• Report: #38740

Complaint Review: Ford Motor Company

  • Submitted: Thu, December 19, 2002
  • Updated: Fri, December 17, 2010

  • Reported By:Austin Arkansas
Ford Motor Company
[email protected] Dearborn, Michigan U.S.A.

Ford Motor Company, Ford Contour Self-Destructing Wiring Recall with Odometer Expiration Rip-off Dearborn Michigan

*Consumer Comment: Jerry has done his homework and is right!

*UPDATE EX-employee responds: Don't bother calling Ford Customer Service, worked there!

*Consumer Comment: Everyone needs to file a safety report to have this recalled.

*Consumer Comment: Everyone needs to file a safety report to have this recalled.

*Consumer Comment: Everyone needs to file a safety report to have this recalled.

*Consumer Comment: HELP its happening to me too

*Consumer Comment: Problem is probably dry rot

*Consumer Comment: It ain't right

*Consumer Comment: It ain't right

*Consumer Comment: It ain't right

*Consumer Comment: It ain't right

*Consumer Comment: I got fixed speak with your pocketbook

*Consumer Comment: Ford Contour Wiring

*Consumer Comment: Not a recall

*Consumer Comment: In response to your assumptions

*Consumer Suggestion: Jerry try doing this.

*Consumer Suggestion: Jerry try doing this.

*Consumer Suggestion: Jerry try doing this.

*0: Ford Contour Self-Destructing Wiring Harness

*Consumer Comment: 6 years and 118k miles...

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We bought a 1996 Ford Contour LX new. VIN 1FALP66L8TK164561.

It now has 118,000 miles on it. It had been running just fine when all of a sudden the transmission failed to shift causing the engine to run too fast which caused it to overheat!!! Even the speedometer quit working!

We finally determined the wiring harness has been disintegrating with the insulation becoming brittle which resulted in a direct short to ground. This in turn caused all the problems listed above (without any warning).

The wiring is so obviously defective, I went to the Ford Dealer and asked if Ford had a recall on the wiring. The dealer checked and said yes, Ford DID have such a recall (actually a warranty extension - which is their way of NOT HAVING to do anything). Unfortunately the recall (99M03) is limited to 10 years (OK that's understandable) or 100,000 miles. Are they kidding? - Nope! Even though the car is only 6 years old there are TOO MANY MILES ON THE WIRING HARNESSES TO BE COVERED BY THE RECALL!!!!!!!!!

How bad is it? If I buy the wiring harnesses, they alone will cost me up to $1,350 (no kidding) PLUS up to 7.7 hours of Dealer Labor to install them.

I called Ford's friendly Customer Service and they said in effect "tough luck." No, Ford will not do anything for me. I then said I wanted to talk to a Supervisor. Mathew Agent ID 2526 called me back and said the same thing - Ford will do nothing!!!

I asked Mathew for the name of someone higher up at Ford and was told I had gone as far as I could and he flat refused to give me the name of his or any other manager higher up at Ford.

If YOU have a 1995 - 1997 Ford Contour or Mystique get it over to your dealer RIGHT NOW and have it checked for the 99M03 Recall. If your dealer says you do not have a problem, DON'T TAKE HIS WORD FOR IT!!!

Get your magnifying glass out and start checking your wiring yourself (ask your dealer for a copy of 99M03 so you know what and where to check).

Was I Ripped Off by Ford Motor Company?

I think so.

What do YOU think???

Jerry
Austin, Arkansas
U.S.A.

This report was posted on Ripoff Report on 12/19/2002 02:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ford-Motor-Company/Dearborn-Michigan-48121/Ford-Motor-Company-Ford-Contour-Self-Destructing-Wiring-Recall-with-Odometer-Expiration-R-38740. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Jerry has done his homework and is right!

AUTHOR: Dallas - (United States of America)

I inherited a 1995 Contour.  Jerry is absolutely right.  This recall should be unlimited to every unit sold that was defective.  My mother was not the original owner and was not notified by Ford, and of course did not have a computer to instantly check the status of all recalls on each product she'd ever purchased.  Bottom line is that there was defective wiring installed, and it should be replaced.  Jerry's prices for 'replacement' harnesses are correct, and even if you can find 'recall replaced' harnesses at the junkyard, the set is several hundred dollars, and the labor is still facing you.  There are indeed over 50 pages of instructions to replace these parts.  I personally believe it takes an idiot to say Ford is not responsible.
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#2 UPDATE EX-employee responds

Don't bother calling Ford Customer Service, worked there!

AUTHOR: Lee - (Australia)

When you call Ford customer service 1800# you are not calling Ford, you are calling a company called Percepta. I used to work there before I moved to Australia. They were located on Mira Mesa Blvd in the Mira Mesa section of San Diego, they shut that office down and moved the entire operation to Toronto, Canada to cut costs, San Diegans require big salaries with current avg home prices aroud $650k and the govt pays for health care in Canada so it made sense to them, not that its bad having the customer service up there as Canada is a big market for Ford. Anyway, when I worked there in an admin capacity there were times when I would hear the customer service reps dealing with irate callers on every possible issue; fading paint, sun damaged interiors, repeat malfunctions, but the two biggies were electrical concerns on Contours/Mystiques and computer wiring faults on Mercury Grand Marquis. You have no idea how many calls came into that center from owners of those cars. We even had meetings on how to handle these calls/letters/emails/people showing up outside the office!! I can tell you why you were not offered any compensation for your problem, each "Ford" (Percepta) rep has (had) a daily limit of $1,000 dollars that they could give to customer(s) to help defray the costs of repairing their Ford/Mercury provided the car was less than 10 years old as a gesture of good faith. Of course there were exceptions for some vehicles, can you guess what two? If you said Contour/Mystique you'd be right! I heard all kinds of comments, "they are a car ahead of their time", "designed too hastily" etc etc. 95% of callers did not know about the cash benefit when they called, it was usually given to people who have owned >1 Ford vehicle, yes they keep track of customers using warranty, service, and a host of other techniques Once you granted someone the good will money to use at Ford Service say in some hick town like Lubbock or Jacksonville you'd get a chain reaction of family, neighbors etc calling in with issues of their own looking for a handout. You mentioned that they had used the warranty extension opposed to the actual recall, quite common. If you call the 1800# and give the VIN # a list of all applicable recalls will be there, bit not the warranty extensions. Ooops I just noticed how old the original post is, that Countour is probably in the scrapyard already!
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#3 Consumer Comment

Everyone needs to file a safety report to have this recalled.

