I went to the "Forever Lazy" website to investigate the item as a possible holiday gift. They advertised a "Buy One Get One Free" option. I have ordered online for years, and I know the standard procedure. You can add items to your cart, and you can take the first few steps to get a total and make a decision.
I selected one pink and one grey Forever Lazy in my "cart". When I entered my address in order to find out how much shipping would cost, it had the credit card field first. I remember thinking it was very unusual to ask for a credit card up front, but I thought to myself as I am not submitting the form or proceeding, my information is safe just to get a total. I realized that the shipping seemed kind of high and it would cost around $65 for the 2 items. I decided that the cost was too high and I closed out the browser. I then closed out the Internet Explorer.
I went back in and found a much cheaper option, a fleece blanket, and I ordered that instead.
To my shock, about a week later, a large bag showed up at my door. I opened it and realized there were four "Forever Lazy" blankets inside, 2 pink and 2 grey. I was completely baffled and shocked as to how this had arrived when I had never placed an order! I searched for paperwork in the bag but there was none. It did not go unnoticed that they provided absolutely no contact or return information.
I contacted the company immediately to complain. I explained to the person from the company that I did not submit an order. He informed me casually that the website is set up so that if you close out your browser, it will put the order through!
I informed him that I have never heard of this and it seems fraudulent as I did not knowingly place an order, there was no review, no submit, no confirmation page, nothing! He told me to write "return to sender" and bring the package back to the post office.
I was charged $99.72 for these 4 unwanted items. I felt absolutely sick and robbed. I returned the package to the post office, scared that the company would deny ever receiving the items back. I had no papertrail where the package was concerned. I waited about 10 days. I finally saw an e-mail stating they had received the package and issued me a refund.
I checked my credit card and to my disgust, they only refunded me $65.14. They stole about $35 from me! I have contacted my credit card company to file a dispute and I have tried calling the company but was placed on hold and disconnected. I am calling again on Monday.
I feel as though someone knocked me down and stole my wallet. I have seen many complaints like mine, either people who didn't put their order through, couldn't return the items, or were mislead into thinking they were only buying 2 when in fact they ship out 4, 2 in each color. Why isn't someone looking into this?
I am having a horrible time even finding anything out about this company. They are shady beyond shady. How can it be legal to have a system set up to put an order through when the browser is closed?????
I will never ever enter my credit card again without deleting the information before closing my browser!