- Report: #406333
Report - Rebuttal - Arbitrate
Complaint Review: Fotoconnection
Fotoconnectionwww.fotoconnection.com Midwood, New York U.S.A.
Fotoconnection Bait and Switch and Sales Lies about Product Specs Midwood New York
*Author of original report: fotoconnection.com
*Author of original report: Customer Service Dead end, Managers RUDE
If that were all I wouldn't have been upset but come to find out my camera came with a great EN-El3E battery and the VIDPRO High capacity batter retail price $149.99 had been replaced with a Digital Concepts version retail price around $30 (estimated from other sites because it isn't even listed on fotoconnection.com site! Oh and my Godigi High speed memory card retail $159.00 was replaced with a normal Transcend 2g Card estimated retail $4.00(once again not even offered on their site).
I almost forgot to mention that I ordered separately at the same time a Nikon Nikkor 105mm f/2.8 VR lens for which the sales person informed me that the 5 year extended warranty was a misprint on the website, instead selling me an additional 5 year consumer priority service plan for $89.99. Once again to my surprise my camera comes with an extended 5 year Nikon service plan with IDENTICAL coverage. Oh, did I forget to mention the Crystal Optics 62mm High Res UV Filter retail $68.65 that was replaced with a Digital Concepts version est. retail $16.99 (you guessed it, not even on their site).
I have contacted the company and they say they will issue an exchange for the memory card and battery but tried to give me some garbage about it being a Package offer and to look at the Amp ratings for the battery irrespective of brand/quality, the original products are on their way back to the company. I have yet to call about the additional 5 yr service contract and the cheapo lens cover I purchased. Not to mention Customer service kept me on hold for over an hour then hanging up. Later to apologize and issue me a $25 gift certificate toward my purchase that my sales person "Louis" said he applied but somehow never made it to my Invoice. I have since read other horror stories about this company.
If the originally purchased products are sent to me I will be the first one to add a huge retraction to this submission! Until then SCAM! SCAM! FRAUD! FRAUD! STAY AWAY FROM FOTOCONNECTION.COM. THEY ARE LIARS AND CON ARTISTS!!!
Marshall(son) and Frances(mother)
Kenner and Baton Rouge, Louisiana
This report was posted on Ripoff Report on 12/30/2008 02:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/Fotoconnection/Midwood-New-York-11230/Fotoconnection-Bait-and-Switch-and-Sales-Lies-about-Product-Specs-Midwood-New-York-406333. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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