AUTHOR: Holly - (U.S.A.)

https://www-odi.nhtsa.dot.gov/ivoq/Consumer.cfm

File a report so that this can be made a recall.
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#4 Consumer Comment

Everyone needs to file a safety report to have this recalled.

AUTHOR: Holly - (U.S.A.)

https://www-odi.nhtsa.dot.gov/ivoq/Consumer.cfm

File a report so that this can be made a recall.
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#5 Consumer Comment

Everyone needs to file a safety report to have this recalled.

AUTHOR: Holly - (U.S.A.)

https://www-odi.nhtsa.dot.gov/ivoq/Consumer.cfm

File a report so that this can be made a recall.
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#6 Consumer Comment

HELP its happening to me too

AUTHOR: Holly - (U.S.A.)

I have a Ford Contour our is a 96GL sedan 4D and EVERY wire under my hood is bare and touching. It causes my car to stall out in traffic, lose all control of my tranny while I am actually driving down the road and causes parts of my car to continue to run after its turned off and key removed. Recall 99mo3. Why us, we just wanted a car that was going to be a worth while investment. I bought mine as a mother of a new baby in Feb 2004 and now I have another new baby and I'm am afraid for my life and my children's lives. I can pull out into oncoming traffic to make left turn and I lose all acceleration and sometimes die out. Ford says to my husband and I that ''yes the work was completed in June of 2000'' and that it(the newer wires) had a 3 yr 36,000 mile warranty on that work. Well I got the car 3 and a half years after it was done so I was screwed there, I asked her why is there a time limit on a recall issue, and if the recall was truly performed why wasn't a newer better wire installed instead of the same harness that was going to do the same thing again so that next time I WOULD have to replace it. She didn't answer. Every time we call Ford we get a different story too, so my husband called the ford dealership to request service records and they told him that they don't keep anything past 6 months. OKAY so he asks who would(there is always a paper trail he was told to call ford Headquarters, so he did today and requested a copy of the service record for our specific vehicle and he was denied and told that he would have to subpoena ford for those records. WHY??!!??!! We own that car, PAID CASH. GIVE US OUR RECORDS, or did you not actually do the work like you said. Don't try to find a used harness, any of the cars in the junk yards (in North America) either are bare wires too or the engine has been pulled and the wires cut. O if you want one NEW it'll cost you $882.07 before tax just for the wires, and there were only 8 in Atlanta when I called yesterday. I am sending a copy of this and an extra letter to all the above ford email addresses and whatever media companies I can find, this is NOT RIGHT, people should not get treated this way. O yea this is our ONLY car and both of my girls need to go to the doctor especially the 7 week old. THANKS A WHOLE LOT FORD!
If anyone knows of a solution PLEASE HELP.
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#7 Consumer Comment

Problem is probably dry rot

AUTHOR: Jason - (U.S.A.)

I'm not familiar with this exact problem, but it seems to me that the problem is as simple as dry rot of the insulation. This is a time/environmental problem that many people would probably be surprised at how often it occurs.

If you live in an older house, you've probably got a whole lot of dry rot on the insulation of your home wiring. The difference is that your home wiring never moves, so it's probably never going to cause a problem. In a vehicle, things get jostled and move around, so it is entirely possible for the OP's situation to happen.

Technically, this is a warranty extension recall. It was a warranty extension that was treated as a recall, as they sent notification out like they would with a recall, but a true recall replaces the part regardless of mileage.

Found some information about it at http://www.contour.org/FAQ/recall/99M03/Recall-ONP%2099M03_files/r99m03r.htm.

All said, I do not feel that it is a Ford issue. Warranty has a set time frame, and notification happened in 99/00, so it should have been inspected then, when it was still covered. Even if you didn't receive notification for whatever reason, always check NTSB files for recalls.

Finally.. Well, if you REALLY want to do it on the cheap... Go down to Home Depot and get about three rolls of electrical tape, view the above mentioned website, inspect the wiring yourself, and any that looks damaged, tape up. Will cost you about $5 worth of tape and a couple hours of time.
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#8 Consumer Comment

It ain't right

AUTHOR: Larry - (U.S.A.)

I diffently feel the recall should last longer with higher mileage also. I bought a Contour 2 years ago and just recently found out it has a recall on wire harness. The thing is, I bought the car with 106,000 miles. So flat out it just at right! that a person is screwed from the git go when buying a used car. A limited mileage of only 100,000 miles on a recall is not fair to people buying used cars. When most cars now days , (if nothing major wrong with car in the first place) will easily last 150,000 or more. My insulation is badly cracked that is exposed between connection and the black plastic wireharness (about an inch or two). On the bright side of bad situation I took a razor blade and carefully cut open the black plastic wire harness cover (about 2 inches down from cracked wiring area) and wires appeared normal. (not cracked). So MAYBE most of wiring thats covered with plasic wiring cover is ok. The exposed area that I worked on was where the wiring connects to radiator fan. I took small diameter sized auto vacuum hose cut about 2 inches long and slit it down the middle and covered the wires, then turned the slits away from each wire, then you can take small wire tie and carefully close slit opening. Black wiring tape I didn't care to use its thin and don't last long. I seen that the small dinky wiring going to fuel injectors was also cracked. I haven't gotten to those yet. They used to make a liquid rubber that was sold at autostore. I'm going to check and see if still available, thought I could dap some around the length of exposed wires with a Q-tip. So if your not elidgable for recall fix. May above cheapy fix will help.
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#9 Consumer Comment

It ain't right

AUTHOR: Larry - (U.S.A.)

