- Report: #851957
Complaint Review: Ford Motor Credit Company
| Ford Motor Credit Company P.O. BOX 7172
Pasadena, California United States of America |
|
Ford Motor Credit Company They repossessed my car even though my payments were current! Pasadena, California
*General Comment: alternative action
*Consumer Comment: Ambulance Chaser???
*Consumer Comment: On and off the face
*Consumer Comment: Righteous - if the OP is correct, she did NOT fall behind
*Author of original report: The Point
*Consumer Comment: Response to earlier poster
*Consumer Comment: One More Important Thing
*Consumer Comment: HMMMMMMMMMMMM !!!!
*Consumer Comment: Not that it matters...
*Consumer Comment: The bottom line...
*Consumer Comment: Has all the answer
*Consumer Comment: Gotta feel bad for the OP...
*Consumer Comment: Really just curious now..
*Consumer Comment: Yes and No
*Author of original report: No Business Sense?
*Author of original report: Cash for Clunkers Program
*Consumer Comment: Nope...still your attorney
*Consumer Comment: Now Class...
*Consumer Comment: Sorry, you are wrong again.
*Consumer Comment: That's a bit of a reach......
*Author of original report: Answering your question
*Author of original report: I understand....BUT
*Consumer Comment: Which type?
*Author of original report: YOU'RE WRONG!
*Consumer Comment: Ford Motor Cr Co does reposses if you file BK
*Consumer Comment: Glitch?
*Consumer Suggestion: Reason for the repossession.
*Consumer Comment: WRONG!
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3 Days after Ford cashed my current months check I got a knock on the door at 10:30 pm at night.
I open the door and there is a man asking me if my name is me I was really scared because of his demeanor. Then he says to me that he is there to repossess my car. I tell him thats impossible because Im not behind on my payments. He demands my car keys and I tell him that I will not hand over my keys. I ask him for a phone number so that I can call his office and find out what is going on.
I called the number on the card he gave me. I told the person that answered (Im sure it was the cell number of the man in my driveway) that I didnt understand what was going on because I am not behind in my payments. He asked me if we had filed bankruptcy recently and I said yes.
Then he proceeded to tell me that Ford can repo my car even though our payments are current. I called my lawyer and due to a mix up (he thought that our bankruptcy case was still open, however it had been closed) he did not have us sign the reaffirmation agreement with Ford. He went on to explain to me that Ford can repossess my car even though my payments are current.
My husband called Ford Motor Credit and asked them why they kept accepting our payments when they planned to repo the car and the answer was, You were making voluntary payments. Wow! Our attorney also explained to us that due to a glitch in the law, they can accept payments AND take the car! He also said that most companies dont do that, but Ford is notorious for it!
Its very sad that in this economy where everyone is struggling to make ends meet, a company in which my husband was loyal to for almost 30 years would do that to us! We have ALWAYS owned Fords, but NEVER AGAIN will we EVER purchase another Ford! Ford is a heartless company that accepted a government bailout then turns around and does this to people that helped to make them a successful company!
This report was posted on Ripoff Report on 03/10/2012 10:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ford-Motor-Credit-Company/Pasadena-California-91109-7172/Ford-Motor-Credit-Company-They-repossessed-my-car-even-though-my-payments-were-current-P-851957. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 General Comment
alternative action
AUTHOR: Righteous1 - (USA)
SUBMITTED: Wednesday, March 14, 2012
2: Have your full history of payments showing you met term for this particular loan and were never late or paid partials or ever attempted to modify loan payments.
3: Pull your credit reports to see how it was reporting
4: Have your method of payment (canceled checks, electronic payment) receipts.
5: Bring your loan agreement.
6:Leave your emotions at the door step. Think clearly.
7.And yes- its feasible that OTHER FINANCIAL institutions follow procedures for repo'n. It doesn't make it UNETHICAL. Learn business ethics verses you speaking as a customer.
8: Society or generational upbringing are irrelevant on this particular matter.
Ps- Jim in Orlando- you are silly, hope you meant that as a comic relief comment
#3 Consumer Comment
On and off the face
AUTHOR: voiceofreason - (United States of America)
SUBMITTED: Wednesday, March 14, 2012
HOWEVER, off the face of it, the repossessing lender expects to get less than is still owed to them upon disposing of the vehicle, due to depreciation. Given that, then they see the payments made to date as simply part of the compensation they figure will still be due them when they sell the vehicle.
It still smells to me, but I'm assuming this plays a part in their legal right to do what they did.
And, it doesn't account for if they end up getting as much, or more, than they were still owed by you when they sell. In a normal repossession, I believe the borrower would be owed that difference back from them, and maybe you would be. I don't know how bankruptcy plays into that.
So what's the big shot attorney doing for you regarding this. No matter how you slice it, in the general consensus, it keeps coming back to the ambulance chaser.
