• Report: #847341

Complaint Review: Flower Delivery Express (.com)

  • Submitted: Thu, March 01, 2012
  • Updated: Thu, March 01, 2012

  • Reported By: Furious in FL — Cantonment Florida United States of America
Flower Delivery Express (.com)
Commerce, Michigan United States of America

Flower Delivery Express (.com) Wesley Berry Flowers Promised Same Day Delivery but Scheduled Delivery for 2 Days Later - Will not return phone calls Commerce, Michigan

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I ordered a new baby arrangement for my niece on Tuesday after she gave birth to her first child. 

The flowerdeliveryexpress.com web site promised same day delivery, but after numerous calls and emails from me, the flowers finally arrived on Thursday - 2 days late and just before my niece and her baby were heading home from the hospital.

It turned out that the information I was being given by flowerdeliveryexpress was totally false. They said that the flowers were delivered on Wednesday and that the delivery lady had spoken directly with my niece.  The florist who eventually delivered the flowers (on Thursday) was a man, and he showed my niece the order form from the web site that had the wrong requested delivery date.

Their customer service number is a charade.  When you press "2" for help with an order, it puts you into an on-hold loop for about 10 minutes and then tells you to email if you have a problem.  I finally got through by punching "0". The rep promised to research the problem and call me right back.  She never called me back. The flowers eventually showed up, but not because of anything she did.

Also, I found the web site by googling Marietta GA Florists, so I expected them to be near Marietta, GA.  Turns out theyre located in Michigan.  They just pretend to be in whatever city youre searching for - very deceptive.


This report was posted on Ripoff Report on 03/01/2012 06:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Flower-Delivery-Express-com/Commerce-Michigan-48390/Flower-Delivery-Express-com-Wesley-Berry-Flowers-Promised-Same-Day-Delivery-but-Schedul-847341. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Flower Delivery Express (.com)

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X