- Report: #1085812
Report - Rebuttal - Arbitrate
Complaint Review: Foam Factory Auto Detailing
Foam Factory Auto Detailing4350 East Bristol Road Feasterville, Pennsylvania USA
Foam Factory Auto Detailing Scam Feasterville Pennsylvania
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This place is a scam. Its basically a few dudes with a car wash kit in back of an actual car wash. Everything about my service was terrible. I dropped my truck off the night before. I was without a car all day. My husband had to work at 4:30 so he dropped me off then. I get there and the man had just started working on my truck. It was there all day. I asked why they were just starting when they had all day. The response I got was there was one man working on cars that day and he was backed up. That is not my problem. I would have taken my car to work all day and dropped it off at 4. Instead I sat home all day with no car and my car was just sitting at the facility. Then I am told I can’t have my vehicle until 6pm. Keeping a car 8 hours is a bit ridiculous. People need their cars. Perhaps they should not over book. I had road paint on the sides of my truck. When I got there the truck had been washed and spray waxed and the paint was still there. The whole point of bringing my car in for a detail was to get that off. I inquired about removing the paint and the man told me he had to call the manager and ask how much that would cost. I said isn’t removing paint part of a detail? I was told not with a groupon. I was told that since I had a groupon I was not getting a full detail. After waiting some time he came back to tell me I would have to have let them know in advance that I wanted the paint removed because they don’t have the materials to get the paint off. Hello!!!!!! they are a car detailing place. That is all they do. And they don’t have the material. I told the man I tried calling and asking about the paint but when you call all you get is a recording informing you to go online and make an appointment which I did. I tried e-mailing last week about an appointment and never received a reply. At 4:30 my car was not done. I had to walk along Bristol road (which is dangerous) to Casanovas pizza to kill time.
Basically it wasn’t a detail at all. It was a wash, spray wax and carpet shampoo. I paid $49.00 for the groupon then I’m told I have to pay a $20.00 upcharge for an suv and 15% gratuity on the full price of the service. Perhaps they should pay their staff instead of forcing it on the customer. Basically I paid $95.00 for a half a$$ed wash. And I still have to take it somewhere to be actually detailed and have the road paint removed. This place is totally mismanaged and understaffed. The point of a groupon is to offer a deal so people come to the business and see the work then come back. I will never be back and I will certainly tell everyone I know not to go there.
This report was posted on Ripoff Report on 09/19/2013 12:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Foam-Factory-Auto-Detailing/Feasterville-Pennsylvania-19053/Foam-Factory-Auto-Detailing-Scam-Feasterville-Pennsylvania-1085812. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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