I diffently feel the recall should last longer with higher mileage also. I bought a Contour 2 years ago and just recently found out it has a recall on wire harness. The thing is, I bought the car with 106,000 miles. So flat out it just at right! that a person is screwed from the git go when buying a used car. A limited mileage of only 100,000 miles on a recall is not fair to people buying used cars. When most cars now days , (if nothing major wrong with car in the first place) will easily last 150,000 or more. My insulation is badly cracked that is exposed between connection and the black plastic wireharness (about an inch or two). On the bright side of bad situation I took a razor blade and carefully cut open the black plastic wire harness cover (about 2 inches down from cracked wiring area) and wires appeared normal. (not cracked). So MAYBE most of wiring thats covered with plasic wiring cover is ok. The exposed area that I worked on was where the wiring connects to radiator fan. I took small diameter sized auto vacuum hose cut about 2 inches long and slit it down the middle and covered the wires, then turned the slits away from each wire, then you can take small wire tie and carefully close slit opening. Black wiring tape I didn't care to use its thin and don't last long. I seen that the small dinky wiring going to fuel injectors was also cracked. I haven't gotten to those yet. They used to make a liquid rubber that was sold at autostore. I'm going to check and see if still available, thought I could dap some around the length of exposed wires with a Q-tip. So if your not elidgable for recall fix. May above cheapy fix will help.
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#10 Consumer Comment

It ain't right

AUTHOR: Larry - (U.S.A.)

I diffently feel the recall should last longer with higher mileage also. I bought a Contour 2 years ago and just recently found out it has a recall on wire harness. The thing is, I bought the car with 106,000 miles. So flat out it just at right! that a person is screwed from the git go when buying a used car. A limited mileage of only 100,000 miles on a recall is not fair to people buying used cars. When most cars now days , (if nothing major wrong with car in the first place) will easily last 150,000 or more. My insulation is badly cracked that is exposed between connection and the black plastic wireharness (about an inch or two). On the bright side of bad situation I took a razor blade and carefully cut open the black plastic wire harness cover (about 2 inches down from cracked wiring area) and wires appeared normal. (not cracked). So MAYBE most of wiring thats covered with plasic wiring cover is ok. The exposed area that I worked on was where the wiring connects to radiator fan. I took small diameter sized auto vacuum hose cut about 2 inches long and slit it down the middle and covered the wires, then turned the slits away from each wire, then you can take small wire tie and carefully close slit opening. Black wiring tape I didn't care to use its thin and don't last long. I seen that the small dinky wiring going to fuel injectors was also cracked. I haven't gotten to those yet. They used to make a liquid rubber that was sold at autostore. I'm going to check and see if still available, thought I could dap some around the length of exposed wires with a Q-tip. So if your not elidgable for recall fix. May above cheapy fix will help.
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#11 Consumer Comment

It ain't right

AUTHOR: Larry - (U.S.A.)

I diffently feel the recall should last longer with higher mileage also. I bought a Contour 2 years ago and just recently found out it has a recall on wire harness. The thing is, I bought the car with 106,000 miles. So flat out it just at right! that a person is screwed from the git go when buying a used car. A limited mileage of only 100,000 miles on a recall is not fair to people buying used cars. When most cars now days , (if nothing major wrong with car in the first place) will easily last 150,000 or more. My insulation is badly cracked that is exposed between connection and the black plastic wireharness (about an inch or two). On the bright side of bad situation I took a razor blade and carefully cut open the black plastic wire harness cover (about 2 inches down from cracked wiring area) and wires appeared normal. (not cracked). So MAYBE most of wiring thats covered with plasic wiring cover is ok. The exposed area that I worked on was where the wiring connects to radiator fan. I took small diameter sized auto vacuum hose cut about 2 inches long and slit it down the middle and covered the wires, then turned the slits away from each wire, then you can take small wire tie and carefully close slit opening. Black wiring tape I didn't care to use its thin and don't last long. I seen that the small dinky wiring going to fuel injectors was also cracked. I haven't gotten to those yet. They used to make a liquid rubber that was sold at autostore. I'm going to check and see if still available, thought I could dap some around the length of exposed wires with a Q-tip. So if your not elidgable for recall fix. May above cheapy fix will help.
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#12 Consumer Comment

I got fixed speak with your pocketbook

AUTHOR: Eric - (U.S.A.)