#4 Consumer Comment
Righteous - if the OP is correct, she did NOT fall behind
AUTHOR: Steve - (USA)
SUBMITTED: Wednesday, March 14, 2012
Look, I get that the auto company was within their rights, but it really looks like the OP was trying to do the right thing here. Whether she got shafted by Ford, her lawyer, ignorance, or whatever, she is not like the typical deadbeat that comes on here and talks about how mean their creditors are for not cutting them some slack. So I feel for her (and I am usually pretty harsh).
#5 Author of original report
The Point
AUTHOR: NoFordsAgain - (United States of America)
SUBMITTED: Wednesday, March 14, 2012
Im merely saying that I believe that accepting payments AND repossessing a car is an UNETHICAL business practice! Would any of you that own a business really do this to a customer even though it may be, within your rights? Why are other corporations, banks, etc. offering programs like loan modifications, lowering interest rates, etc? Theyre doing it because its a good will gesture and reflects positively on their businesses. ... and it's just the plain right thing to do.
Im not stupid, I know they dont HAVE to be nice, but since their slogan implies, Ford Cares, they are really going to do this to their customer and former longtime employee? Why dont the other financial institutions accept payments AND repo the car? Because its bad business and unethical!
Many of you have proved my point that this is what this country has come to. No one wants to Do
the right thing. That means treating each other fairly and with respect. This is why we have kids running around today with a sense of entitlement. The attitude of Let me screw you before you screw me!
I dont care what some of you say. If this is not a rip off, I would like an example of what is. Do you mean paying for something you didn't get? Isn't that what happened here? This is a perfect example of Ford doing the wrong thing!
#6 Consumer Comment
Response to earlier poster
AUTHOR: Righteous1 - (USA)
SUBMITTED: Tuesday, March 13, 2012
SUBMITTED: Tuesday, March 13, 2012
If Ford was served with a notice the borrower has filed a BK, then it would have been illegal for them to contact the borrower at all. We are then back to the same bottom line...your atty. If you told your atty you wanted to reaffirm this debt and your atty failed to perform, then you have a clear cut case against the atty.
------My Response_------(Righteous1)
Its NOT illegal to contact the Lendee. Its illegal to attempt to collect. HUGE Difference.
The Creditor (FORD) had the right to appeal any inclusion into the Bankruptcy proceedings. The Trustee (mediator) for the account would then need to show irrefutable proof that the Lendee has no collateral or future funds to meet this satisfaction of debt. This Poster is casting shame and blame on a CORPORATION , which the Poster WILLING signed to pay back the debt . They fell behind and that in itself allows the creditor to attempt collection or repo. Its a FACT. Stop it with the "gee they could have called or contacted me". Nope! No where in the LOAN agreement does it say they MUST CONTACT you PRIOR or DURING proceedings to repo. Its called THEIR TERMS and you agreed to them. You don't get to PICK AND CHOOSE WHICH DEBTS you can pay or exclude from Bankruptcy ....the COURT APPOINTED TRUSTEE is to present ALL DEBTS and assets for the judge to determine your levels of payments and exclusions. Were you even there DURING THE DISCHARGE proceedings???? Seriously ...I am appalled that as a consumer who made a life changing decision to file BANKRUTCY can be so ignorant and think this Lender Owes them..??? You still had a debt, they claimed the only asset...the car. Bury your pride and think with your head. You have more choices to make ...fight this in court...or work with the Creditor for a satisfaction of this debt....Good Luck, because overall you do seem to care about your financials and making good on your debts...
#8 Consumer Comment
HMMMMMMMMMMMM !!!!
AUTHOR: Golfer - (United States of America)
SUBMITTED: Tuesday, March 13, 2012
But that is irrelevant, just as it is when people complain about banks treating them poorly even though they received bailouts. You can have a problem with the bailouts themselves, but there is no reason for a business to do anything less than profitable because of them; in fact, the reason FOR bailouts is because the company was not being profitable enough!
All that being said, I really feel for the OP or not. No matter who is at fault (Ford, lawyer, etc) they go the shaft.
#10 Consumer Comment
The bottom line...
AUTHOR: Southern Chemical and Equipment LLC - (USA)
SUBMITTED: Tuesday, March 13, 2012
They acted within their legal rights as well as the terms of your loan agreement.
(But who actually reads those agreements, right??)
People often expect big business to give special, individual consideration.
Simply put, that's never gonna happen.
You are simply an account number at Ford. Nothing more.
As far as the cash for clunkers deal.
You are wrong again.
That money was sent to the dealer, IN CARE OF the buyer.
Get your facts straight.
Get a reality check.
The real rip off report should have been written against your lawyer!
#11 Consumer Comment
Has all the answer
AUTHOR: The Outlaw Josey Wales - (United States of America)
SUBMITTED: Monday, March 12, 2012
#12 Consumer Comment
Gotta feel bad for the OP...
AUTHOR: Steve - (USA)
SUBMITTED: Monday, March 12, 2012
That being said, stop with the "you all must work for Ford" crap. Ford does not care.
#13 Consumer Comment
Really just curious now..
AUTHOR: Robert - (U.S.A.)
SUBMITTED: Monday, March 12, 2012
Do you notice a trend?
