- Report: #868744
Report - Rebuttal - Arbitrate
Complaint Review: Forever 21
Forever 212001 S. Alameda St. Internet United States of America
Forever 21 forever21.com Beware! Forever21 does not honor their own return policy as listed on the website. Internet
*Consumer Comment: What was your method of payment?
*Consumer Comment: Details?
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I placed an order for $135 on forever21.com after carefully reviewing their return policy. Their return policy clearly states, online purchases can be return to the store for a full refund or exchange in the original mode of payment. However, their stores and call center says it is not correct and that has never been their policy.
I have tried everything to prove what I am reading is correct and I even made the store manager read it who agreed to what I said but also said he can't do anything to give me my refund in cash and said he could only do a store credit.
The return policy can be read here: http://www.forever21.com/EU/CustomerService/CustomerService.aspx?br=f21&content=returns I want my refund, that's all. I can't believe a store like forever21 is behaving like a shady stand alone store. They are cheating customers!
This report was posted on Ripoff Report on 04/14/2012 06:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Forever-21/internet/Forever-21-forever21com-Beware-Forever21-does-not-honor-their-own-return-policy-as-liste-868744. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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