I too, have a 1997 Ford Contour. It too, at 90k miles needed the "fix" in order to keep running. I let Lithia Ford of Omaha keep my car two weeks while they ordered parts and repaired the problem. It cost me not one dime.
You complaint is that you feel shorted by Ford for not fixing something that broke on your car, through no fault of your own. In the eyes of the courts, motor vehicles' useful life ends somewhere around 7 years or 70K miles. After that, most courts figure you have used the "good" out of the car. So at 118K miles, you are on free time in their eyes. I also have a 1999 Infiniti that had to have an underhood wiring harness replaced last year. It too, spent two weeks in the shop 460 miles from home. Jackie Cooper Imports in Tulsa got my car fixed (factory warranty expired 5 months before failure) at no charge. Difference is use of the car. Fifty thousand vs 118k miles is a big difference. My Contour has also had 18 recalls, my Infiniti none.
But speak with your pocketbook. It is crystal clear Nissan (Infiniti) builds a FAR supperior vehicle to Ford. I have owned Fords since 1970, and will not own another. Thankfuly the 2005 Mustang that Hertz rented me was replaced by a Nissan Altima, after the Mustang died trying to get off the rental lot...and not on a freeway in the Los Angeles area.
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#13 Consumer Comment

Ford Contour Wiring

AUTHOR: Raymond - (U.S.A.)

I can certainly understand your feelings toward Ford about the problems you are having with the wiring harness on your car. My son has a 1998 Contour SVT with less than 75,000 miles on it that has the same problem. Maybe cars cannot be warranted for life but a wiring harness is something that should not fail. I can understand normal wear on some parts of the car but there are somethings that should never fail whichs should include a complete wiring harness. Ford has a problem here and they made some effort to correct it in the 95 thru 97 models IF YOU BROUGHT IT to their attention. My son is trying to work his way thru college. Can you imagine facing hundreds of dollars in repair cost to a car he is trying to pay for while going to school. I called Ford and got the same responses from costomer service you did. I know the company I work for goes back and takes care of many things that are out of warranty. It might not be as bad if Ford was not trying to rip you off on the wiring harnesses. An item they may pay $ 15.00 for and asking $ 680.00 for. That will buy a lot of baloney and light bread for a young man going to school.

I was looking under the hood of a 68 chevy this past Saturday and checked the wiring harness just to see how flexible it was. It was in absolutely great shape and this was a farm truck.

Ford may sell their cars to some but they will never sell me another one.

When you buy a used car you still expect it to be a quality built car. The problem with the Contour is the cheap insulation on the wiring.
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#14 Consumer Comment

Not a recall

AUTHOR: Sandi - (U.S.A.)

If Ford had time/mileage limitations, then it would probably not be a recall. In my experience, manufacturers may offer extensions of the warranty for specific parts, if they had a higher than expected rate of failure, but except for rare circumstances, they have a 10-year, 100k limit.

After 118k miles, they owe you nothing, the car's still been driven over 100k miles, whether in 2 years or 20 years, it's still over 100k miles.
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#15 Consumer Comment

In response to your assumptions

AUTHOR: Don - (U.S.A.)

1.I do not or have not worked in a junkyard, I was trying to show you there is another way to get your vehicle repaired that may be cheaper that the dealer prices. I included a link for an on line used part search, but it did not show up. I will try again. car-part.com They have been very helpful to me more than once.

2.Right backatcha about saying the engine or trans. damage. I said "I guess the "ground out wire" also stopped the ecm's rev limiter from
cutting the engine off at the predetermined rpm,
before any engine damage could occur huh?" Overheating is very damaging to your vehicle,
and can warp a lot of metal parts on an engine,
I would check that out before spending a lot of
money on this car.

3.Ohhh, you were not in the vehicle when the

problem occured! I didn't see that mentioned in
your first post "It had been running just fine when all of a sudden the transmission failed to shift causing the engine to run too fast which caused it to overheat!!! Even the speedometer quit working!"

4.I'd get a second estimate.

5.My rebuttal has these words at the top of it,
Consumer Comment, or did you fail to read beforeR>
putting YOUR foot in your mouth?
And no I do not work for ford. But I probably
do have a loud mouth.. I am not condoning what ford may or may not have done, I just do not believe all of your trouble (does that word suit you better?) came from a ground out wire.

Good Luck. I'm done here
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#16 Consumer Suggestion

Jerry try doing this.

AUTHOR: The Great Thorn - (U.S.A.)

Jerry No car dealer wants you to inform a car maker as to how poorly you are being treated by the dealership or their service department.



Your Ford dealer will not like the fact that you have this contact info. Use it to your advantage.



Jerry The info that I am giving you will help you in a big way, ONLY if you use it. You also could email Henry Ford's Great grandson [email protected] he is at the top at Ford. Email him a direct link to your Rip Off Report.



email some of these Ford Motor Corp employees and tell them all just how you feel. No Ford dealer will EVER give you this contact list.



Carolyn Brown

[email protected]

Brand(s): Ford

Department: Environment & Safety Communications

1-313-621-2963

1-248-473-8082

1-313-325-7243



Kristen Kinley

[email protected]

Brand(s): Ford Motor Company

Department: Environment & Safety Communications

1-313-845-2709

1-248-375-3667



Valerie Rosnik

[email protected]

Brand(s): Ford Motor Company

Department: Environment & Safety Communications

1-313-206-2058



Robyn Schultz

[email protected]

Brand(s): Ford

Department: Environment & Safety Communications

1-313-390-3091

1-313-410-4635



Maria Sheler-Edwards

[email protected]

Brand(s): Ford Motor Company

Department: Environment & Safety Communications

1-313-248-4979

1-734-434-8191

1-734-645-1968



Jerree Martin

[email protected]

Brand(s): Ford Motor Company

Department: Service Operations

1-313-337-2699

1-313-592-0106

1-313-618-9614

1-888-467-3673, T:1



Ray Day

[email protected]

Brand(s): Ford Motor Company

Department: Product Development

1-313-317-7683

1-734-414-0526

1-313-903-0263

1-888-467-3673, T:1



Karen Hampton

[email protected]

Brand(s): Ford Motor Company, Ford

Department: Ford Division

1-313-323-7045

1.313-822-6620

1-313-605-2999

1-313-3257243



Mark Schirmer

[email protected]

Brand(s): Ford

Department: Ford Division

1-313-845-1547

1-734-222-4040

1-313-938-4660

1-888-4673673, T:1



Wesley Sherwood III

[email protected]

Brand(s): Ford Motor Company

Department: Product Launch

1-313-390-5660

1-734-699-5725

1-313-550-3458

1-888-467-3673, T:1



Rich Voytowich Jr.

