- Report: #1055610
Report - Rebuttal - Arbitrate
Complaint Review: Fortune Builders TRUSTED BUSINESS | Ripoff Report Verified Safe™ …businesses you can trust. FortuneBuilders is a premier real estate education company. Founded by nationally recognized real estate investors, FortuneBuilders developed systems, tools, educational platform, coaching program to accelerate new & existing real estate investor businesses. FortuneBuilders offers most advanced, comprehensive investing education.
FortuneBuilders REVIEW: Customer Satisfaction Commitment: FortuneBuilders dedicated to 100% customer satisfaction.
*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service. FortuneBuilders pledges to always resolve any issues: feel safe, confident & secure when doing business with FortuneBuilders, recognized by Ripoff Report Verified™ as a safe business service.
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EDitor's UPDATE: Positive rating and recognition has been given to FortuneBuilders for its full commitment to quality customer service.
Ripoff Report's discussions with FortuneBuilders have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. FortuneBuilders listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
The founder of the company Mr. Merrill has informed us that his personal philosophy is that his students are the heart of the business. As a successful real estate investor and one of the most trusted and well respected real estate educators and authors, Mr. [continued below]....
He said “Mr. Merrill is always inspiring and challenging everyone within the company to continue improving the educational experience for our students. Whether it’s adding more live training events, or improving our online training curriculum, or continuing to improve the systems, tools, or software that we offer students.”
Mr. Chadwick went on to say that he really has never met someone as dedicated to their company as Mr. Merrill. He went on to say “ Mr. Merrill doesn’t sleep and that he has never met anyone with the work ethic and commitment to the company’s programs and students.” He went on to add that “he is also constantly teaching and coaching students within the program at a lot of their advanced live training events and that their students really appreciate how connected he is to the student body.”
One of the things Ripoff Report learned in the course of its review is that the company has thousands of successful investors students around the country. The common thing their students said is that they “truly feel part of a bigger family.”
Many of their company’s clients reference the fact that the company is always sharing best practices not only of the founders real estate business, but also of the numerous successful students who have also created extremely successful real estate businesses in different markets around the country.
Ripoff Report also learned, in the course of the review, that the company is extremely responsive when and if the company knows about an issue that might arise with a student. It is very clear the company is committed to their students and that even when a student falls behind they stick with the student to help them get back on track.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report is based on comments made by Geoffery Chadwick during an onsite inspection held by a third party verification company with no biases toward Fortune Builders.
Fortune Builders is a real estate education company that has developed education tools and platforms in order to provide their clients with the highest quality information to further develop their real estate careers. Fortune Builder's goals are for their customers to develop real estate education for buyers and investors to buy, hold, redevelop, and or manage real property. Geoffery Chadwick went on to state the following, "there is no specific area of real estate emphasized, but each course and coaching package is aimed at what the client wants to do and their comfort level in dealing with real estate.”
The leads for Fortune Builders are developed through several different avenues including referrals, radio advertisements, television advertisements, direct mail, and online inquires. Once an initial interest has been made Mr. Chadwick explains the typical experience a client would receive with Fortune Builders, "clients are offered at attend a free two hour seminar. It is mostly a informative show of real estate techniques, then they are offered an opportunity to attend a three day training course at a cost of $197.00." The training course offers in depth details and training materials for the client's review.
CUSTOMER CARE & COMPLAINT RESOLUTION FROM FORTUNEBUILDERS
During the onsite interview Mr. Chadwick was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Chadwick explained that the complaints Fortune Builder is most aware of involve the sales approach and pitch at the seminars. Some customers are unaware of the dedication necessary to effectively own real estate, and they request their $197.00 back. Mr. Chadwick explained that when this happens, "our policy, at the time, was a delayed return of their money within 7-10 days. We have since streamlined the refund policy to within 48 hours of their request and that has proven to be satisfactory to the clients. We also made the offer for clients to cancel at the end of the 1st day of the seminar instead of at the end." These complaints were at the local workshops in San Diego, and at other workshops throughout the United States and Canada.
When asked to comment on complaints posted on Ripoff Report's website Mr. Chadwick stated the following, "if the client was not satisfied with the product or service promised, perceived or not, a simple phone call to the office would have rectified the problem in the clients favor." Fortune Builders is a company dedicated to education and customer service. This can be shown through their many clients who are successfully selling, owning, and redeveloping properties.
Fortune Builders is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Chadwick further explains by stating, "as you may be aware, many complaints are made and posted by anonymous posters with no form of rebuttal available to our company. Being a member of the program has given us the ability to interface with the complainant and deal with the problem in a timely and professional manner."
