- Report: #1051127
Report - Rebuttal - Arbitrate
Complaint Review: Forever 21
Forever 21 Theft, Missing package, poor customer service, Failure to reimburse for items that were NEVER delivered to my house Internet California
*General Comment: I am experiencing the same thing
*Author of original report: Im not trying to fight. This just sucks and people should be careful
*Consumer Comment: How in the world is Forever 21 responsible
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I orderd some cloths from the forever21 online store. The total cost of the cloths was $65.20. I never recieved the package.
The post office claims that the package was delivered to my home at 10:39am; however, I saw the post man that day and he did not even approch my door. Nothing was delieverd that day. It was my day off and I was home all day.
After fighting with the post office they said that I needed to speak to forever21 if i wanted any reimbursment for my missing package. I called and reported the package missing to forever21.
It has now been over 3 weeks of me trying to get my money back. The post office took their time in sending me an email saying that the package must have been stolen off my doorstep.
Now it seems that forever21 believes that the package was delivered and will not give me my money back. No one I speek to seems to understand that a package that was never delievered and therefor could not have been stolen from my doorstep.
It was the post office that lost the package, but forever21 is the sender who chose to use the USPS. They gave me no option to insure my package upon ordering. Im am positve that forever21 insures all off their packages and it would cost them no money to reimburse me for my loss.
Forever21 is a bad business with terrible customer service.
This report was posted on Ripoff Report on 05/15/2013 10:40 AM and is a permanent record located here: http://www.ripoffreport.com/r/Forever-21/internet/Forever-21-Theft-Missing-package-poor-customer-service-Failure-to-reimburse-for-items-1051127. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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