[email protected]

Brand(s): Ford

Department: Detroit/Chicago Regional Office

1-313-390-5068

1-313-884-3444

1-313-618-9530

1-888-467-3673, T:1



Jeremy Barnes

[email protected]

Brand(s): Lincoln, Mercury

Department: Lincoln Mercury

1-949-341-7697

1-949-709-8936

1-714-296-1402



Cristina Bruzzi

[email protected]

Brand(s): Aston Martin

Department: Aston Martin

1-949-341-6258

1-949-362-5547

1-949-338-8700



Anne Clinard

[email protected]

Brand(s): Aston Martin, Jaguar, Land Rover

Department: Aston Martin Jaguar Land Rover

1-949-341-6847

1-949-509-6633

1-949-422-2199



Angela Coletti

[email protected]

Brand(s): Ford Motor Company

Department: Global News Bureau

1-313-390-1759

1-586-296-9596

1-586-350-4408



Ellen Dickson

[email protected]

Brand(s): Ford Motor Company

Department: National Communications

1-202-962-5383

1-301-951-9113

1-202-253-7083

1-888-467-3673



Jennifer Flake

[email protected]

Brand(s): Ford Motor Company

Department: Product Development and Global Design

1-313-323-7668

1-313-277-9535

1-313-903-0429

1-888-467-3673, T:1



Brook Galbraith-Smith

[email protected]

Brand(s): Ford Motor Company

Department: Global News Bureau

1-313-323-0646

1-888-467-3673, T:1



Karen Hampton

[email protected]

Brand(s): Ford Motor Company, Ford

Department: Ford Division

1-313-323-7045

1-313-822-6620

1-313-605-2999

1-313-325-7243



Brenda Hines

[email protected]

Brand(s): Ford Motor Company

Department: Manufacturing

1-313-322-1185

1-248-449-4454

1-313-268-7506

1-888-467-3673, T:1



Ron Iori

[email protected]

Brand(s): Ford Motor Company

Department: Global Operations

1-313-337-2456

1-313-791-6837

1-313-570-7632

1-888-467-3673, T:1



Paige Johnson

[email protected]

Brand(s): Ford Motor Company

Department: Customer Satisfaction & Technologies

1-313-248-6820

1-248-735-0168

1-313-378-6395

1-248-539-4853



Jay Joyer

[email protected]

Brand(s): Lincoln, Mercury

Department: Lincoln Mercury

1-949-766-8420

1-949-766-8420

1-949-370-0368



Kristen Kinley

[email protected]

Brand(s): Ford Motor Company

Department: Environment & Safety Communications

1-313-845-2709

1-248-375-3667



Octavio Navarro

[email protected]

Brand(s): Ford Motor Company, Ford, Lincoln, Mercury

Department: Los Angeles Regional Office

1-949-629-2033

1-562-413-1534

1-949-422-4953

1-888-467-3673, T:1



John Ochs

[email protected]

Brand(s): Ford Motor Company

Department: New Media Team

1-313-337-3669

1-734-769-6031

1-313-402-4022

1-888-467-3673



Bob Roach

[email protected]

Brand(s): Ford Motor Company, Ford, Lincoln, Mercury

Department: Product Development and Global Design

1-313-390-9553

1-248-656-2356

1-313-407-9596

1-888-467-3673, T:1



Mark Schirmer

[email protected]

Brand(s): Ford

Department: Ford Division

1-313-845-1547

1-734-222-4040

1-313-938-4660

1-888-467-3673, T:1



David Scully

[email protected]

Brand(s): Ford Motor Company

Department: Product Development

1-313-323-0510

1-248-851-4423

1-313-300-8033

1-888-467-3673, T:1



Maria Sheler-Edwards

[email protected]

Brand(s): Ford Motor Company

Department: Environment & Safety Communications

1-313-248-4979

1-734-434-8191

1-734-645-1968



Wesley Sherwood III

[email protected]

Brand(s): Ford Motor Company

Department: Product Launch

1-313-390-5660

1-734-699-5725

1-313-550-3458

1-888-467-3673, T:1



Beverly Thacker

[email protected]

Brand(s): Ford Motor Company, Aston Martin, Ford, Jaguar, Land Rover, Lincoln, Mazda, Mercury, Volvo

Department: Broadcast News

1-313-317-7639

1-248-552-8992

1-313-418-5377

1-888-467-3673, T:1



James Trainor

[email protected]

Brand(s): Ford Motor Company, Lincoln, Mercury

Department: Lincoln Mercury

1-949-341-7689

1-949-459-7948

1-949-275-8842

1-888-467-3673



Christian Vinyard

[email protected]

Brand(s): Ford Motor Company

Department: Global Affiliates & Associations

1-313-594-7899

1-313-336-5071



Rich Voytowich Jr.

[email protected]

Brand(s): Ford

Department: Detroit/Chicago Regional Office

1-313-390-5068

1-313-884-3444

1-313-618-9530

1-888-467-3673, T:1



Paul Wood

[email protected]

Brand(s): Ford Motor Company

Department: Purchasing

1-313-621-2961

1-248-745-9269

1-313-598-1351



Fax a copy of your complete Rip Off Report to the car dealer that you feel is not helping you with your trouble.
Respond to this report!
What's this?

#17 Consumer Suggestion

Jerry try doing this.