FORTUNEBUILDERS / STATEMENT FROM CHIEF OFFICER OF CUSTOMER CARE ROY LINDENMAYER
"We are one of the top educational company’s in the country that helps real estate investors start, grow, and scale their real estate investment businesses.
FortuneBuilders's The company has an extremely positive work environment. Everyone within the company is encouraged to grow both personally, professionally, and financially. The managers within the company are also always pushing everyone to always think of ways to improve the educational experience of our students while at the same time making sure that every employee is also growing.
If you have any questions please email the company’s chief officer of customer care Roy Lindenmayer at email@example.com.”
FortuneBuilders takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Opportunities for suggestions and improvements are encouraged within the company. The founders are definitely committed to providing growth opportunities and have created a family like atmosphere within the organization.”
Ripoff Report was pleased to learn that FortuneBuilders's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
Top professionals in any industry know coaching is an invaluable resource, with some surveys indicating 70% of Fortune 500 CEOs utilize business coaching. We believe to be the best, you have to constantly surround yourself with people who have a different perspective and have already achieved what you desire. Mastery is our program that allows investors to reach their financial and personal goals by learning how to strategically invest in real estate. Mastery students receive unparalleled support through one-on-one coaching, foundational systems and course materials and exclusive access to our live training events.”
FORTUNEBUILDERS' REAL ESTATE INVESTING EDUCATION
"We are passionate about real estate and business and we believe education, systems and coaching are the key components to running a successful real estate investing business. We have built our business on this foundation and our sole purpose is to share our knowledge, systems and coaches with investors at all levels from aspiring to experienced. Our education and systems are designed to accelerate the learning curve associated with investing in real estate and running a business, and reduce the risk and costs associated with the challenges all new investors and business owners encounter.
Truly wealthy people do not trade their time for money. Truly wealthy people invest in their financial education, start businesses and accumulate assets that do the work to produce income for them. This is why we have made it our mission to teach our students how to build a business that is not dependent on you trading time for money. Browse our educational programs and resources to learn more about how we can help.
STATED IMPROVEMENTS FROM FORTUNEBUILDERS
FortuneBuilders recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, FortuneBuilders has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Mr. Merrill the founder, Mr. Chadwick, and Mr. Roy Lindenmayer the chief officer of customer care, Ripoff Report is convinced that FortuneBuilders is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike. Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Fortune Builders You Don't Always Get What you Pay For Internet
I responded to an advertisement for a free informational session on real estate investing held by Fortune Builders. In the free session a lot of rehabbing success stories were used to entice newbies with the earning potential of the market and to ensure they spend $197.00 for the three day seminar wherein multiple subjects would be covered in great detail. One book and two worksheets were provided in addition to tickets to the seminar. After two days at the seminar I had taken fewer notes than an average day in a University general studies class in addition to enduring 16 of 20 hours pitching the Mastery Program to me at a cost ranging from 15-35K dollars.
I do not want to disparage the professionalism of the keynote speaker Jeremy Black or his sincerity, however, the seminar was disingenous to be sure. None of what was promised to be covered was taught with any depth, rather trully empowering information was held out like a carrot on a stick for Mastery student status and involvement. For a company that prides itself on the mantra of helping people and giving back, they seemed to have very little qualms about taking my hard earned 200$ and selling me snake oil and a continued promise of potential. Additionally, I was called out from the stage twice for pouring over my information rather than focusing on an exercise in waisting time that was going on on the stage. It was insulting to say the least since my family and friends had rallied on my behalf to afford me the opportunity to be there, everyone had pitched in to take my kids and cover my wife and I at work. Initially on the first day refunds were offered if anyone was dissatisfied, I will see if that offer is still available and perhaps send an amendment to this complaint.
If you have $200 to pay for information that is widely available with minimal research online, then by all means Fortune Builders seminars are for you, just be prepared for an infomercial experience of little substance beyond what a few dedicated hours of independent study can achieve. If you want an environment of positivity and encouragement where you learn enough basics to empower you to risk personal bankruptcy then these seminars are for you. Remember a little knowledge is a dangerous thing, these seminars are turning out real estate investors who are equipped with a feel good high and prepared for little more than risk and ruin.
This report was posted on Ripoff Report on 06/01/2013 02:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Fortune-Builders/internet/Fortune-Builders-You-Dont-Always-Get-What-you-Pay-For-Internet-1055610. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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