- Report: #836632
Report - Rebuttal - Arbitrate
Complaint Review: Florist Express
Florist Express455 Boston Post Rd, Suite 6 Old Saybrook, Connecticut United States of America
Florist Express ProFlowers Overcharged, horrible customer service, no resolution, no sympathy card with arrangement for loved ones- Old Saybrook, Connecticut
*UPDATE Employee: We're sorry about your bad experience
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I arrived at the service Wednesday, Febryary 8th, and saw many beautiful arrangements near her casket, then there was a tiny cross shaped, I can't even call it a floral arrangement. It wise teeny tiny. Not at all worth the $66 I spent, let alone the $29.00 the basic would have cost. I phoned the 'customer service' only to be disconnected twice, and the representatives must have all been on their first day, because not a one of them seemed to know how to speak with a customer. Especially a bereaved one. There was absolutely no empathy. I voiced my concern over the arrangement, the size, the 9 tiny blooms, the lack of a sympathy card I completed for my siblings and cousin.
So, in the end, the only thing I was able to get was a $20 refund, so I still paid $46 for a $15 arrangement. Not happy at all. I wish I could find out who the 'local florist' was. Probably someone in their basement. I will never use this company again.
This report was posted on Ripoff Report on 02/09/2012 02:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Florist-Express/Old-Saybrook-Connecticut-06475/Florist-Express-ProFlowers-Overcharged-horrible-customer-service-no-resolution-no-sympa-836632. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.