AUTHOR: The Great Thorn - (U.S.A.)

Jerry No car dealer wants you to inform a car maker as to how poorly you are being treated by the dealership or their service department.



Your Ford dealer will not like the fact that you have this contact info. Use it to your advantage.



Jerry The info that I am giving you will help you in a big way, ONLY if you use it. You also could email Henry Ford's Great grandson [email protected] he is at the top at Ford. Email him a direct link to your Rip Off Report.



email some of these Ford Motor Corp employees and tell them all just how you feel. No Ford dealer will EVER give you this contact list.



Carolyn Brown

[email protected]

Brand(s): Ford

Department: Environment & Safety Communications

1-313-621-2963

1-248-473-8082

1-313-325-7243



Kristen Kinley

[email protected]

Brand(s): Ford Motor Company

Department: Environment & Safety Communications

1-313-845-2709

1-248-375-3667



Valerie Rosnik

[email protected]

Brand(s): Ford Motor Company

Department: Environment & Safety Communications

1-313-206-2058



Robyn Schultz

[email protected]

Brand(s): Ford

Department: Environment & Safety Communications

1-313-390-3091

1-313-410-4635



Maria Sheler-Edwards

[email protected]

Brand(s): Ford Motor Company

Department: Environment & Safety Communications

1-313-248-4979

1-734-434-8191

1-734-645-1968



Jerree Martin

[email protected]

Brand(s): Ford Motor Company

Department: Service Operations

1-313-337-2699

1-313-592-0106

1-313-618-9614

1-888-467-3673, T:1



Ray Day

[email protected]

Brand(s): Ford Motor Company

Department: Product Development

1-313-317-7683

1-734-414-0526

1-313-903-0263

1-888-467-3673, T:1



Karen Hampton

[email protected]

Brand(s): Ford Motor Company, Ford

Department: Ford Division

1-313-323-7045

1.313-822-6620

1-313-605-2999

1-313-3257243



Mark Schirmer

[email protected]

Brand(s): Ford

Department: Ford Division

1-313-845-1547

1-734-222-4040

1-313-938-4660

1-888-4673673, T:1



Wesley Sherwood III

[email protected]

Brand(s): Ford Motor Company

Department: Product Launch

1-313-390-5660

1-734-699-5725

1-313-550-3458

1-888-467-3673, T:1



Rich Voytowich Jr.

[email protected]

Brand(s): Ford

Department: Detroit/Chicago Regional Office

1-313-390-5068

1-313-884-3444

1-313-618-9530

1-888-467-3673, T:1



Jeremy Barnes

[email protected]

Brand(s): Lincoln, Mercury

Department: Lincoln Mercury

1-949-341-7697

1-949-709-8936

1-714-296-1402



Cristina Bruzzi

[email protected]

Brand(s): Aston Martin

Department: Aston Martin

1-949-341-6258

1-949-362-5547

1-949-338-8700



Anne Clinard

[email protected]

Brand(s): Aston Martin, Jaguar, Land Rover

Department: Aston Martin Jaguar Land Rover

1-949-341-6847

1-949-509-6633

1-949-422-2199



Angela Coletti

[email protected]

Brand(s): Ford Motor Company

Department: Global News Bureau

1-313-390-1759

1-586-296-9596

1-586-350-4408



Ellen Dickson

[email protected]

Brand(s): Ford Motor Company

Department: National Communications

1-202-962-5383

1-301-951-9113

1-202-253-7083

1-888-467-3673



Jennifer Flake

[email protected]

Brand(s): Ford Motor Company

Department: Product Development and Global Design

1-313-323-7668

1-313-277-9535

1-313-903-0429

1-888-467-3673, T:1



Brook Galbraith-Smith

[email protected]

Brand(s): Ford Motor Company

Department: Global News Bureau

1-313-323-0646

1-888-467-3673, T:1



Karen Hampton

[email protected]

Brand(s): Ford Motor Company, Ford

Department: Ford Division

1-313-323-7045

1-313-822-6620

1-313-605-2999

1-313-325-7243



Brenda Hines

[email protected]

Brand(s): Ford Motor Company

Department: Manufacturing

1-313-322-1185

1-248-449-4454

1-313-268-7506

1-888-467-3673, T:1



Ron Iori

[email protected]

Brand(s): Ford Motor Company

Department: Global Operations

1-313-337-2456

1-313-791-6837

1-313-570-7632

1-888-467-3673, T:1



Paige Johnson

[email protected]

Brand(s): Ford Motor Company

Department: Customer Satisfaction & Technologies

1-313-248-6820

1-248-735-0168

1-313-378-6395

1-248-539-4853



Jay Joyer

[email protected]

Brand(s): Lincoln, Mercury

Department: Lincoln Mercury

1-949-766-8420

1-949-766-8420

1-949-370-0368



Kristen Kinley

[email protected]

Brand(s): Ford Motor Company

Department: Environment & Safety Communications

1-313-845-2709

1-248-375-3667



Octavio Navarro

[email protected]

Brand(s): Ford Motor Company, Ford, Lincoln, Mercury

Department: Los Angeles Regional Office

1-949-629-2033

1-562-413-1534

1-949-422-4953

1-888-467-3673, T:1



John Ochs

[email protected]

Brand(s): Ford Motor Company

Department: New Media Team

1-313-337-3669

1-734-769-6031

1-313-402-4022

1-888-467-3673



Bob Roach

[email protected]

Brand(s): Ford Motor Company, Ford, Lincoln, Mercury

Department: Product Development and Global Design

1-313-390-9553

1-248-656-2356

1-313-407-9596

1-888-467-3673, T:1



Mark Schirmer

[email protected]

