- Report: #337811
Report - Rebuttal - Arbitrate
Complaint Review: Fotoconnection
Fotoconnectionwww.fotoconnection.com , New York U.S.A.
Fotoconnection Fotoconnection: Cons using Bait and Switch Brooklyn New York
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The day after the order was placed I recieved a call from a customer service person named Adam. He told me that the lens that was advertised did not have a motor in it, but he could upgrade the order and get me a motorized lens for $1323.99. I asked him if the wide angle lens that was in the package was included in the new price. He told me that the item was not a lens but a conversion kit. The lens is advertised as "Limited Edition 72mm 0.5X Pro Wide Angle Lens Panoramic." NOT as a "conversion kit."
When I began to complain about the different package, he told me he would throw in a leather bag, a UV filter, a 4-hour battery pack, and a "better tripod" all for the new price. (The old price included a bag, tripod, and battery.)
I again told him I wanted the original package with the 2 lenses. He told me the original telescopic lens was out of stock. He then told me that I had to purchase this package or no package at all.
When I tried to cancel my order, he became agitated and rude.
He told me that the original package doesn't exist and I should just buy the one that is offered.
YIKES. BAIT and SWITCH.
This report was posted on Ripoff Report on 06/06/2008 01:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Fotoconnection/New-York/Fotoconnection-Fotoconnection-Cons-using-Bait-and-Switch-Brooklyn-New-York-337811. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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