• Report: #521308

Complaint Review: Florida Sports And Recreation Network

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  • Submitted: Sun, November 08, 2009
  • Updated: Tue, November 10, 2009

  • Reported By: allen jaenke — portland Oregon Virgin Islands (US)
Florida Sports And Recreation Network
2665 n. atlantic ave #312 daytona beach, Florida United States of America

Florida Sports And Recreation Network will not keep written guarantee daytona beach, Florida

*UPDATE Employee: Re: member complaint

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I paid $4,000 for nothing.  I found cheaper air fares and hotel rates on line. I called to get the promised "better deal" and was told they could not better it. But that I should book with them at a higher price and wait for a check.  This happened two times.  Well I would like to know why I paid them, and a yearly fee in the first place. I have tried many times to talk to someone in charge. I was told they would call me, the phone would ring and they would hang up.  This company is not honest. DO not waste your money.

This report was posted on Ripoff Report on 11/08/2009 06:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Florida-Sports-And-Recreation-Network/daytona-beach-Florida-32118/Florida-Sports-And-Recreation-Network-will-not-keep-written-guarantee-daytona-beach-Flor-521308. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Re: member complaint

AUTHOR: Director of Member Services-FSRN - (USA)

I'm a little confused on what written guarantee Florida Sport and Recreation is not able to honor? This member claims our organization isn't honest and I'd like to know why. According to our internal records, the last time this member attempted to contact our company dates back to 2/29/2008. Why did you wait so long to voice your concern? Why have you not brought any dissatisfaction to our attention up until now...Almost two years after the fact? We cannot help members out who don't attempt to get help in the first place.

With regards to Airfare, Florida Sport and Recreation offers the lowest priced airfare at time of booking. We also Price Match Guarantee ("PMG") any lower rate found elsewhere (excluding consolidator fares) and explain said guarantee to each member prior to signing any paperwork. I find it puzzling this member purchased the membership on 1/3/2008 and is now bringing this to our attention and not directly. Once again if you had a legitimate concern or problem, there are much better ways of going about resolving issues. Needless to say we're here to help. Please feel free to contact our office at your convenience to discuss any concerns you may have with your purchase of the Florida Sport and Recreation membership.

Our main office number in Ormond Beach, Fl may be reached by calling (386) 672-6009. Our travel fulfillment hotline may be reached at (800) 309-0572.

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