- Report: #910384
Report - Rebuttal - Arbitrate
Complaint Review: FloristExpress.net
FloristExpress.netInternet United States of America
FloristExpress.net FRAUD FLORIST Internet
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12:30 rolls around and still no flowers so I make another phone call. They are sorry and they will contact the seller via email (they told me due to their contract they can only contact the florist via email) and let me know what's going on so for me to call back in an hour. [continued below]....
I then call the floristexpress.net back and demand to speak to a supervisor or someone in charge. The lady tells me she cant transfer me until she gets my order number. So I rambled it off to her. She then asked May I ask why you want to speak to a supervisor?> I said No. She said I cant transfer you unless you tell me. Well my patience had run thin so I went off. She put me on hold for a minute then came back. I asked who she was going to transfer me to she said she didn't know. I said you dont know who your supervisor is? she said there's more than one I'm transferring you to the one available. I said fine, what's their name? and she couldn't tell me!! I spoke to Jeff who was in Customer Services. He was very sympathetic that I ordered this 5 days ago and still have no flowers. He told me I couldnt get my refund until they contacted the florist and found out why they didnt deliver. He said he was going to call them and then call me back on the number listed. I said Youre going to call them? The people I've spoke to before said they couldnt call them due to contract so they could only communicate via email. He said I'm going to tell you that that is a lie. We can call them. WOW!! I said Jeff it's been a long day how about you just put me on hold, give them a call and then switch back over and tell me what's going on?! He agreed. A few minutes later he came back and said he was unable to get ahold of them but will keep trying and will call me back. I said I have already reported your company as fraud to my credit card. Well that seemed to change everything! He said well you didnt have to do that. We'll give you your money back as soon as we found out why the florist didnt deliver. I said it doesnt matter WHY they didnt deliver the point is I ordered it days ago and ya'll cant seem to get ahold of them!! 6am the next morning I got an email from my credit card company AND floristexpress.net of my money back. _winning._From now on when I want to order flowers I'll pick up the phone and call the local florist myself!
This report was posted on Ripoff Report on 07/11/2012 01:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/FloristExpressnet/internet/FloristExpressnet-FRAUD-FLORIST-Internet-910384. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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