- Report: #198643
Report - Rebuttal - Arbitrate
Complaint Review: Foley Custom Pools
Foley Custom Pools8612 Preston Road, Ste. 115 Plano, Texas U.S.A.
Foley Custom Pools Deceptive pricing, bait and switch, and false pricing, poor surveying and construction Plano Texas
*Consumer Comment: Foley custom pool issues
*UPDATE Employee: Rebuttal about project
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MAJOR ISSUE #2 and the worse of it all because of the deception and lies! Ben Allen called me last week and stated he couldn't do a sink at the outdoor kitchen and that Foley's stopped doing them! I said, "it's on your plan, one is described, and there is a picture on the drawing of one". I called his manager, David, and he told me Ben shouldn't have told me that and that Ben had forgotten to plumb for the sink! He asked that I be patient with him and he would find resolve. He had Bob call me on ( 4 days later) June 27th and tell me that if I wanted a sink it would cost me an additional $1,000! He said the City of Allen won't allow them to plumb sinks to drain into the deck drains like they once did and that the new code of Allen wasn't priced into the plans. FACT: Foleys has NEVER been allowed to drain sinks into the yard and Bret McCullough (chief inspector of Allen) said it's always been code of Allen that a sink gets drained into the sewer lines like all other sinks! Bob Foley is obviously the one who can't be trusted.
ISSUE #3: The outdoor barbeque grill got delivered and it was the smallest one they make. I told Bob it was a 3rd of the size of the one in the picture we had as part of the paperwork. 3 times we had verified with Bob the size of the grill prior to signing. Now they are telling me if I want the larger grill, the one in the picture, I'd have to pay and additional $850! Lies, deception, and a cheat is how I'd describe Bob Foley. I tried reaching him at 1:45 PM June 27th and he kept hanging up on me, finally telling me later that if I said anything derogatory (I had threatened to file a report) I would live to regret it and the pool would be haulted. Now we're stuck at ground Zero....or is that 3 1/2 higher than what they call ground zero?
DO NOT employ FOLEY CUSTOM POOLS to construct your pool.
This report was posted on Ripoff Report on 06/28/2006 12:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Foley-Custom-Pools/Plano-Texas-75024/Foley-Custom-Pools-Deceptive-pricing-bait-and-switch-and-false-pricing-poor-surveying-a-198643. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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