• Report: #868744

Complaint Review: Forever 21

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  • Submitted: Sat, April 14, 2012
  • Updated: Sun, April 15, 2012

  • Reported By: Nirali — hoboken New Jersey United States of America
Forever 21
2001 S. Alameda St. Internet United States of America

Forever 21 forever21.com Beware! Forever21 does not honor their own return policy as listed on the website. Internet

*Consumer Comment: What was your method of payment?

*Consumer Comment: Details?

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Hello,

I placed an order for $135 on forever21.com after carefully reviewing their return policy. Their return policy clearly states, online purchases can be return to the store for a full refund or exchange in the original mode of payment. However, their stores and call center says it is not correct and that has never been their policy.

I have tried everything to prove what I am reading is correct and I even made the store manager read it who agreed to what I said but also said he can't do anything to give me my refund in cash and said he could only do a store credit.

The return policy can be read here: http://www.forever21.com/EU/CustomerService/CustomerService.aspx?br=f21&content=returns I want my refund, that's all. I can't believe a store like forever21 is behaving like a shady stand alone store. They are cheating customers!

This report was posted on Ripoff Report on 04/14/2012 06:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Forever-21/internet/Forever-21-forever21com-Beware-Forever21-does-not-honor-their-own-return-policy-as-liste-868744. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

What was your method of payment?

AUTHOR: Ashley - (U.S.A.)

Did you pay for the items via PayPal?

" Returns for Online Purchases At Our Stores :

Your original invoice must be presented at the time of return or exchange. Returns and Exchanges can be made at any Forever21 store located in the country where the orignal purchase was made. The country where the original purchase was made is the country that appears in the billing address of the original invoice.

For purchases made with credit cards and debit cards, if returned to stores, refund will be made to the original form of payment.
 
For purchases made with Paypal account, if returned to stores, refund will be made in the form of store credit.
For returns subject to Distance Selling Regulations, stores are currently unable to refund shipping charges, if original order incurred shipping charge. To get your shipping charge back, please return the items to the EU Distribution Center. "

If you paid via paypal, then the refund can only be issued in store credit. How did you pay for an item by cash over the internet anyways?
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#2 Consumer Comment

Details?

AUTHOR: Robert - (U.S.A.)

It seems as if you are leaving a few things out of your report.

Do you have a receipt from your on-line purchase?

I said but also said he can't do anything to give me my refund in cash and said he could only do a store credit.

- If they will refund it in the same method as the original payment, just how did you make an on-line purchase in CASH?   What method of payment was used on-line?
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