Flower Delivery Express Wesley Berry Flowers Flowers way off from Pictures Internet

Poor/Zero Customer Service  - I ordered flowers for a funeral in San Jose, CA.  At first, I could not find the flowers  when I got to the service and called customer service right away.  It is Saturday afternoon and the rep said she could only send a message to the local florist but did  not have the contact number to give to me.  I asked to talk to her supervisor and was put on hold for 10 minutes.  I hanged up and called again and got the same answer.  I left a message with the rep and my phone number and they never called back.  I sent an email but still have not gotten any reply (Now is Sunday 11AM).

Poor Quality/ Rip off - I finally found the flower/sprays I ordered hidden between 2 large sprays.  The flowers looked nothing like the one I ordered from the website.  It was supposed to be measured 27"x42" with flowers (carnations, lilies, snaps...) densely arranged and extending to the edge.  What I got was probably a dwarf 24"x 36" with about 10 carnations and 3 lilies scattered in the center, a few snaps and the rest is green.  No wonder we could not find the arrangement until going through every single gift card.  In addition, the flowers were wilted.  And I paid $127 + $16 delivery fee for this.  It is probably worth less than $50 if you ask me.  What a rip off!  I mentioned the large arrangements next to my flowers and they cost the same, believe or not.  Next time, I will definitely order flowers locally especially for a funeral.