satisfaction. This means that patients can expect that the clinic will work towards finding a mutually satisfactory resolution to any complaints or concerns. Florida Men's Medical Clinic listens carefully to patient concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
..The information provided in this report is based on comments made by Joe Tabback and Dan Kristoff during an on-site inspection held by a third party verification company with no biases toward Florida or Georgia Mens Medical Clinic. .
Florida Men's Medical Clinic's Medical Director Dr. Kevin Hornsby, MD, has informed us that his personal philosophy is that his patients are a precious resource. As the author of the book A Doctor's Guide To Erectile Dysfunction, Dr. Hornsby feels it is critical to listen to his patients and respond properly. By always putting his patients first, Dr. Hornsby maintains his clinics as a successful enterprise both now and for many years to come.
Another top executive of the company told us that Dr. Hornsby's personal business philosophy is based on the premise that "strives to add value in its services as they understand that a successful business model is based on value-added services, and patient care. Florida Men's Medical Clinic's mission statement says it all: "Our goal is to provide our patients the best quality, value and professional excellence in the industry." Some of the other things Ripoff Report learned in the course of its investigation: Typical patient feedback reads: Florida Men's Medical Clinic did for me what no other doctor or medication could. They were always private, professional and courteous, but most important of all, as an eighty-seven year old man they gave me my sex life back. They most definitely deliver on their guarantee."
At the Florida Mens Clinic they state that they take great care of patients by explaining to each patient what procedure they are about to go through step by step through vitals, to seeing the doctor, all the way through discharging the patient. One common theme with all new patients is a sense of nervousness about coming to the Mens Clinic. They indicated that at first a large part of the assessment is done by being a good listener and understanding where the patient is in life with regard to the issues at hand. The staff works to comfort the new patients with explanations as to the commonality of the patients problems with current and past patients and how the Mens Clinic helps them with their issues. However, at the very beginning of the assessment process they make sure that the potential patient does not have any issues that automatically would eliminate them as patients, such as taking nitrates for heart conditions etc. The doctor examines every patient to make sure they are healthy enough to use their treatments. If not they simply explain to the patient that unfortunately they cannot help them and advise them of their options, or refer them to another doctor if needed.
The clinics selective treatment plans are based off of all the data they collect during the initial patient visit. They start with basic vitals, doctor physical, H&P questionnaire, and ultrasound. From this data they choose a dose of Vasodilators to be tested on the patient in office. The clinic uses the results of that test to choose a final dose for the patients. Generally, there are just two treatment plans for most of their patients. 1. The first option is to take medications orally and second option is the applicator. The clinic indicated that the majority of the patients are there because Viagra or Cialas have not worked, or the side effects were unacceptable. Therefore, the vast majority of the patients will be prescribed medications via the applicator (self-injections). The process involves working with the patient through an analysis to determine the proper custom blend for each patient. The clinic believes that ultimate goal was for their patients to no longer need the medication. As soon as it is determined that the applicator is the best option for the patient a trial dose is blended and applied right there in the exam room. At this point the patient should see the positive results of the application. If not another trial dose is blended.
The education process begins as soon as the patient enters the exam room. The doctor patiently, but directly, addresses the full spectrum of treatment and as previously mentioned, gleans valuable medical history from the patient. Full disclosure of family and personal medical history is essential to getting the proper medication to the patient. At the same time, it is important to reassure the patient that the procedures and the medications are time and trial tested with thousands of satisfied and very happy customers. During the initial doctor visit the patient is trained on the method of use and outcome of the medicine on multiple occasions, first by the doctor, then again by the discharge planner, and finally with hands on more in-depth training by a medical technician. According to the clinic, Communication is key. We do our utmost to explain in full detail all that is involved so that the patient is confident and positive as we approach treatment.
If a patient were to come to the clinic with a concern that they were unable to address, they would refer him to another source. If the patient were asking about a service they provided that the doctor did not think he was healthy enough for or right for, they would explain the reasons why he cannot receive this treatment and give him his other options.
In the event that trial doses are just not having the desired effect, the patient is asked to come back to the office for some additional training with the applicator. This is not common, but it does occur according to the clinic. Essentially the patient gets the instructional side of the treatment again. At no time does the patient that comes back for this kind of help ever gets charged extra. In fact, if the trial doses do not work, then new trial doses are blended. If the blends at first were to appear to be working and then are not productive, a new blend is ordered at no additional cost. Finally, Joe explained that each patient is given a 24 hour 7 days a week emergency phone number to call if there are any issues that arise after hours. Additionally, each patient is provided with an emergency packet with medicines that may be needed to counteract the blended dosages.
The clinic follows up with patients to make sure their medications are working and if they need any adjusting. Other follow ups include, after hours treatment for emergencies. During the follow up conversations with the patient it is discerned if the dosage is just right for several different variables. It is at this point that the dosage is either accepted or tweaked for the patient. This is the custom blending referred to in advertisements and in doctor patient conversations. At this point if needed a second trial dosage can be made or a prescription can be written for a 30 day supply. This is a patient driven decision and the clinic stated, We are very accommodating with regard to second or third trial dosages if needed.
