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  • Report: #198643

Complaint Review: Foley Custom Pools

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  • Submitted: Wed, June 28, 2006
  • Updated: Sun, April 08, 2012

  • Reported By:Allen Texas
Foley Custom Pools
8612 Preston Road, Ste. 115 Plano, Texas U.S.A.

Foley Custom Pools Deceptive pricing, bait and switch, and false pricing, poor surveying and construction Plano Texas

*Consumer Comment: Foley custom pool issues

*UPDATE Employee: Rebuttal about project

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Bob Foley at Foley Pools was our sales person. He told me the company surveyors of our backyard are top notch and would note any and all slopes of my yard without fault. I expressed concern upfront because Hobert pools (I compared 2 companies) told me the surveyors were wrong. Bob ultimately convinced me Hobert Pools was dishonest and untrustworthy and had multiple bad reports on them...and that the surveyors were correct. There were 3 areas of concern soon after construction. Bob and the construction manager, Ben Allen, told me there was nothing they could do to resolve the issue and that the 3 1/2 foot exposed wall on the backside of the pool would have to be something I'd have to live with. This was to be a part of the pool where it was even with the groung (called ground zero). This is yet to be resolved. ( I will provide a link with pictures soon )

MAJOR ISSUE #2 and the worse of it all because of the deception and lies! Ben Allen called me last week and stated he couldn't do a sink at the outdoor kitchen and that Foley's stopped doing them! I said, "it's on your plan, one is described, and there is a picture on the drawing of one". I called his manager, David, and he told me Ben shouldn't have told me that and that Ben had forgotten to plumb for the sink! He asked that I be patient with him and he would find resolve. He had Bob call me on ( 4 days later) June 27th and tell me that if I wanted a sink it would cost me an additional $1,000! He said the City of Allen won't allow them to plumb sinks to drain into the deck drains like they once did and that the new code of Allen wasn't priced into the plans. FACT: Foleys has NEVER been allowed to drain sinks into the yard and Bret McCullough (chief inspector of Allen) said it's always been code of Allen that a sink gets drained into the sewer lines like all other sinks! Bob Foley is obviously the one who can't be trusted.

ISSUE #3: The outdoor barbeque grill got delivered and it was the smallest one they make. I told Bob it was a 3rd of the size of the one in the picture we had as part of the paperwork. 3 times we had verified with Bob the size of the grill prior to signing. Now they are telling me if I want the larger grill, the one in the picture, I'd have to pay and additional $850! Lies, deception, and a cheat is how I'd describe Bob Foley. I tried reaching him at 1:45 PM June 27th and he kept hanging up on me, finally telling me later that if I said anything derogatory (I had threatened to file a report) I would live to regret it and the pool would be haulted. Now we're stuck at ground Zero....or is that 3 1/2 higher than what they call ground zero?

DO NOT employ FOLEY CUSTOM POOLS to construct your pool.

James
Allen, Texas
U.S.A.

This report was posted on Ripoff Report on 06/28/2006 12:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Foley-Custom-Pools/Plano-Texas-75024/Foley-Custom-Pools-Deceptive-pricing-bait-and-switch-and-false-pricing-poor-surveying-a-198643. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Foley custom pool issues

AUTHOR: Pete - (United States of America)

We also had a pool installed by them last year in September they are very non responsive. Keep getting blow off from foley they blamed it on there concrete company being out of town in November funny thing is it is April and we have still not heard back from them they haven't even sent anyone out to look at it

I will be filing a report as well soon. Do you know anyone that can do concrete deck repairs ,retaining wall repairs and grading to be changed due to bad elevations shot .

What are our options ?

attorney? States Attorney?

Investigating all now if u have any suggestions pls let me know I just want it fixed the way it should be.
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#2 UPDATE Employee

Rebuttal about project

AUTHOR: Ryan - (United States of America)

Issue #1

Elevations of the property were taken by our surveyor and all of the elevations were discussed with the home owner.  We talked about the good and the bad about all the different ways to handle the slope in the yard.  As a group, we decided on the best course of action based on likes and cost of the project. 

The customer did sign off on construction plans and the contract stating the scope of work to be done.  The deck was only 12" to 24" out of ground as discussed with customer to save a tree in the yard.  We even brought in two extra loads of sandy loam to help level up the area for them at no extra cost.   

Issue #2

The customer was informed about the code in question for the sinks drain line.  He chose not to do the more expensive option with the sump pump to the sewer.  Instead he decided to go with the cheaper option of installing the sink with the drain in the yard and see if we could get it passed through the city.  He was informed of the options if the city wouldn't allow the drain in the yard. Those options were to remove the sink and cover the hole with flagstone or pay and have the sewer line with sump pump installed. 

After the installation of the sink and drain line into yard the city inspector red tagged it and said he wanted it removed and ran to the sewer.  When we told the customer about the red tag the customer said we never had the conversation about the two options in case it failed.  Yes we did try to get him to do one of those two options but he refused.  So, Foley Custom Pools paid over $1200.00 to have the sewer line and the sump pump installed per code at no cost to the customer.  

Issue #3

The customer signed a contract and plan with the specifications of the appliance package of the grill/bar.  He was charged for the 36" grill and wanted to upgrade to the bigger size but didn't want to pay for it.  Pictures are used for artistic conceptions of what the project could look like and doesn't depict their actual project.  The plan he signed off on had the grill drawn at the correct size of 36".  The customer did decide to upgrade the grill to a larger size and was charged pure cost for the difference. 

As a quality swimming pool construction company, we try to be forthcoming about all aspects of the construction process.  Unfortunately, sometimes misunderstandings/issues come up during construction that have to be dealt with.  We pride ourselves in working through these types of issues honestly, fairly and with integrity.  We felt like we did that throughout their project.  Regretfully, the customer didn't  feel the same way.
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