- Report: #362821
Report - Rebuttal - Arbitrate
Complaint Review: Fluent, Fluent USA, Fluent LLC, Fluent Agency, Fluent Inc.
Fluent, Fluent USA, Fluent LLC, Fluent Agency, Fluent Inc.1052 S Powerline Road, Deerfield Beach, Florida U.S.A.
Fluent, Fluent USA, Fluent LLC, Fluent Agency, Fluent Inc. STAY AWAY FROM FLUENT USA or FLUENT, LLC Deerfield Beach Florida
*UPDATE Employee: You can run but.....
*Consumer Comment: Greg: I believe I am entitled to a refund!!!!!!!!!!!!!!
*REBUTTAL Owner of company: I think your a liar Greg
*REBUTTAL Owner of company: Again He's Using Alot of Smoke Screen to Hide the Truth
*REBUTTAL Owner of company: Message from Greg Miller, former Partner of Fluent
*Consumer Comment: Interesting info on the "spin"
*Consumer Comment: Interesting info
*UPDATE EX-employee responds: Ex-Employee
*UPDATE EX-employee responds: Mike Miller and Greg Miller now operate GETMILLER.COM but are still con men.
*UPDATE EX-employee responds: Spin & damage control, Mike Miller is fooling nobody...
*REBUTTAL Owner of company: A response from the President
*UPDATE EX-employee responds: Fluent's new company name, address and phone No.
*UPDATE EX-employee responds: Keep up the Pressure!!!
*UPDATE EX-employee responds: Another Ex-Employee Gives Inside Truth About Fluent LLC
*UPDATE EX-employee responds: Former employee of Fluent Agency
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All of a sudden, Michael Miller, President of Fluent, LLC or Fluent USA or Fluent Agency (whatever they want to go by) telephoned me and started a sales pitch about their services. Mr. Miller then sent me information about how, with their "proprietary and patented" "customer" software/marketing format, that they would have qualified customers contacting me (leaving their contact information on my website for return contact) and at a much higher level (higher %). Basically, they guaranteed more than 10% of prospects would leave their information for me to contact in return.
What I got ever since I have been dealing with them is a FIASCO - a MESS! First, just before the internet advertising campaign was to launch I thought I could use the domain name I already had and just change things over to them however they wanted me to. I worked extremely hard at changing over a Yahoo domain name, account, and email over to them and how they wanted it. However, they then said that I had to set up a whole new domain name. I couldn't use the domain name I already had because of their "proprietary and patented" "customer" software - it just wouldn't work.
This in itself was a mess, I had to find a new domain name that would be applicable to my business. I obviously didn't want to use just any old domain name - I wanted one that would be relevant to the kind of work we do. To get a new domain name they said I should use GoDaddy.com - no problem there - they were great. I went to GoDaddy.com and found and purchased a new domain name along with email ability, etc. Actually, the GoDaddy employee I talked to couldn't understand what and why Fluent wanted me to do this - they said it particulaly didn't make sense! I could use the domain name, email, etc. that I already had - no problems at all. I questioned Fluent on this and they fluffed it off and said "GoDaddy doesn't know what we do here." That was a complete waste of time, energy and money on my part for no valid reason. Every time I questioned them on what was going on they just didn't know what they were doing - it took me hours to change emails, get a new domain name, etc.
Second, while working with them for this new website marketing campaign, I gave them the information as to my old landing page and the adwords I used. In fact, I sent them a copy of the adwords, copies of my landing page, everything.
Third, once your new campaign is up and running with their "proprietary and patented" "customers" software you won't hear from unless you scream and shout - all your really asking them are some questions about the campaign and what they think. It's their "proprietary and patented" "customers" software - they tell you all this stuff when your talking to them. They leave you hanging.
Fourth, bottom line is this: 1) I got a new landing page which doesn't work - doesn't even get the same return I got on my old landing page; 2) They never told me what was going on nor did they themselves know what they were doing; 3) They were inept at what they were doing; 4) Huge expense that I'm not getting a return for; 5) I'm going to be worse off when the 6 months is over because they own the marketing campaign and website - I can't use it (that's their whole reason for all that other stuff).
DON'T, DON'T, DON't use them! Stay far, far away. Put your money into someone else to work on your landing page.
This report was posted on Ripoff Report on 08/14/2008 09:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/Fluent-Fluent-USA-Fluent-LLC-Fluent-Agency-Fluent-Inc/Deerfield-Beach-Florida-33442/Fluent-Fluent-USA-Fluent-LLC-Fluent-Agency-Fluent-Inc-STAY-AWAY-FROM-FLUENT-USA-or-FL-362821. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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