If the clinic has a patient complaint, they first have the office manager speak with the patient in order to find out what exactly is the issue. Then we try to make the patient happy. If they are unable to resolve the issue, they would then forward it to their corporate office for further action. The managers at the corporate office would review the chart and call the patient directly. If the customer is not excluded for health reasons, there really is not a reason that the patient should not have a positive experience. Consequently, they address all complaints immediately. In most cases problems are resolved quickly and at no additional charge to a customer. If a customer is not satisfied that patient will not incur any additional costs as they go through the resolution process. If this means that the customer will get free doses or multiple adjustments to doses, so be it, according to the clinic and We go to extremes to insure customer satisfaction. However, they state that once in a while they will get the odd patient that cannot be made happy no matter what you do for them. In these odd cases the patient is referred to Eric Ellis and he makes the final decisions as to the case. It always works out in favor of the patient the clinic states. Finally, it was indicated that the clinic is open for a number of hours each day for visitation by current patients that may be having issues of any kind. The clinic is open from 8am to 10am and after 3pm to see patients that are experiencing problems with the medications or any other issues. The clinic stated that most, if not all, issues are resolved during their normal business hours. With regard to a time for resolution, it really is a matter of coming back into the clinic and getting an adjusted dosage if that is the problem.
Florida and Georgia Mens clinic states that they really have not changed the way they approach customer complaints because they have always treated them with the utmost importance. At the first sign of an unhappy customer they do everything they can do for the customer to ensure satisfaction. The entire staff is customer oriented and the one and only objective is customer satisfaction.
The Mens Clinic states that the Corporate Advocacy Business Remediation and Customer Satisfaction Program is a great opportunity for them to be able to help their patients with their unresolved problems. It allows them to hear the issues if they were not brought to their attention. They state that they appreciate the change to learn and grow with Ripoff Report, and to help prove their great reputation with patients.
Florida Men's Medical Clinic also takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this: "Florida Men's Medical Clinic provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. Dr. Hornsby is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and patients." Rip-off Report was pleased to learn that Dr. Hornsby's past and current approach to business is focused on its pledge to total commitment towards patient and employee satisfaction.
Florida Men's Medical Clinic recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation, Florida Men's Medical Clinic has made organizational changes allowing its patients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our investigation, which included discussions with Dr. Hornsby and staff, Ripoff Report is convinced that Florida Men's Medical Clinic is committed to quality delivery of services resulting in total patient satisfaction.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
SPECIAL NOTE ABOUT THE ONE REPORT THAT WAS FILED ABOUT FLORIDA MEN'S MEDICAL CLINIC:
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer ..
Check out their website.
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
===================== Florida Men's Clinic, LLC Dr. Kevin Hornsby THE COLD, HARD, TRUTH!! Internet
I was looking for an alternative to the typical erectile dysfunction treatments and the radio commercials for Dr. Kevin Hornsby sounded like just the solution I needed. I scheduled an appointment with Mark who explained that there were 2 medication options; injectable or subligual (under the tongue). The end result was nothing but a ripoff, not to mention extreme disappointment.
My 12 noon appointment took over 2 hours. After waiting in an exam room for at least 20 minutes, a techinician came in to take a brief medical history, then he said the doctor would be in shortly. After at least another 20 minutes Dr Hornsby came in. He was very upbeat and extremely cordial.
Dr Hornsby did a cursory examination and went right into the sales pitch about his "special" formulas. I told him I did not want the injectable medication however he urged me to try it during this visit just to see the results. He promised I would feel no pain, just a slight thump.
The trial does was administered by yet another person after waiting 20 more minutes, and it happened to have been very painful. I was left with a result that lasted, uncomfortably, for over 4 hours and was quite bruised.
After at least another 30 minutes, a discharge planner (the same Mark that mnade my appointment) came in to discuss my bill and my order for medication. It was at that time that I was told the exorbitant prices and decided not to proceed.
Mark continued to do a sell job on me and I decided to buy only 2 of the sublingual version of the medication after Mark explained that it was similar to the breath strips and they can be cut in half or thirds. Mark even mentioned that he cuts his becuase they're so powerful.
Mark further sold me by saying that at $25 per dose, if I cut them in half, it comes out to only $12.50 per dose. I proceeded with the order for 2 doses which came out to $89 after they added the express shipping charge of $39 which promised to get me the medication by the weekend.
The weekend came and went and no medication came. I called the following Tuesday and wouldn't you know....they forgot to place my order. To placate me they agreed to send the order to me overnight and I received it today.
When I opened the package the first thing I noticed was that the medication was not in strips ut rather was in tablet form. I immediately called the office and Mark wouldn't get on the phone so I spoke to another technician, Steven, who said he could help me. He explained that the medication cannot be cut in half and that things had changed in the time since Mark and I spoke.
I also looked up the name of the medication on the package and it was not some "special" formula but was instead simply a variation of Levitra. When I asked Steven about this he said that only the injectable medication is a "special" formula, not the oral version.
So in the end, I spent $199 for the consultation, plus $89 to get 2 tablets of Levitra when I could have gotten 30 of the same thing for about $120 from my pharmacy.
These people are running a racket and should either be shut down, or should be forced to be truthful to people like me who came in fully expecting the help I need.
This report was posted on Ripoff Report on 01/18/2012 02:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/Florida-Mens-Clinic-Dr-Kevin-Hornsby-Florida-Mens-Medical-Clinic-commitment-to-patient-satisfaction-money-back-guarantee-erectile-dysfunction-help-regardless-of-age-or-medical-history/internet/Florida-Mens-Clinic-Verified-REVIEW-Florida-Mens-Medical-Clinic-commitment-to-total-pati-824695. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
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