• Report: #1048302

Complaint Review: FocalPrice Inc

  • Submitted: Fri, May 03, 2013
  • Updated: Fri, May 03, 2013

  • Reported By: Don M — Boynton Beach Florida
FocalPrice Inc
Internet China

FocalPrice Inc Misleading Info Scezhan China Internet

*REBUTTAL Individual responds: The best buy in internet

*Consumer Comment: The best buy in internet

*Consumer Comment: I am a regular focal price customer.

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  1. Placed order for Tablet and two micro SD cards.
  2. Never received tracking info.

  3. Filed protest with PayPal.

  4. Received tracking no for only the micro SD cards.

  5. Seller never advised that tracking number was for only the micro SD cards.

  6. Requested tracking number for tablet.

  7. Seller advises that tablet was out of stock. - Why was I not advised of this earlier?

  8. I request refund for tablet.

  9. Seller agrees to refund if I drop PayPal compliant.

  10. I in good faith drop compliant.

  11. I email Seller at email address provided that I dropped compliant.

  12. Email address provided does not exist.

  13. I will upgrade this to a dispute.

  14. If a credit is not received, I will dispute this charge to my credit cars company.

  15. I will not again withdraw the dispute until I see a credit appear on my credit card statement.

  16. I recommend that you don't purchase from FocalPrice.

This report was posted on Ripoff Report on 05/03/2013 05:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/FocalPrice-Inc/internet/FocalPrice-Inc-Misleading-Info-Scezhan-ChinanbspInternet-1048302. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Individual responds

The best buy in internet

AUTHOR: Alfonso - ()

FocalPrice. I think it´s one of the best websites (www.focalprice.com) i ever see, let me explain you why.

I bought in Focalprice 5 phones (mobile phones). I received all the information like Tracking Number and the web page to make the tracking.

this is a real track number and the instruccions given by FocalPrice:

 

  • Tracking Number:RF138023485SG    Track
  • Shipped SKU:MH0460W

For more information about tracking, please Click Here

and this is the tracking:

Destination Country - Spain
28/08/2013, Delivered
28/08/2013, In the delivery process
27/08/2013, In transit
20/08/2013, Dispatch from the point of origin international office
Origin Country - Singapore
28-08-2013, Product Delivered (Country code: ES)
20-08-2013, Despatched to overseas (Country code: ES)
19-08-2013, Information Received (This is not an acknowledgment of the physical receipt of the stated Registered Article)

 

10 Days!!!!!! from Singapore to Spain.

I have to tell that the relation quality/price is the much better than other webs and this one has free shipping.

i had a problem with one phone but i contact with them and they spend 2 minutes to solve it.

One more thing you can pay with paypal. It´s easy if you dont received the product you can cancel the transaction. Great!!

Great company and the best service.

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#2 Consumer Comment

The best buy in internet

AUTHOR: Alfonso - ()

I bought in Focalprice 5 phones (mobile phones). I received all the information like Shipping code.

I have to tell that the rel. quality/price is better than other webs and this one has free shipping.

i had a problem with one phone but i contact with them and they spend 2 minutes to solve it.

One more thing you can pay with paypal. It´s easy if you dont received the product you can cancel the transaction. Great!!

Great company and the best service.

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#3 Consumer Comment

I am a regular focal price customer.

AUTHOR: john50 - ()

I have been a regular customer of focal price for almost 3 years and have bought many many items from them. PC tablets to watches, household items and jewelery . I find them to be honest and trustworthy. Their were issues with shipping taking too long but that was in the past, shipping has improved immensely in the last 2 years.  

We are a family of 5 with three teenagers and I buy all accessories from them for my kids' phones and tech needs. There are other site like focal price but I have had nothing but good experiences with them and I will not change. Bad experiences can happen anywhere and anytime but that is also true when you buy from a local business while paying a lot more than you do when buying from a business like focal price.

Just my 2 cents,

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