Brand(s): Ford

Department: Ford Division

1-313-845-1547

1-734-222-4040

1-313-938-4660

1-888-467-3673, T:1



David Scully

[email protected]

Brand(s): Ford Motor Company

Department: Product Development

1-313-323-0510

1-248-851-4423

1-313-300-8033

1-888-467-3673, T:1



Maria Sheler-Edwards

[email protected]

Brand(s): Ford Motor Company

Department: Environment & Safety Communications

1-313-248-4979

1-734-434-8191

1-734-645-1968



Wesley Sherwood III

[email protected]

Brand(s): Ford Motor Company

Department: Product Launch

1-313-390-5660

1-734-699-5725

1-313-550-3458

1-888-467-3673, T:1



Beverly Thacker

[email protected]

Brand(s): Ford Motor Company, Aston Martin, Ford, Jaguar, Land Rover, Lincoln, Mazda, Mercury, Volvo

Department: Broadcast News

1-313-317-7639

1-248-552-8992

1-313-418-5377

1-888-467-3673, T:1



James Trainor

[email protected]

Brand(s): Ford Motor Company, Lincoln, Mercury

Department: Lincoln Mercury

1-949-341-7689

1-949-459-7948

1-949-275-8842

1-888-467-3673



Christian Vinyard

[email protected]

Brand(s): Ford Motor Company

Department: Global Affiliates & Associations

1-313-594-7899

1-313-336-5071



Rich Voytowich Jr.

[email protected]

Brand(s): Ford

Department: Detroit/Chicago Regional Office

1-313-390-5068

1-313-884-3444

1-313-618-9530

1-888-467-3673, T:1



Paul Wood

[email protected]

Brand(s): Ford Motor Company

Department: Purchasing

1-313-621-2961

1-248-745-9269

1-313-598-1351



Fax a copy of your complete Rip Off Report to the car dealer that you feel is not helping you with your trouble.
Respond to this report!
What's this?

#18 Consumer Suggestion

Jerry try doing this.

AUTHOR: The Great Thorn - (U.S.A.)

Jerry No car dealer wants you to inform a car maker as to how poorly you are being treated by the dealership or their service department.



Your Ford dealer will not like the fact that you have this contact info. Use it to your advantage.



Jerry The info that I am giving you will help you in a big way, ONLY if you use it. You also could email Henry Ford's Great grandson [email protected] he is at the top at Ford. Email him a direct link to your Rip Off Report.



email some of these Ford Motor Corp employees and tell them all just how you feel. No Ford dealer will EVER give you this contact list.



Carolyn Brown

[email protected]

Brand(s): Ford

Department: Environment & Safety Communications

1-313-621-2963

1-248-473-8082

1-313-325-7243



Kristen Kinley

[email protected]

Brand(s): Ford Motor Company

Department: Environment & Safety Communications

1-313-845-2709

1-248-375-3667



Valerie Rosnik

[email protected]

Brand(s): Ford Motor Company

Department: Environment & Safety Communications

1-313-206-2058



Robyn Schultz

[email protected]

Brand(s): Ford

Department: Environment & Safety Communications

1-313-390-3091

1-313-410-4635



Maria Sheler-Edwards

[email protected]

Brand(s): Ford Motor Company

Department: Environment & Safety Communications

1-313-248-4979

1-734-434-8191

1-734-645-1968



Jerree Martin

[email protected]

Brand(s): Ford Motor Company

Department: Service Operations

1-313-337-2699

1-313-592-0106

1-313-618-9614

1-888-467-3673, T:1



Ray Day

[email protected]

Brand(s): Ford Motor Company

Department: Product Development

1-313-317-7683

1-734-414-0526

1-313-903-0263

1-888-467-3673, T:1



Karen Hampton

[email protected]

Brand(s): Ford Motor Company, Ford

Department: Ford Division

1-313-323-7045

1.313-822-6620

1-313-605-2999

1-313-3257243



Mark Schirmer

[email protected]

Brand(s): Ford

Department: Ford Division

1-313-845-1547

1-734-222-4040

1-313-938-4660

1-888-4673673, T:1



Wesley Sherwood III

[email protected]

Brand(s): Ford Motor Company

Department: Product Launch

1-313-390-5660

1-734-699-5725

1-313-550-3458

1-888-467-3673, T:1



Rich Voytowich Jr.

[email protected]

Brand(s): Ford

Department: Detroit/Chicago Regional Office

1-313-390-5068

1-313-884-3444

1-313-618-9530

1-888-467-3673, T:1



Jeremy Barnes

[email protected]

Brand(s): Lincoln, Mercury

Department: Lincoln Mercury

1-949-341-7697

1-949-709-8936

1-714-296-1402



Cristina Bruzzi

[email protected]

Brand(s): Aston Martin

Department: Aston Martin

1-949-341-6258

1-949-362-5547

1-949-338-8700



Anne Clinard

[email protected]

Brand(s): Aston Martin, Jaguar, Land Rover

Department: Aston Martin Jaguar Land Rover

1-949-341-6847

1-949-509-6633

1-949-422-2199



Angela Coletti

[email protected]

Brand(s): Ford Motor Company

Department: Global News Bureau

1-313-390-1759

1-586-296-9596

1-586-350-4408



Ellen Dickson

[email protected]

Brand(s): Ford Motor Company

Department: National Communications

1-202-962-5383

1-301-951-9113

1-202-253-7083

1-888-467-3673



Jennifer Flake

[email protected]

Brand(s): Ford Motor Company

Department: Product Development and Global Design

1-313-323-7668

1-313-277-9535

1-313-903-0429

1-888-467-3673, T:1



Brook Galbraith-Smith

[email protected]

