- Report: #461189
Report - Rebuttal - Arbitrate
Complaint Review: Ford Motor Company
Ford Motor Companywww.ford.com Raytown, Missouri U.S.A.
Ford Motor Company Defective Lighting Control Module for Crown Victoria Raytown Missouri
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The following will explain how you can save yourself $550 by sourcing a replacement. Check around on a well known online auction site and you'll find a seller that refurbishes these items and provides a lifetime guarantee. I purchased a replacement and after removing the battery cable from the hot lead on the batter, I used a 7mm wrench to remove the two screws holding the unit in place. I then removed the three plugs that connect it to the wiring harness and removed the unit entirely. Put everything back in reverse order and then hook the battery back up and you are back in business. The entire swap took only 45 minutes but would have been less if I had known the exact size of the screws (thought it was SAE but it was metric).
I don't fault the dealership but rather, I fault Ford and Motorola for not taking the necessary measures to fix this very common problem.
This report was posted on Ripoff Report on 06/12/2009 03:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ford-Motor-Company/Raytown-Missouri-64138/Ford-Motor-Company-Defective-Lighting-Control-Module-for-Crown-Victoria-Raytown-Missouri-461189. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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