- Report: #854184
Report - Rebuttal - Arbitrate
Complaint Review: Flower Delivery Express
Flower Delivery ExpressWesley Berry Florist West Bloomfield Mi Internet United States of America
Flower Delivery Express Wesley Berry Florist Promed same day delivry - took 6. Sent flowers from West Bloomfield to Suttons Bay - 5 day trip did not have florist upnorth make arrangement. Internet
When I called on the order they told me they could not talk to me as I wasn't a "customer". I asked for a manger and told "no". My husband called 3 times and told them they could talk to me. He was told we would get a $60 rebate also for our troubles and flowers shipped next day. (Flowers were shipped "2 day" but not started till the following day.)
When I called to inquire why flowers were delivered from downstate - I was told I wasn't a customer and they couldn't talk to me. My husband had to call. I said he's already done it last week. Response: "Have him do it right this time."
Three way called him on the line and was told on Tuesday that we would get a rebate ~ same person denied amount of $60. Now refering to it as a small amount. It is 2 days later - no rebate.
There has been approximately 15 phone calls ~ you get left on hold till it disconnects. It is an outrageous company.
This report was posted on Ripoff Report on 03/15/2012 07:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/Flower-Delivery-Express/internet/Flower-Delivery-Express-Wesley-Berry-Florist-Promed-same-day-delivry-took-6-Sent-flowe-854184. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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