- Report: #595663
Report - Rebuttal - Arbitrate
Complaint Review: Florida Sport And Recreation Network
Florida Sport And Recreation Network644 S Atlantic Ave. Ormond Beach, Florida United States of America
Florida Sport And Recreation Network Lied to and deceived out of more than $4000 Ormond Beach, Florida
*Consumer Comment: We were duped by the same company
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First, beware of the sales tactic that they use in their sales presentation to go from a starting price of $8000 down to $4000. Also beware of the 3-day cancellation policy that they give you, even though your account cannot be activated until 10 days later.
For about $4300, here was what was promised to us:
1. 50% off restaurants, a program that I was told also applies to Canadian restaurants (we are from Canada). It's a lie. The program does not apply to Canada.
2. A stay at the Sheraton in Toronto on a particular day in August 2009 was going to cost us $36/night. When our account was finally activated, we couldn't find any Sheraton for less than $100/night. We called and were told that not all hotels get the 40% discount promised in the sales presentation. Another lie. (By the way, going through priceline and other online hotel sites will get you a better price than FSRN.)
3. $125/week car rentals in Orlando. After our account was activated, we were told that car rentals in Orlando was more than $350/week. Another lie.
I called FSRN's office in Florida. The Customer Relations lady admitted that I was given the wrong information, but afterwards, refused to return any of my phone calls. Calls into Justin Daily, the manager, was also unreturned.
Finally, I got someone named Daniel Summers from the head office in Georgia. I requested a refund. He agreed that I had a valid grievance and promised me a resolution to the matter. After saying he will get back to me "in a few days", I never heard back from him and tried to re-establish communication after three additional weeks. I tried to contact him by e-mail and phone, but without luck. He simply ignored me. Again, another lie.
I tried settling the issue through American Express to no avail as I was told that since I signed a contract, I had to resolve my disupte with the vendor.
I am now in the process of starting a civil suit against FSRN and also contacting the approriate consumer protection agencies in Florida.
This report was posted on Ripoff Report on 04/22/2010 09:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/Florida-Sport-And-Recreation-Network/Ormond-Beach-Florida-32176/Florida-Sport-And-Recreation-Network-Lied-to-and-deceived-out-of-more-than-4000-Ormond-B-595663. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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