Ford Motor Company / Sarat Ford Sarat Ford / Jeff Sarat GM, 245 Springfield St Agawam, MA. 01001 (413) 786-0430 Alan Mulally (President & CEO Ford) Lemon Law (Massachusetts) Violation and ignoring "Initial & 30 Day Demand Letters Dearborn, Michigan

I had written to your legal department on 9/14/2009 via certified mail requesting that my vehicle be replaced under the Massachusetts Lemon Law (General Laws, c. 93A).

I was never given the courtesy of a response. Accordingly the fact that The Ford Motor Company has chosen not to reply within (7) business days is a clear violation of the Consumer Protection Laws in the State of Massachusetts. 

-          Attachment #1  (Original letter)

-          Attachment #2  (Certified Mail Receipt signed by Ford / spoke with Diane Dewey mail supervisor And was told item was received a would have been sent by courier to legal within an hour of receipt)

Since I have been unable to get a response from The Ford Motor Company within (7) seven business days of 09/14/2009, I am communicating directly through you so that my documents will be sent to the Senior Officer in legal charged with the handing these type of legal issues.

-          Attachment #3  (30 Day Demand Letter This now makes this issue double damages)

-          Attachment #4  (Letter to Jeff Sarat, General Manager Sarat Ford/Lincoln Mercury)

-          Attachment #5  (Window Sticker for factory build of new vehicle)

Since writing attachment #1 I have included the following up to

date problem information:

 Since I bought this vehicle, I have had to return the vehicle to the Sarat Ford dealership an authorized Ford dealer for repairs a total of 7 times. My vehicle has been out of service for repairs for a total of 29 business days and a total of 35 days since taking delivery. My vehicle has been at Sarat Ford dealership in Agawam, MA. for repairs on the following dates to correct the following defects:

Date In:                Date Out:                   For the following problems:

11/12/2008          1/12/2008                 Defective/Incorrect Tires

12/03/2008          12/03/2009               Tires Replaced

12/23/2008          12/23/2008               Alignment Issues Realigned

01/06/2009           01/06/2009              Alignment Recorrected              

08/18/2009           08/18/2009             

Defective A/C. Compressor (Not repaired, part ordered)

08/24/2009            09/15/2009                    

Flat Bedded to dealer by the Ford Roadside Assistance 

Program due to throttle computer issues and 

computer error condition lights on vehicle electronics.

Vehicle still in possession of Sarat Ford  awaiting computer

components, after other  attempted repairs were unsuccessful.

I also complained of brake grinding and excessive heat coming from all

wheels and rotors, while driving with this problem, but,  was told no

problem exists. (Hard to believe). Without vehicle for 19 business days

and a total of 23 days for this incident.

09/18/2009               09/23/2009

Flat Bedded to dealer by the Ford Roadside Assistance 

Program due to brake failure on 9/17 towing a 1,000 LB

U-haul trailer. Vehicle still in possession of Sarat Ford

awaiting repairs. Was told to P/U vehicle. I made it very

clear that vehicle would not stop versus an extended  stopping

distance for ABS problem as stated by the service  manager .

If this vehicle would not stop with  a 1,000LB  trailer how was it

going to stop with my boat attached  which weights 5,500LBS.

The vehicle in question has now been out of service for a total of 29 business  days and 35 total days since 11/12/2008.

These defects have substantially impaired the use, market value and safety of my vehicle. And since the vehicle was purchased to tow a boat, it has been unusable for that purpose!

All I am asking for is your assistance in seeing that the individuals at Ford charged with handling this type of problem / legal  issue receive my legal request and handle this matter to my satisfaction as required by law.

Should my 30 Day Demand Letter that is attached be ignored I am prepared to file legal action against The Ford Motor Company in the Springfield Superior Court of Hampden County in the State  of Massachusetts. This will make Ford liable for Treble damages and all court and legal costs.

Any assistance your office can provide regarding this matter would be greatly appreciated. Hopefully I will be contacted by Ford prior to 10/22/2009 to avoid taking legal action under the Massachusetts Lemon Law