- Report: #372546
Report - Rebuttal - Arbitrate
Complaint Review: Forbes Limousine Service
Forbes Limousine Service33 Hamilton St East Orange, New Jersey U.S.A.
Forbes Limousine Service - Gabriel Forbes - Forbes Limousine Service will take your money and leave you stranded at an airport at midnight--the epitome of unprofessional! East Orange New Jersey
*Author of original report: Forbes Limousine Service - Gabriel Forbes
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I prepaid Forbes Limousine service fully a week in advance for a pick-up at JFK, but he left us stranded, loaded with luggage after an exhausting 6 hour flight from the West Coast--at midnight, no less! In short, he did nothing that he was contractually obligated to do.
First of all, as per the email confirmation I received from Forbes, I was supposed to receive a "courtesy call" the day of travel, confirming my pick-up but received none and had to call myself.
I was told during that conversation with Gabe Forbes that everything was set, but it almost sounded like he was surprised, ie, hadn't made arrangements, so I asked him to re-confirm asap, since I was boarding the plane shortly. Gabe said he would re-confirm with his driver and call back in five minutes. Didn't hear back, so I called again--myself--from the plane. I was told everything was fine, to call upon arrival, which I did.
Everything was not fine, however. And get this: sneaky Gabe waited about 15 minutes, until he knew we were in in flight, and sent a TEXT message, saying Forbes Limo could not pick us up. Even though he had about eight hours to make some other arrangements, even if it meant hiring a competitor to pick us up, he did nothing. Furthermore, had he been honest on that first call, I could have tried to make arrangements myself, calling a friend to pick us up, or a shuttle, etc.
The text message just said his driver couldn't make it, and he left some number to call (when I called that number I was put on hold indefinitely, and I finally got a taxi). We were exhausted after a long flight from San Francisco, especially with this added stress, and could not wait around forever. I was able to negotiate a special flat rate with the taxi driver but still had to pay an additional $87 out of pocket.
Knowing that I would reject the charges with my credit card company, Gabe did promptly refund the money he had taken from me a couple of weeks earlier. However, I told him that I expected to be made whole - ie, that he pay the difference (truth is, after the stress he caused, he should have offered to pay twice this amount). Anyway, I have two emails indicating a check was in the mail, but Gabe just played games and never sent anything. I've never dealt with a more UN-professional company.
If you want a good laugh, check out Gabe's website, where he tries to convey professionalism. What a crock of &^%$ ! Especially funny is his the "Mission" statement page, in which he talks about his "passion for going above and beyond." Yeah--above and beyond alright: Above and beyond disgraceful!!!
This report was posted on Ripoff Report on 09/13/2008 08:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/Forbes-Limousine-Service/East-Orange-New-Jersey-07017-3805/Forbes-Limousine-Service-Gabriel-Forbes-Forbes-Limousine-Service-will-take-your-mone-372546. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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