- Report: #621197
Report - Rebuttal - Arbitrate
Complaint Review: Ford Motor Company
Ford Motor Company16800 Executive Plaza Drive Dearborn/Fort Myers, Michigan United States of America
Ford Motor Company - Sam Galloway Ford, Fort Myers Florida Ford Drops a Loyal Customer over Warranty Issues Dearborn/Fort Myers, Michigan
My wife and I own a small manufacturing company in Southwest Florida. We recently celebrated our 22nd year in business. The first vehicle we ever bought was a Fordand subsequently, every vehicle thereafter. Our company, currently owns 6 Ford vans, 2 Ford pick up trucks, and 1 box truck. Our youngest daughter just turned 16...and you guessed it...she got a Ford. Our other two daughters...both drive Fords. I have a classic 65 Fastback in the garage. Our parents drive Fords, and thier parents drove Fords. You get the picture...we are a Ford family. Atleast we were until this past Forth of July weekend.
The last week of June I had some engine problems with my Ford 350 pickup truck (overheating and fuel leaks) and had it towed to the local dealer where I purchaced it. There were some substancial problems but all but about 2k were under warranty. They repaired the issues and we picked up the truck. After driving the truck approxmatly 100 miles it began to overheat again; so I parked the truck for the long weekend over the Forth of July and had the truck towed back to the Ford dealer first thing on Tuesday, July the 6th.
Later in the afternoon on July 6th I recieved a phone call from my rep at the Ford dealer. He explained the issue with the truck and reviewed what it would take to repair it. He also added that my 5year warranty had expired at mid night on July 5th and Ford would not be responcible for any of the repairs. However, my service rep exchanged several emails with Fords Customer Care Center and got them to agree to pay $1100.00 towards the $4296.00 it is going to take to repair the truck.
The local dealer has refused to offer any assistance in the repair and I am on the hook for $3196.00 ($4296 less the $1100 from FMC) to repair my truck that failed within the warranty period.
As a owner of a company I understand there has to be cut off point to everything. I am not asking for anything beyond that. I just want them to honor the warranty I purchaced. There are obvious issues with the cooling system that are documented prior to the expiration of the warranty. Towing a vehicle in 8 hours after the warrantys expiration for a problem that was repaired and covered one week earlier...it just doesnt sit right.
Moving forward as my aging personal fleet and companies fleet die off; they will be replaced by another American automotive manufactures product. Not sure what to do with the Mustang...will probably hang on to it; but it will never be serviced by Ford. Once this repair is complete...Ford is fired!
In an ironic parting note...I live a few houses away from what use to be Henery Ford's winter home (its a museum now). Sure wish my neighbor were still alive so I could go talk to him about this...wonder what he would say?
This report was posted on Ripoff Report on 07/07/2010 03:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ford-Motor-Company/DearbornFort-Myers-Michigan-48121/Ford-Motor-Company-Sam-Galloway-Ford-Fort-Myers-Florida-Ford-Drops-a-Loyal-Customer-ov-621197. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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