- Report: #1020295
Report - Rebuttal - Arbitrate
Complaint Review: Ford Motor Company
Ford Motor Company869 Cobb Parkway SE Internet United States of America
Ford Motor Company Team Ford of Marietta Georgia, Auto Nation Where is my $5,000? Internet
*Author of original report: Update: Company Corrects Lease Problem Errors and pays $5,000 to customer
*Consumer Comment: Annoyed consumer,
*Author of original report: Hey Jim
*Consumer Comment: Does The Elevator Reach The Top Floor???
Subject: Funds due from trade in of 2010 Escape
Date: 2/26/2013 12:05:58 A.M. Eastern Standard Time
Dear General Manager Fairchild:
You had previously emailed me about my experience with Team/Ford. My reply at that time was generally favorable but I was concerned about the lack of the promised 5K back from my trade in/3 year lease.
This is still an outstanding problem and I wanted to let you know of my continued annoyance and that if the matter is not corrected this week that I will be consulting with Mr Reid Kennedy of the legal firm of Kennedy and Kennedy in Marietta.
I am now being asked to redo the contract well after the initial contracts were done in January.
When I did the 1st contract there were some blanks and I was informed that a signed contract was necessary to complete the deal and that another contract would be forthcoming with the details completed, so I just signed it with blanks and all.
This 2nd contract was presented to me and I simply signed it. FYI - I had previously purchased 2 vehicles from you and relying on your past dealings with me and B rating from the BBB I did not bother to read either the first or second contract.
The summary of the lease for the 3rd Team vehicle was that I would lease for 3 years and get $5,000 back in return for my 2010 Escape. No monthly payments, the lease was paid up front. This was fine with me and I thought that would be the end of the matter.
I am again contacted and Team now wants a 3rd contract signed due to unspecified mistakes. In now reading the 2nd contract I see several errors, one having to do with mileage allowed.
Also I am now hearing that Ford policy is to do a 'credit check' on all leases and there was some issue of their not being able to obtain a credit report due to a 'block' having been put on my report, supposedly by myself.
I have not contacted any credit bureau to block my report being provided, if it is blocked it has nothing to do with any effort on my part to have it blocked.
My feelings at this time are as follows:
1) If Ford HQ wanted to have a credit report done then they should have done it before the sale/trade in and not a month after I picked up the new vehicle and signed over my 2010 to your firm,
2) I have now signed 2 contracts and I am not impressed with this 3rd contract that I am suppose to sign,
3) With a prepaid lease of 3 years I have no idea why Ford thinks they need a credit report. If I had the crappiest credit in the world you still would have been paid up front for a 3 year lease,
4) I am still missing that $5,000 which was to come back to me on this deal.
In summary I suggest that you take a look at this matter a.s.a.p. Perhaps someone at Ford HQ needs an attitude adjustment.
I don't believe that it is being handled very well by corporate and I am very close to turning this over to my attorney. Should any litigation result I would expect to be awarded all incurred legal fees as this nonsense it entirely Ford's fault.
Also if this is not taken care of this will be my last Ford, either purchased or leased.
Date: Sat, 16 Feb 2013 09:09:54 -0500
Subject: A request from the general manager at Team Ford Marietta
My name is Dewayne Fairchild, and I'm the General Manager of Team Ford of Marietta.
I'd like to check in with you and ask how your experience with us has been so far. Our team is here to help, and I'd like to make sure you've had all your questions answered about the 2013 Ford Escape.
I also would like to offer my personal assistance to help make sure you are treated right and to help you find the right vehicle for you.
It's very important to me that we meet your expectations, so I'd like to hear about your experience - good or bad.
Feel free to email me at FairchildD@AutoNation.com or call me directly at 770-422-1100.
Team Ford of Marietta
Cobb Parkway, quarter mile south of the "Big Chicken"
869 Cobb Parkway
Marietta, GA 30060
Sent: 2/25/2013 6:57:31 P.M. Eastern Standard Time
Subj: RE: Funds due from trade in of 2010 Escape
It appears that we have made an error on the original lease agreement. We understand and apologize for the delay this has caused. As a professional courtesy, we are prepared to send one of our employees to your home or place of convenience to have you sign the contract. Please let us know which will be the most convenient for you.
Also, below is the contact info to Experian. The number for Experian is 1-888-397-3742.
Please provide a good number to add to your consumer statement or please remove it all together. As your consumer statement requests that all creditor call you directly but, doesnt provide a phone number to contact you.
Please call me directly at 770-422-1100 with any questions as we do not have a good phone number for you. We tried to contact you on 470-258-3710 yet to no avail
In a message dated 2/23/2013 8:00:12 P.M. Eastern Standard Time, ParrishD@Autonation.com writes:
Yes Mr Harris.
I am confident we can have the matter resolved this week as well. Ford is still awaiting for you to call Experian to either provide your phone number or remove your consumer statement all together. Please advise
From: Consumer2010@aol.com [mailto:Consumer2010@aol.com]
Sent: Saturday, February 23, 2013 7:39 PM
To: Parrish, Dwight
Cc: Tucker, Tyrone
Subject: Funds due from trade in of 2010 Escape
Dear Mr Parrish:
How are we doing on that $5,000 that the dealership owes me for the overage on the 2010 Escape I traded in for the 3 year leased Escape?
I would like to get this sorted out this coming week. I am sure that enough time has gone by that this should be taken care of very soon.
This report was posted on Ripoff Report on 02/25/2013 10:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ford-Motor-Company/internet/Ford-Motor-Company-Team-Ford-of-Marietta-Georgia-Auto-Nation-Where-is-my-5000-Internet-1020295. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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