When I got my first phone call the first thing the man said to me was that I would be getting "free plane tickets" to ANYWHERE I WANTED. As opposed to "anywhere in Florida," which is what they CLAIM they offered in the first place. I thought I could use this because my family isn't very well-off and I need to make some college visits soon. Long story short, I was very distracted and stupidly gave the guy my account number and routing number since he said I would be receiving a package in the mail and had the ability to cancel the membership whenever I wished. Never had they mentioned two other programs I was signing up for at the same time.
A few weeks later, I checked my bank account online and noticed $149 gone. Sure enough, it was this program, "Florida Passports," that took the money and nicely provided a phone number on the check. I called the number. I noticed that they give the choices, "press 1 if you want to cancel your membership, press 2 if you want to hear our address" pretty quickly, then pause for a little bit (enough to make any impatient person hang up) and finally give the choice to "press pound if you want to talk to a customer service rep."
The woman I spoke to was very nice. I told her I had never received any package in the mail and how was I supposed to cancel the membership before they had billed me? She said she would re-ship the package and suspend my account for thirty days, and I took "suspend" to mean that they would not bill me.
Unfortunately, today I checked my account again and found $59.95 gone. I knew what had happened since I read reports on this site about Florida Passport. So I called the same number AGAIN and this time was put on hold for about 15 minutes. The guy said that the $59.95 wasn't from them, it was from one of the OTHER TWO programs that I had signed up for AT THE FIRST PHONE CALL! He said he would put me on the "Refund Pending Log" and that it would take 5-7 business days to get the $149 back.
The Agents Travel Network guy was rude and mean and said that I would be put on a "Refund Pending Log" in order to receive my refund, in 5-7 business days (sound familiar?).
I have yet to receive any refunds, hopefully it is because it has not been long enough. I've already been to my bank and I don't have anything to do as of now but wait.
Hoffman Estates, Illinois