- Report: #788065
Report - Rebuttal - Arbitrate
Complaint Review: FragranceNet.com
FragranceNet.comInternet, New York United States of America
FragranceNet.com Fragrancenet Com Deer Park New York Confirmed order; charged credit card; they canceled order, did not ship item, then denied charging credit card Internet, New York
On 9/20/11, this company charged my credit card.
On 9/23, I recd email from company stating my order was at the warehouse and they will notify me when it ships. Seven days go by.
On 9/30/11, I email company and ask for status update of my order. Three days pass and I get no response.
On 10/3/11, I recd email fr company saying they had a "glitch" in their system and they canceled my order but they never billed me. I respond to their email and advise them that THEY DID BILL ME on 9/20/11 and I expect a credit to be issued to my account. I now feel they illegally charged my credit card for merchandise they never shipped to me. I called 1.800.727.3867 but got put on hold for over 20 minutes; I hung up.
On 10/4/11, I recd email fr company stating they checked their records and cannot find a charge to my credit card. I then scan a copy of their charge on my statement to them. I asked them to verify that they go by the name of FRAGRANCENET COM DEER PARK NY as shown on copy and I give them a deadline of 10/5/11 to issue credit or I was going to go public about their company and its business ethics. I notify my credit card company and dispute their charge.
This report was posted on Ripoff Report on 10/12/2011 05:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/FragranceNetcom/Internet-New-York-/FragranceNetcom-Fragrancenet-Com-Deer-Park-New-York-Confirmed-order-charged-credit-card-788065. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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