- Report: #135137
Report - Rebuttal - Arbitrate
Complaint Review: Florida Passport, Agents Travel Network
Florida Passport, Agents Travel Network6822 22nd Ave N, PMB-432 St. Petersburg, Florida U.S.A.
Florida Passport, Agents Travel Network Ripoff Fraud Charged my account St. Petersburg Florida
*Author of original report: Refund they'll probably hang up on you many times. But don't give up!
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A few weeks later, I checked my bank account online and noticed $149 gone. Sure enough, it was this program, "Florida Passports," that took the money and nicely provided a phone number on the check. I called the number. I noticed that they give the choices, "press 1 if you want to cancel your membership, press 2 if you want to hear our address" pretty quickly, then pause for a little bit (enough to make any impatient person hang up) and finally give the choice to "press pound if you want to talk to a customer service rep."
The woman I spoke to was very nice. I told her I had never received any package in the mail and how was I supposed to cancel the membership before they had billed me? She said she would re-ship the package and suspend my account for thirty days, and I took "suspend" to mean that they would not bill me.
Unfortunately, today I checked my account again and found $59.95 gone. I knew what had happened since I read reports on this site about Florida Passport. So I called the same number AGAIN and this time was put on hold for about 15 minutes. The guy said that the $59.95 wasn't from them, it was from one of the OTHER TWO programs that I had signed up for AT THE FIRST PHONE CALL! He said he would put me on the "Refund Pending Log" and that it would take 5-7 business days to get the $149 back.
The Agents Travel Network guy was rude and mean and said that I would be put on a "Refund Pending Log" in order to receive my refund, in 5-7 business days (sound familiar?).
I have yet to receive any refunds, hopefully it is because it has not been long enough. I've already been to my bank and I don't have anything to do as of now but wait.
Hoffman Estates, Illinois
This report was posted on Ripoff Report on 03/15/2005 05:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/Florida-Passport-Agents-Travel-Network/St-Petersburg-Florida-33710/Florida-Passport-Agents-Travel-Network-Ripoff-Fraud-Charged-my-account-St-Petersburg-Flo-135137. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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