• Report: #352061

Complaint Review: Four Peaks Financial Services

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  • Submitted: Wed, July 16, 2008
  • Updated: Thu, July 31, 2008

  • Reported By:Palm Beach Gardens Florida
Four Peaks Financial Services
8300 N. Hayden Road, Suite, 207, Scottsdale, Arizona 85258 8300 N. Hayden Road, Suite 207, Arizona U.S.A.

Four Peaks Financial Services BEWARE!! WILL TAKE MONEY! 8300 N. Hayden Road, Suite 207, Scottsdale Arizona

*Consumer Comment: Four peaks doesn't answer customers

*REBUTTAL Owner of company: Four Peaks Financial Services WILL HELP RESOLVE YOUR DEBTS, FEES BASED ON SAVINGS!!!

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Boy was I stupid! At least I admit it! I only had 2 credit cards, Capital One and Citibank - both were paid on time - never one late payment. I was researching the internet to consolidate my bills and save some money in the end - WRONG decision.

I contacted Four Peaks Financial Services. Very polite, helpful, so I thought, and it all sounded like a breeze. Once I was signed up, I thought, wow, that was not so bad. Well, in no time collectors were calling non stop. I thought, how could this be? They take a monthly payment out of my account, and should be contacting my creditors and slowly making progress to a settlement.

WRONG - no communication. Only, don't worry about the debts, collectors, nothing will happen. You are OK with us- wrong again. Month after month, I was receiving non stop calls, letters, etc. Finally, after a year, nothing was settled and I received a letter from an attorney - now my Capital One was in litigation and I was going to be sued soon!!! Talk about scared.

I immediately cancelled with Four Peaks, and literally, have scraped and scraped on my own to settle the balance due on the account - which in the end has cost me just over $2,000.00 from the initial balance of only being $5,000.

Piece of advice, contact the credit card company first, work out a payment plan. Do not fall for any debt management scam - it will cost big bucks to get out of debt and in the long run you pay the company for absolutely nothing, only sleepless nights and constant worry that you are going to be sued - and I know for a fact now, that credit card companies do not play. Be safe - do not use Four Peaks Financial Services.

Patricia
Palm Beach Gardens, Florida
U.S.A.

This report was posted on Ripoff Report on 07/16/2008 04:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Four-Peaks-Financial-Services/8300-N-Hayden-Road-Suite-207-Arizona-85258/Four-Peaks-Financial-Services-BEWARE-WILL-TAKE-MONEY-8300-N-Hayden-Road-Suite-207-Sc-352061. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Four peaks doesn't answer customers

AUTHOR: Cwilson - ()

Of course four peaks thinks 12 hours to respond is unreasonable. I have been trying to contact them since January 2013, they do not return phone calls on main line , direct line, fax line. They do not respond to emails. They have left me high and dry! I am complete with the program but they screwed up two accounts and collectors have began calling and four peaks won't return my call. Collectors tell me they want to work with Four Peaks but they can't get ahold of them.
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#2 REBUTTAL Owner of company

Four Peaks Financial Services WILL HELP RESOLVE YOUR DEBTS, FEES BASED ON SAVINGS!!!

AUTHOR: Owner - (U.S.A.)

When you entered into the program, you had two large balance accounts of credit card debt and you were only able to make a very small monthly payment into your savings account. In order to accumulate enough funds to negotiate and settle your account, it would have taken approximately one year, which was explained before you signed up with our program. Once you were close to accumulating the necessary funds to settle this account, we contacted your credit card companies for the settlement of the accounts.

We had explained to you, several times in fact, in both email and by phone, that we had received a great settlement, and it would take two additional monthly payments to accumulate enough funds in order for us to resolve your account. We therefore asked if you were able to come up with the additional funds to settle this account immediately. Instead of trying to work with us, you decided to terminate your agreement and asked us to refund you the balance of your reserve account, which was done immediately.

Since you terminated the agreement, we were not allowed to negotiate or respond to your creditors on your behalf and therefore cannot be held accountable for anything that happened to you after you chose to terminate your agreement with us. 15 days after you terminated your agreement, you stated you had received a letter from a law office. As you did not know how to handle the lawyers and the situation you put yourself in, you asked us to rejoin our program. The email you placed to us was received at Four Peaks at 10:08pm PST on Thursday July 10, 2008.

Less than 12 hours after asking to rejoin our program, you sent us another email stating that you had decided to go with another company as you did not immediately hear back from us and no longer needed our services. Stating that there was very little contact between the two of us, while giving us less than 12 hours to reply is unjust and quite frankly, unreasonable.

We are sorry you feel the way you do and the unfortunate situation you put yourself in, but had you continued working with us, this situation would have never arisen. You would have saved yourself a lot of money and frustration.
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