• Report: #1159836

Complaint Review: Florida Water Analysis Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Florida Water Analysis based in Winter Haven, FL. Florida Water Analysis works to provide better water for people in their homes, offices, restaurants, and industrial facilities in Florida. Florida Water Analysis offers a complete line of water softeners, water filtration systems, commercial and home water treatment solutions, well solutions, city water solutions, drinking water systems, whole-house filtration systems, and water conditioning systems. From the simplest filters to the most complex whole-house purifiers, we have all of the air and water solutions that you need.

  • Submitted: Sun, July 06, 2014
  • Updated: Tue, September 20, 2016

  • Reported By: sailorsouth — Boca Raton Florida
Florida Water Analysis Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Florida Water Analysis based in Winter Haven, FL. Florida Water Analysis works to provide better water for people in their homes, offices, restaurants, and industrial facilities in Florida. Florida Water Analysis offers a complete line of water softeners, water filtration systems, commercial and home water treatment solutions, well solutions, city water solutions, drinking water systems, whole-h
119 AVENUE D S.E. WINTER HAVEN, Florida USA

Florida Water Analysis Verified TRUSTED Business REVIEW: Florida Water Analysis is dedicated to total customer satisfaction. We offer the highest quality equipment to efficiently treat your water. We stand behind our work.
*UPDATE: Florida Water Analysis pledges commitment to Ripoff Report Corporate Advocacy, Business Remediation & Customer Satisfaction Program. A program that benefits consumers, ensuring complete satisfaction, confidence when doing business with a member business. Florida Water Analysis recognized by Ripoff Report Verified™ as a safe business service.

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EDitor's UPDATE: Positive rating and recognition has been given to Florida Water Analysis for its full commitment to quality customer service.

Ripoff Report's discussions with Florida Water Analysis have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Florida Water Analysis listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Florida Water Analysis’ owner, Geno Yauchler, has informed us that his personal philosophy is that his clients come first. [continued below]....
..... As a successful water treatment company, Florida Water Analysis employees strive for top notch customer service. This includes same day or next day service, and even weekends and nights when necessary.

One of the things Ripoff Report learned in its review is that almost all customers are satisfied with Florida Water Analysis and its employees. They are a very well organized bunch or water treatment people, and aim for perfection.

Florida Water Analysis is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Geno Yauchler during an onsite inspection held by a third party verification company with no biases towards Florida Water Analysis.

Florida Water Analysis is a water testing service that offers free water testing for homes, offices, restaurants, and industrial facilities in Florida. In addition to testing they offer their clients water softeners, water filtration systems, treatment solutions, and several other solutions to provide their clients with the most high quality water service. Gino Yauchler stated the following about his company, "our basic business model is to purify, soften, and condition water for customers who want better water in their home."

Leads for Florida Water Analysis are obtained through mailing potential customers to see if they would be interested in free water testing. If the potential client is interested they can fill out a form provided in the mail out and Florida Water Analysis will reach out to them to begin their professional relationship. Mr. Yauchler went on to describe one of the many services they offer their clients, "when somebody decides they want healthier water then we install the equipment. A year from then we will come back, and a year after that we come back for as long as they own the equipment." He additionally stated, "even if they no longer live in that home we will still come to that piece of equipment and continue to service it." The products that Florida Water Analysis offers its clients have a lifetime warranty.



CUSTOMER CARE & COMPLAINT RESOLUTION – FLORIDA WATER ANALYSIS

During the onsite interview Mr. Yauchler was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Yauchler expressed that they very rarely experience complaints with their products, but he did give an example of a customer who purchased a no salt water conditioner and they thought they had purchased a water softener. In order to remedy situations like this, "we have on many occasions replaced it at no charge to that customer and put in system in place of what they had."

When asked to comment on complaints posted on Ripoff Report's website Mr. Yauchler addressed one of the complaints that was from a past employee that was only with their company for a month and a half. Mr. Yauchler expressed the following, "she came from some other water company and came here. I guess she left there for some reason, came here, and didn’t find what she was looking for. [She] then demanded that she get all of her commissions that day. A lot of these customers we didn’t get funded on right [away] so you got to have funding to pay the sales person...she wanted all her money up front and because she didn’t get everything she wanted instantly she did the report on rip off report posing as a customer." In order to further assure future and current clients Mr. Yauchler has been in the water testing business since 1990. He additionally stated, "we’ve always been on the customers side. We have always made an effort to make sure that if a customer is not happy we send a service technician out to make it right. That’s why we have an A plus rating with the Better Business Bureau and other organizations as well.”

