- Report: #836632
Report - Rebuttal - Arbitrate
Complaint Review: Florist Express
Florist Express455 Boston Post Rd, Suite 6 Old Saybrook, Connecticut United States of America
Florist Express ProFlowers Overcharged, horrible customer service, no resolution, no sympathy card with arrangement for loved ones- Old Saybrook, Connecticut
*UPDATE Employee: We're sorry about your bad experience
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I arrived at the service Wednesday, Febryary 8th, and saw many beautiful arrangements near her casket, then there was a tiny cross shaped, I can't even call it a floral arrangement. It wise teeny tiny. Not at all worth the $66 I spent, let alone the $29.00 the basic would have cost. I phoned the 'customer service' only to be disconnected twice, and the representatives must have all been on their first day, because not a one of them seemed to know how to speak with a customer. Especially a bereaved one. There was absolutely no empathy. I voiced my concern over the arrangement, the size, the 9 tiny blooms, the lack of a sympathy card I completed for my siblings and cousin.
So, in the end, the only thing I was able to get was a $20 refund, so I still paid $46 for a $15 arrangement. Not happy at all. I wish I could find out who the 'local florist' was. Probably someone in their basement. I will never use this company again.
This report was posted on Ripoff Report on 02/09/2012 02:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Florist-Express/Old-Saybrook-Connecticut-06475/Florist-Express-ProFlowers-Overcharged-horrible-customer-service-no-resolution-no-sympa-836632. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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