Fordowner.com offered a $10.00 "The Works" package rebate that sat in pending status until it was denied Redford Michigan

The ford dealership that I took my truck to offered a $10.00 rebate for "The Works" package which made it about the same price that of the work I requested.  So i went ahead with it and filled out the rebate paperwork.  I checked on the rebate several times both at the dealer and at the number listed.  Two years later, it is denied and they claim that there is nothing they can do about it.  When I asked to speak with a supervisor, of course, no one was available except to leave your name and number and wait for a call back.  They are now saying that the program closed and I don't get the rebate.