So why do you seem to be set on blaming Ford and so against going after your attorney?
#15 Author of original report
No Business Sense?
AUTHOR: NoFordsAgain - (United States of America)
SUBMITTED: Monday, March 12, 2012
You are not getting the POINT. The point is that they did not HAVE to do this. If they really CARED, like they claim in their advertising they would not have this practice of repossessing cars that are paid current. Like I said, it would take less than 5 minutes for them to, AS A COURTESY, to pick up the phone, call the attorney and say, We understand your client has filed for BK, however their payments are current. Do they intend to keep their vehicle? Please be sure to fine a reaffirmation agreement.
But they instead take the money AND the car! Legal? Yes. Ethical? No. Good business practice? Absolutely not!
#16 Author of original report
Cash for Clunkers Program
AUTHOR: NoFordsAgain - (United States of America)
SUBMITTED: Monday, March 12, 2012
#17 Consumer Comment
Nope...still your attorney
AUTHOR: Robert - (U.S.A.)
SUBMITTED: Sunday, March 11, 2012
- Based on what you have said it really can't be both. Once it is discharged that means you are no longer legally responsible for any discharged debt. The only way it would be re-opened is if the trustee felt their was fraud on your part that was found out after the discharge. But if you were up front with the courts BEFORE it was discharged I could see the trustee keeping it open until the issue with the inheritance was resolved. Also, if it is still open and you were current most likely the Court ordered Stay was still in effect, meaning that Ford probably needed permission of the court to repossess it, which again your attorney should have been notified of.
Yes, I know ... some of you "Ford" people will want me to know sue the government!
- Next, while I doubt the trustee didn't notify your attorney. If in fact that did happen, your attorney should be taking the initiative to handle their blunder. Third, as others stated if your attorney knew that Ford did this, if they did not inform you from the beginning they appear to have failed again.
#19 Consumer Comment
Sorry, you are wrong again.
AUTHOR: Brian - (United States of America)
SUBMITTED: Sunday, March 11, 2012
#20 Consumer Comment
That's a bit of a reach......
AUTHOR: Ken - (USA)
SUBMITTED: Sunday, March 11, 2012
AUTHOR: NoFordsAgain - Elk Grove (United States of America)
SUBMITTED: Sunday, March 11, 2012POSTED: Sunday, March 11, 2012
Ford did take advantage of the federally funded Cash for Clunkers! So yes, they utilized Federal
funds. I call THAT a bailout!
Sounds like you work for Ford..."
But this looks like your weak attempt to shift blame for your troubles.
BTW, since you consider this to be a Federal bailout, what company are you going to patronize next? According to your thinking they are ALL guilty.
You DID say you would never buy another Ford....right?
Most Ripoff Report filers, when they've run out of logical/reasoned arguments, resort to accusing the Rebuttal writers of being employees of whatever company they are currently ranting against.
It just makes the OP look stupid.
#21 Author of original report
Answering your question
AUTHOR: NoFordsAgain - (United States of America)
SUBMITTED: Sunday, March 11, 2012
Yes, I know ... some of you "Ford" people will want me to know sue the government!
#22 Author of original report
I understand....BUT
AUTHOR: NoFordsAgain - (United States of America)
SUBMITTED: Sunday, March 11, 2012
What they did may not have been illegal, but it is very much a RIP OFF and its also HEARTLESS and very UNcaring! Why are the banks willing to help people with loan modifications in these trying
times and Ford is willing to continue with this practice? Especially to one of their longtime loyal employees! Ford couldn't possibly CARE LESS!
Bottom line is as earlier stated - Without affirming this secured loan, they followed their rights to repo.
Did you at any point receive a 1099 for this ? How long ago was the BK filed ?
#24 Author of original report
YOU'RE WRONG!
AUTHOR: NoFordsAgain - (United States of America)
SUBMITTED: Sunday, March 11, 2012
funds. I call THAT a bailout!
Sounds like you work for Ford...
#25 Consumer Comment
Ford Motor Cr Co does reposses if you file BK
AUTHOR: MovingForward - (USA)
SUBMITTED: Sunday, March 11, 2012
As side questions. What Chapter did you file? When you say your case was "closed". Does that mean that you withdrew the petition, it was closed by the courts(no discharge granted), or it was discharged?
#27 Consumer Suggestion
Reason for the repossession.
AUTHOR: Robert - (USA)
SUBMITTED: Sunday, March 11, 2012
Let me repeat a part of this that is important: he did not have us sign the reaffirmation agreement with Ford.
This is why they repossessed the vehicle. When you file bankruptcy with a secured debt such as an auto loan, you are given a choice: the lien holder repossesses the vehicle or you sign a reaffirmation agreement for the vehicle loan. You did NOT sign the reaffirmation with the lender, hence they repossessed the vehicle.
Seems to me your complaint should be about the attorney who represented you in bankruptcy court.
When you did the BK, did you tell your attorney about the open account on the car? If you did and the attorney messed up then you need to go after him.