Florida Water Analysis is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "I love my company. I love the people who work for me. And I will do whatever I have to do to protect my company’s reputation, and if that means paying an extortion fee well that’s what I’ll do."



STATEMENTS FROM FLORIDA WATER ANALYSIS – GENO YAUCHLER

" We are one of the largest independently owned water treatment companies in Florida. This allows us the mobility to change our equipment for each individual need of each customer. Not all water impurities were created equal, and neither is the treatment for each of these problems. From Lead and Arsenic, Harness and Chlorine, to Iron or Rust, Sulfur, Tannic Acid and toxic chemicals, Florida Water Analysis offers the full package for removal. Tell us how far you want to go to fix your water, and we can make it happen."

We are a very flexible company. We will do a full ANALYSIS of your water, and tell you what your options are. Contact us for a no obligation quote, and feel free to check us out online. Have Questions? Call us at 888-959-2837

Florida Water Analysis's team are experts in their craft. They come with a combined knowledge base of over 100 years experience. Florida Water Analysis takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Florida Water Analysis provides for it's employees as well. They offer benefits including health care supplementation, matching investment opportunities, and vacation pay to make sure we are happy to serve you. " Ripoff Report was pleased to learn that Florida Water Analysis's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM FLORIDA WATER ANALYSIS

Florida Water Analysis recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Florida Water Analysis has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Geno Yauchler, the owner, Ripoff Report is convinced that Florida Water Analysis is committed to quality delivery of services resulting in total client satisfaction.





How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Florida Water Analysis meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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FLORIDA WATER ANALYSIS WINTER HAVEN Florida

ABOUT THE RIPOFF REPORT BELOW:


Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.


STATEMENT FROM FLORIDA WATER ANALYSIS:


I am not sure exactly who this customer is, and I have no way to verify if it was a true complaint or not, but it is all customer's right to cancel any purchase in their home within 3 days if it is over $25. It is a rare thing for a customer to cancel a sale from our company. We do everything we can to make the sale process as painless as possible. And there is such a need for what we do! We have thousands of satisfied customers in Florida and even some outside the state. However, if there is a situation where one of our representatives is over the line, I would appreciate a direct call to us to report it so we can rectify it efficiently. There is no excuse for a sales person to pressure a prospect based on false pretenses. That being said, if we can save installation costs by doing installations while we are in the area of a new customer, we often waive the installation fee because of the savings of time.


NOW TO THE ORIGINAL REPORT THAT WAS FILED


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I had a (Free Water Test) conducted at our home I was scared into buying I was unaware these were scare tactics used on me and my wife till I read up on this (Free Water Test) Sceme on Florida Attorney General Website. I am glad I cancelled before installation! I will never get involed with this company again. Beware High Pressure Sales! Had To Buy Right Then.


Click Here to read other Ripoff Reports on Florida Water Analysis Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Florida Water Analysis based in Winter Haven, FL. Florida Water Analysis works to provide better water for people in their homes, offices, restaurants, and industrial facilities in Florida. Florida Water Analysis offers a complete line of water softeners, water filtration systems, commercial and home water treatment solutions, well solutions, city water solutions, drinking water systems, whole-h

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Updates & Rebuttals

#1 REBUTTAL Owner of company

The reality of our company

AUTHOR: Geno Yauchler - (USA)

Your post doesn't say who it was that came to your home, but I will admit we had a very high pressure sales rep who is no longer working here, and has a life time ban. Yes, he closed more sales than anyone else in the company, but at a price. This person has gone back to the company he was working for and that company has an F rating with the BBB. We still have an A rating, but the rip off reports are definately not helpful. I take my companies reputation very seriously, and I am very glad we decided to let this high pressure sales rep go. It is bad business to pressure people, and I don't believe in scare tactics. That being said, we do offer same day installation, and in many cases we install several systems in one day in a specific area to help keep the costs low. 

As you can imagine it costs a lot of $ to operate trucks and employees, and if we can cut down on fuel costs, where and tear, and time spent driving from one area to another, there is legitimate savings. We pass those savings on to you the consumer by offering free installation while in your area. Normal installation can be from $75-$300 for various equipment, so many folks decide to have the equipment installed when we can save them the most. Can you call us back later? Absolutely. But it does save us money on the raw cost of doing business when you do it at the same time your neighbor does. 

Anyway, if you ever would like to have a free water test, feel free to contact us at 888-959-2837. Thanks for taking the time to read our side of things. We look forward to serving you, and if you are reading this and have a problem with our company, please feel free to call us and ask for the owner. I am here for the long haul, and I am here for you. 

