Fotoconnection Bait and Switch and Sales Lies about Product Specs Midwood New York

This has been the worst internet shopping experience I have ever had. It is nothing short of fraud. I ordered a Nikon D80 camera body and also opted for the "free" accessories bundle that I had to pay shipping for. Within a few hours the sales department had contacted us telling me that this camera only came with a TRIAL battery and that it REQUIRED a Hi speed Memory stick. So I opted for the additional VIDPRO High Capacity battery and GODIGI Extreme High Speed 2.0g Memory stick. Imagine my surprise when my package arrived and the "free tripod" i got with my accessories kit had been replaced with a trinket tripod that wouldn't hold up a disposable camera much less my D80, but you get what you pay for.

If that were all I wouldn't have been upset but come to find out my camera came with a great EN-El3E battery and the VIDPRO High capacity batter retail price $149.99 had been replaced with a Digital Concepts version retail price around $30 (estimated from other sites because it isn't even listed on fotoconnection.com site! Oh and my Godigi High speed memory card retail $159.00 was replaced with a normal Transcend 2g Card estimated retail $4.00(once again not even offered on their site).

I almost forgot to mention that I ordered separately at the same time a Nikon Nikkor 105mm f/2.8 VR lens for which the sales person informed me that the 5 year extended warranty was a misprint on the website, instead selling me an additional 5 year consumer priority service plan for $89.99. Once again to my surprise my camera comes with an extended 5 year Nikon service plan with IDENTICAL coverage. Oh, did I forget to mention the Crystal Optics 62mm High Res UV Filter retail $68.65 that was replaced with a Digital Concepts version est. retail $16.99 (you guessed it, not even on their site).

I have contacted the company and they say they will issue an exchange for the memory card and battery but tried to give me some garbage about it being a Package offer and to look at the Amp ratings for the battery irrespective of brand/quality, the original products are on their way back to the company. I have yet to call about the additional 5 yr service contract and the cheapo lens cover I purchased. Not to mention Customer service kept me on hold for over an hour then hanging up. Later to apologize and issue me a $25 gift certificate toward my purchase that my sales person "Louis" said he applied but somehow never made it to my Invoice. I have since read other horror stories about this company.

If the originally purchased products are sent to me I will be the first one to add a huge retraction to this submission! Until then SCAM! SCAM! FRAUD! FRAUD! STAY AWAY FROM FOTOCONNECTION.COM. THEY ARE LIARS AND CON ARTISTS!!!

Marshall(son) and Frances(mother)
Kenner and Baton Rouge, Louisiana
U.S.A.