- Report: #302178
Report - Rebuttal - Arbitrate
Complaint Review: Ford Motor Company / Lamarque Ford
Ford Motor Company / Lamarque Ford3101 Williams Blvd, Kenner, LA 70065 Kenner, Louisiana U.S.A.
Ford Motor Company / Lamarque Ford 2001 Expedition - Electrical problems resulting from Ford Plant faulty windshield sealant Kenner Louisiana
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Due to these ongoing electrical issues, including the Kelsey Hayes ABS module, we are in fear of this and/or other safety features of our vehicle malfunctioning which would compromise our safety and could result in an accident but do not feel we should be responsible for the cost of the repairs. I had looked into the windshield issue after speaking with Courtney on Friday afternoon and discovered that the National Highway Traffic Safety Administration had performed two investigations, #EA 05-015 & PE 05-033 regarding this same issue. Also Special Service Message #15773 was issued by Ford and was sent to all dealerships effective April 5, 2002. This SSM stated that 1997-2002 Expeditions and 1998-2002 Navigators may exhibit unusual electrical conditions which occur after a rain or snow which may be due to a GEM/CJB water intrusion resulting from a windshield water leak. To address this the GEM and CJB modules were to be removed from the vehicle, separated and inspected for water contamination. If found in either component, they were to be replaced and the windshield was to be completely resealed. As mentioned earlier, our vehicle had been brought back to Lamarque numerous times since the release of this SSM for strange electrical issues and yet this was never mentioned to us and SSM #15773 work never performed on our vehicle. Now that the vehicle is out of the After Warranty Adjustment period of 75,000 miles and our Ford Premium Care ESP plan will not cover the repairs due to being a result of a water leak the financial burden falls upon us.
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This report was posted on Ripoff Report on 01/21/2008 06:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ford-Motor-Company-Lamarque-Ford/Kenner-Louisiana-70065/Ford-Motor-Company-Lamarque-Ford-2001-Expedition-Electrical-problems-resulting-from-Fo-302178. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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