Brand(s): Ford Motor Company

Department: Global News Bureau

1-313-323-0646

1-888-467-3673, T:1



Karen Hampton

[email protected]

Brand(s): Ford Motor Company, Ford

Department: Ford Division

1-313-323-7045

1-313-822-6620

1-313-605-2999

1-313-325-7243



Brenda Hines

[email protected]

Brand(s): Ford Motor Company

Department: Manufacturing

1-313-322-1185

1-248-449-4454

1-313-268-7506

1-888-467-3673, T:1



Ron Iori

[email protected]

Brand(s): Ford Motor Company

Department: Global Operations

1-313-337-2456

1-313-791-6837

1-313-570-7632

1-888-467-3673, T:1



Paige Johnson

[email protected]

Brand(s): Ford Motor Company

Department: Customer Satisfaction & Technologies

1-313-248-6820

1-248-735-0168

1-313-378-6395

1-248-539-4853



Jay Joyer

[email protected]

Brand(s): Lincoln, Mercury

Department: Lincoln Mercury

1-949-766-8420

1-949-766-8420

1-949-370-0368



Kristen Kinley

[email protected]

Brand(s): Ford Motor Company

Department: Environment & Safety Communications

1-313-845-2709

1-248-375-3667



Octavio Navarro

onavarr1@ford.com

Brand(s): Ford Motor Company, Ford, Lincoln, Mercury

Department: Los Angeles Regional Office

1-949-629-2033

1-562-413-1534

1-949-422-4953

1-888-467-3673, T:1



John Ochs

jochs@ford.com

Brand(s): Ford Motor Company

Department: New Media Team

1-313-337-3669

1-734-769-6031

1-313-402-4022

1-888-467-3673



Bob Roach

rroach1@ford.com

Brand(s): Ford Motor Company, Ford, Lincoln, Mercury

Department: Product Development and Global Design

1-313-390-9553

1-248-656-2356

1-313-407-9596

1-888-467-3673, T:1



Mark Schirmer

mschirme@ford.com

Brand(s): Ford

Department: Ford Division

1-313-845-1547

1-734-222-4040

1-313-938-4660

1-888-467-3673, T:1



David Scully

dscully1@ford.com

Brand(s): Ford Motor Company

Department: Product Development

1-313-323-0510

1-248-851-4423

1-313-300-8033

1-888-467-3673, T:1



Maria Sheler-Edwards

mshelere@ford.com

Brand(s): Ford Motor Company

Department: Environment & Safety Communications

1-313-248-4979

1-734-434-8191

1-734-645-1968



Wesley Sherwood III

wsherwoo@ford.com

Brand(s): Ford Motor Company

Department: Product Launch

1-313-390-5660

1-734-699-5725

1-313-550-3458

1-888-467-3673, T:1



Beverly Thacker

bthacke2@ford.com

Brand(s): Ford Motor Company, Aston Martin, Ford, Jaguar, Land Rover, Lincoln, Mazda, Mercury, Volvo

Department: Broadcast News

1-313-317-7639

1-248-552-8992

1-313-418-5377

1-888-467-3673, T:1



James Trainor

jtrainor@ford.com

Brand(s): Ford Motor Company, Lincoln, Mercury

Department: Lincoln Mercury

1-949-341-7689

1-949-459-7948

1-949-275-8842

1-888-467-3673



Christian Vinyard

cvinyard@ford.com

Brand(s): Ford Motor Company

Department: Global Affiliates & Associations

1-313-594-7899

1-313-336-5071



Rich Voytowich Jr.

rvoytowi@ford.com

Brand(s): Ford

Department: Detroit/Chicago Regional Office

1-313-390-5068

1-313-884-3444

1-313-618-9530

1-888-467-3673, T:1



Paul Wood

pwood1@ford.com

Brand(s): Ford Motor Company

Department: Purchasing

1-313-621-2961

1-248-745-9269

1-313-598-1351



Fax a copy of your complete Rip Off Report to the car dealer that you feel is not helping you with your trouble.
Respond to this report!
What's this?

#19 0

Ford Contour Self-Destructing Wiring Harness

AUTHOR: - ()

"In other words I do not believe all the damage

done was due to a "ground out wire"."



You sound like you should be working at a junk yard.



There are 15 different wiring harnesses to choose from and even the dealer cannot tell which is the right one to order.



I can't just order the wiring harness I need - they come in sets.



If you took the time to read instead of jump in with your foot in your mouth you would see that I did not say the engine or transmission is damaged.



I also was not driving. My daughter-in-law was. How many women would know what to do when the engine suddenly runs flat out?



There are 58 pages describing the wiring harness replacement which includes even removing the intake manifold. I am not a mechanic and I do not think I should have be one to keep my car running. Neither do I think I should have to pay Ford $1,300 for a bunch of wires and another 7.7 hours to install them because Ford used defective wires.



What qualifies you for a rebuttal anyway? Do you work for or represent Ford or do you just have a loud mouth?
Respond to this report!
What's this?

#20 Consumer Comment

6 years and 118k miles...

AUTHOR: Don - (U.S.A.)

How much of a warranty do you want on a vehicle??

In my opinion you are not owed anything by ford.

"transmission failed to shift causing the engine

to run too fast which caused it to overheat!!!

Even the speedometer quit working!"



Did you at anytime think about stopping and

checking to see if something might be wrong?

You didn't feel the car's engine overrevving?

I guess the "ground out wire" also stopped the

ecm's rev limiter from cutting the engine off

at the predetermined rpm, before any engine

damage could occur huh?



In other words I do not believe all the damage

done was due to a "ground out wire".

But anyway you could always look for a used

wiring harness, I did and they start at $250.

and go down.
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