Florist Express HORRIBLE EXPERIENCE!! Internet

I had a HORRIBLE experience with Florist Express. I ordered flowers through them the day before Valentines Day, was charged extra for them having to deliver on Valentines Day & thought I was good to go. The next day about 1 I found the flowers had not been delivered yet so I called & was transferred between 5 or 6 people before someone could find my account.. they told me they couldn't tell me the exact status but that they would be out for delivery shortly. I had them sent to my moms work. She got off at 6 but stayed until 8 pm because they flowers had not arrived yet. Finally she went home. I call that night & nobody answered (even thought it is supposed to be a 24 hour service.) I call the next morning & once again was transferred between 5 or 6 people who either couldn't find my account or could but could not help me or tell me what had gone wrong. Finally I was told I would be contacted via phone once they figured out what had happened. I was never called SO I call back that night & ask to talk to a supervisor. Conveniently for them there wasn't one available so she gave me an email address to email & said someone would get back with me asap. I wake up the next day & NOT to my surprise I had not been contacted so I call back. This time I get someone with ProFlowers who very easily pulls up my account & gives me my refund. I am later emailed back by a ProFlowers supervisor apologizing for the service I recieved & said that someone would be contacting me from Florist Express & that I would have my order replaced at no charge. OF COURSE I have yet to hear anything & its been over a week.. & I am still waiting the 3-5 business days to get my refund back. I have made it very clear to them that my family & friends NOR myself will EVER use them for orders ever again. I strongly recommend that you STAY AWAY from this company as every complaint I've seen about them has been close to if not exactly like mine.