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#2 REBUTTAL Owner of company

Our side... The real story

AUTHOR: Geno Yauchler - ()

To the author of the complaint (I don't know who made this complaint)

We provide free water tests to all that are interested. The only way someone is contacted by phone through our direct mail marketing is if that party writes their phone number on the card and mails it back to us. Sounds like this is what happened. We were invited to your home by you.

We are in the water treatment business, which means we fix water for a living. All city tap water has impurities in it. This is a well known fact. If you do more research than the attourney general's opinion (it is an opinion, not at all factual), you will find all kinds of reasons why it makes sense to purify and treat your water beyond what the city has done for you. Keep this in mind, it is the obligation of each utility to meet the minimum standards set by the EPA (Environmental Protection Agency). However, there is nothing protecting you from long term exposure to chemicals that are not monitored at all, nor is there anything preventing you from being exposed to chemicals that are under the legal limits.

If you are on city water, for example, you will be exposed to chlorine or chloramines (amonia and chlorine mix) if you have no filtration. When you add these oxidizers to water, you will also most likely get byproducts such as haloacedic acids, trihalomethanes, chlorates, and others that are listed in the 2013 water quality report for Boca Raton: http://www.ci.boca-raton.fl.us/util/pdf/Boca_13_WQRfinal_FINALWEB%20(2).pdf also helpful is to do a search on google for water issues Boca Raton. You will find some interesting things about this city and its water. 

The long term exposure to these and many more chemicals have been shown to increase risk for all types of ailments. While nobody can predict the future, each individual must decide what their tolerance is for risk. Should you decide to drink tap water or bottled water, understanding these risks is a helpful way to decide what you really want to do. I always like to get second and even third and forth opinions, as well as check studies and make sure that what I believe is based on the best knowledge available to me. The information is out there. There ARE impurities in our water. That is why I started this company. And believe it or not, we actually have to mark up product from wholesale to retail in order to even break even, forget about profits.

If you buy a system from sams club, what are you getting? First and foremost, you are buying all of the responsability. At most a 3 year warranty (which must go to the manufacturer, not the store where you bought it from because sams isn't a water conditioning company. I doubt you will get any useful information about water purification from any employee there. They are just a wholesaler), you must install it yourself, service it yourself, and take responsability if you install it incorrectly and have damage from a leak. How about the time it takes to install it? Pick it up from the store or shipping costs? What about the tools you need for installation and the parts that are needed to hook it up? Are they not part of the cost of the system? If you do all of the work yourself, of coarse you save money.

If you don't care about full service, about quality, if you have the time to do everything, and you have the knowledge, good for you. You are not our ideal customer. We serve the people who do care about all of the things we offer and cannot do it themselves. We offer a lifetime warranty, and Free annual check ups for as long as you own the equipment. We also give a free move if you decide to relocate.  we have Liability Insurance. We make sure the system is working correctly before it is installed in your home at our warehouse (each system is pre-tested in Winter Haven FL for quality and leaks). Our Customer service is excellent. The list goes on and on. These things cost money. And contrary to common belief, people who do full service must get paid! Otherwise we cannot keep coming back and honor lifetime warranties.  

If you look at the produce section in any supermarket, you may think that they are overpriced, but they are there for the taking. You could grow them yourself, sow, plant, water, fertilize, harvest, store all of the different products, but it is much easier to just go to the store and buy them. Even easier yet is to have someone go buy the groceries, study nutrition and make sure the food you are getting is of the best quality, guaranteed to be fresh. You can also have that person put all of your groceries away for you, and even make your bed and clean your home. Mow your yard. Etc. That is the difference between doing it yourself and full service. It is expensive to do full service.

We have legitimate business expenses, just like any other business. We employ 12 full time employees and have 11 sub contrated water testing techs. We have a mortgage for our building, truck payments, workmans comp, liabilty, auto insurances. Advertisement expenses. Accountants, Lawyers, mechanics, pest control for our building, and so many more expenses it would make your head spin. We offer to be the best deal when it comes to other full service water companies, or we will match the competitor with similar equipment plus 10% less than any written quote up to 30 days after purchase. Apples to apples. 

I tell you the reader all of these things in an effort to share what it takes to be in business, to serve the people. And unfortunately some people you will never please no matter how hard you try. But we still try. So if you should decide to use our services, I give you my word as owner of this company we will do everything we can to ensure you have the best quality water. I hope this has been helpful, and wish you well no matter what you decide to do, and what you decide to believe. Feel free to visit us on our web site www.floridawateranalysis.com. or send us an email if you wish at freewatertest@floridawateranalysis.com

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