- Report: #848506
Report - Rebuttal - Arbitrate
Complaint Review: Florida Shuttle Transportation
Florida Shuttle TransportationInternet, Florida United States of America
Florida Shuttle Transportation Shuttle 90 minutes late and impossible reach a dispatcher Internet, Florida
*REBUTTAL Owner of company: We apologize for any inconvenience
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I called the afternoon before my scheduled departure--Sat., 2/25/2012 at noon--from Ft. Lauderdale airport to Orlando airport. I was told that I would be called 15 minutes before the van was to arrive. I got to the scheduled pick-up place early, never received a confirmation call--and waited and waited, with repeated attempts to call the company, for the van to arrive. There was one other passenger, and we had difficulty communicating because she spoke only Spanish, but she was clearly agitated, as was I. I was unable to reach a dispatcher, though I tried repeatedly to call.
Finally, the other passenger was able (I don't know how) to learn that the van was arriving from Miami. It came--at 1:30. The driver said he had recently been hired and had been instructed to start his trip from Miami. I want to state that the driver was fine, and he got us to Orlando in the expected 3-1/2 hours. Luckily, I did not have a plane to catch--had I, I would have missed it.
Since this event, I have called the company several times and have received no response--no apology. Apparently, they feel no obligation to meet their schedule or to be cordial to their customers.
This report was posted on Ripoff Report on 03/04/2012 10:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/Florida-Shuttle-Transportation/Internet-Florida-/Florida-Shuttle-Transportation-Shuttle-90-minutes-late-and-impossible-reach-a-dispatcher-848506. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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