- Report: #341606
Report - Rebuttal - Arbitrate
Complaint Review: Foto Connection - Fotoconnection
Foto Connection - FotoconnectionP.O. Box 300425 New York, New York U.S.A.
Foto Connection - Fotoconnection - Fotoconnection.com Just another case of cons using Bait and Switch New York New York
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Needless to say, instead of receiving an order confirmation and tracking number, I got this:
Thank you for your order. In order to promptly process your order, please call me adama at, 800-457-0889 Ext. 2032. to confirm your order information, in order to ensure prompt delivery of your order.
I am available On
Sunday: 10:00 AM EST 6:00 PM EST Time
Monday - Thursday 9:30 AM EST 8:30 PM EST Time
Friday: 9:30 AM EST - 5:30 PM EST Time
Upon calling I was of course told that the this camera was not the "US model" and I needed the US one for about another $120 on top of that and needed a better charger and batteries and all that. Instead of arguing further, I just canceled my credit card. End of story! I wished I had used a virtual credit card number - strongly recommend that to anyone!
Now, truth being said, I understand that there _may_ be such a thing as a "non-US" or "grey" cameras, which may suffer from lack of Canon warranty - at least some e-bay ads claim so. So fine - maybe there was some truth to what "Adam" said on the phone - who knows! But this should have been explicitly explained on their web-site, in the first place! I consider what they do nothing less than baiting!
In the end I did get the same Canon 350D + 15-55mm lens package from a different place for $450 shipped. And it was the "US" model too!
To summarize it: I buy sth, it's in stock, I pay on the spot - the only thing I expect to receive after that is an order confirmation and a tracking number, not a phone call!
This report was posted on Ripoff Report on 06/18/2008 12:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Foto-Connection-Fotoconnection/New-York-New-York-11230/Foto-Connection-Fotoconnection-Fotoconnectioncom-Just-another-case-of-cons-using-Bait-341606. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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